Shannon R. Cone

253-***-**** Mandan, ND adxgx1@r.postjobfree.com

Case Management

PROFESSIONAL SUMMARY

Vocational counselor who emphasizes client advocacy and strength-based plans. Excels at developing innovative and comprehensive goals based on existing assets, skills, passion, and support networks. Competent and knowledgeable ability to access, plan, set-up goals, implement solutions in developing and accomplishing unique solutions to ensure a client with significant barriers, the choice, independence and the support to be successful in the job market.

Extensive knowledge and experience working with clients with employment barriers

Assessed clients, set goals, observed clients, documented case notes and wrote detailed reports

Consulted with clients regarding goals and options to develop a personal rehabilitation program designed to fit the client’s needs and the employer’s expectations

Excellent communicator (verbally and written) with client, employers, and other professionals

Supported community placement by evaluating, training, setting up natural supports, and job coaching

Promoted and developed employment and on-the-job training opportunities for clients with employment barriers

Established relationships with employers regarding problems, complaints, and progress of recently placed applicants and recommended and implemented corrective action.

Ability to read and interpret laws, rules and regulations affecting individuals with disabilities

PROFESSIONAL EXPERIENCE

Vocational Rehabilitation Counselor May 2016 to Sept 2021

Department of Vocational Rehabilitation 1237 W Divide Ave Suite 2 Bismarck, ND 58501

Conducted interviews of new clients as scheduled to establish a working relationship.

Obtained all necessary documentation to establish client has a certifiable disability to qualify for VR services.

Obtained releases of information to obtain necessary documentation and authorized payments.

Provided counseling, support to clients as needed.

Set up appointments with Career Assessment Specialist to determine appropriate assessments to discover client’s strengths and talents to help establish a workable job goal.

Excellent critical thinking skills. Exceptional problem-solving skills, adapt at finding unique solutions to help clients overcome, work within, and/or around barriers.

Provided case management to high schools and rural schools, working with the special education teachers, principals, teacher’s assistants, qualified students and families.

Confer with other co-workers for community resources, information, and advice

concerning barriers and ideas to reach clients goals.

Vocational Rehabilitation Counselor II May 2015-May2016

Department of Vocational Rehabilitation 18000 International Blvd, Suite 1000, SeaTac, WA 98188

Interviewed and assessed an average of 5 new incoming clients per week.

Collected and analyzed data on individual clients using records, tests, interviews and professional sources to determine eligibility for services.

Conducted 10 one on one counseling sessions per week to help clients develop vocational goals.

Documented all client contact by phone, email, and in person.

Setup appropriate assessments to discover client strengths and skills as well as barriers.

Educated clients using substantial guidance and counseling to help them overcome, work within, or around their barriers.

Consulted with other staff members regarding assessment, vocational goals, and educational goals when working with clients who had exceptional barriers, using a team approach.

Encouraged clients to get involved with social, recreational, and other therapeutic activities to enhance interpersonal skills, and develop social relationships.

Employment Specialist March 2012 to May 2015

Becker & Associates, 365 118th Ave SE, Suite 118 Bellevue, WA. 98005

Supporting various clients who have significant barriers through the job search process:

Meeting with clients one on one, building resumes, doing job exploration, modeling, advocating, and training to support the client through the job search process.

Practiced interview questions and did mock interviews to prepare clients.

Educating the client, the support system and the employer as needed to find the support for the client to be successfully employed.

Successfully placed several clients in employment positions

Provided job retention to ensure a successful long-term employment situation

Worked well as a team member as well as individually

Maintained ongoing communication with the client and all team members

Employment Specialist October2008 – August 2011

Northwest Center, 7272 West Marginal Way, Seattle, WA 98108

Supported clients in the community on volunteer and job sites.

Communicated with employers in the community to educate employers regarding working with employees with barriers.

Helped to develop natural supports between clients and employers and co-workers.

Found several successful volunteer positions for clients to learn job related tasks.

Worked with staff and management to find unique solutions for clients with major barriers.

Fill in Caregiver June 2006 to August 2014

Karon's Adult Care Home, Federal Way, WA

Provide coverage in the home. This included housekeeping, medications, appointments, and any other care task as needed.

Manager 2006 – 2008

Loving Care Adult Care Home, Federal Way, WA

Managed care for 6 men living in the home.

Included assessments, goal setting, training and modeling to achieve goals, communicated with employees, families, case manger’s and other professional.

Documented and kept current records. Trained employees about job requirements, proper lifting, bending and transferring techniques, set up all required state training requirements.

Customer Service 1992 – 2008

All Night Printery, Federal Way, WA

Performed all customer service skills to include answering phones using multi-line phone system, dealing with customers, updated customer information, took orders, printed orders, assembled and packed orders, package orders to be delivered by UPS/FedEx and U. S. Post office.

Assistant Manager 1994 – 2006

Crystal Cascades Inn, Auburn, WA

Managed an adult care home, caring for 6 elderly ladies making sure that they received all the care they needed.

Supervised 3 to 7 employees, interviewed hired, verified background and references, set up required trainings, scheduled work hours, recorded work hours for payroll and evaluated staff.

Acted on behalf of the owner and made decisions regarding the ladies, staff and the efficient running of the home. Documented all tax receipts for business, paid business bills and did the banking for the house.

EDUCATION

University of Phoenix, Masters in Psychology 2012

University of Phoenix—BS Human Services Management 2010

University of North Dakota, Williston-- Associates of Arts in Special Education 1986

Certification of Developmental Disabilities

VOLUNTEER POSITIONS

Food bank volunteer

Adult Family Home Association

Counseling at church with Pastor

Personal Advocate

Shelter volunteer

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