Azareeya Anderson

Orlando, FL *****

adxgwi@r.postjobfree.com

+1-321-***-****

Passionate caring Customer Service Professional with 10+ years in conflict resolution & customer service. Eager to apply my experience and current studies to better improve customer care processes and satisfaction within a people driven organization. Work Experience

Remote Recruiting Processor

U.S. Xpress - Chattanooga, TN

July 2021 to October 2022

Job Duties:

· Handle the orientation of new employees.

· Prepare hiring paperwork and information packets,

· Coordinating Candidate Travel & Hotel accommodations to attend orientation.

· Submit any driver concerns or non-negative results on applicant’s profile for recruiter to review.

· Working with the driver candidate directly to obtain any additional documentation necessary to successfully finalize the application process.

Remote Activations Agent

Wyndham Destinations - Orlando, FL

July 2018 to March 2020

Job Duties:

· Making reservations for customers based on their various requirements and point allowances.

· Checking the availability of accommodation or transportation on the customers' desired travel dates.

· Helping plan travel itineraries by suggesting local tourist attractions and places of interest.

· Processing payments and sending confirmation details to customers.

· Sorting out any issues that may arise with bookings or reservations.

· Answering any questions customers might have about the reservation process Reservations Team Lead

Global Travel International Inc - Maitland, FL

January 2015 to March 2018

Job Duties:

· Demonstrate an unyielding passion for the guest experience, culture, mission and vision by troubleshooting and resolving guest and partner issues in a timely and mutually beneficial outcome.

· Support agents through mentoring/coaching in their daily tasks/responsibilities to optimize departmental operations and increase knowledge and performance.

· Follow sales standards to achieve revenue goals according to company guidelines.

· Handles manager calls and emergencies in the absence of the Reservations & Group Manager

· Process payments and send payment information and confirmations to the guest.

· Maintain knowledge of all safety and emergency procedures, and accident prevention policies.

· Provide feedback to management regarding both positive and negative issues impacting department performance.

Patient Accounting Representative

Orlando Health Care - Orlando, FL

February 2008 to November 2014

Job Duties:

· Handle all matters pertaining to patient billing and medical insurance claims.

· Collect payments, create suitable payment plans for patients based on their monthly income and financial obligations.

· Liaise with medical insurance providers to see if patients will be covered.

· Maintaining patient records, which includes detailing patient treatments and diagnoses as well as updating payment and medical insurance information.

· Contacting patients through email, written correspondence, or telephone to inform them of overdue balances.

· Contacting patients through email, written correspondence, or telephone to inform them of overdue balances.

· Processing patient payments and refunds.

Quality Assurance Specialist

Entertainment Benefits Group

September 2003 to October 2007

Job Duties:

· Performing routine inspections and quality tests.

· Preparing and implementing quality assurance policies and procedures.

· Making recommendations for improvement.

· Creating training materials and operating manuals.

· Documenting quality assurance activities and creating audit reports.

· Identifying and resolving workflow and production issues. Education

Bachelor of Human Resource Management in Human Resource Management Post University

April 2022 to Present

High school diploma

Boone High School Orlando - Orlando, FL

August 1993 to May 1997

Skills

• Creative problem solver

Adaptability

Exceptional communication skills

MS Windows proficient Committed to maintaining data integrity Quick learner Adheres to customer service procedures Word/Excel

Persuasive speaker

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