Wanda Lee Penton

***** ******* *** ****

Gordonsville, VA 22942 540-***-****

adxgvi@r.postjobfree.com

Objective

I would like to obtain a role which allows me to utilize my extensive customer service and administrative experience to benefit your organization.

Experience

August 15, 2005 – December 29, 2022 Evergreen Enterprises of VA (formerly Plow & Hearth LLC) - Madison, VA

During my tenure with Evergreen/Plow & Hearth I supported our Customer Service Team in a variety of capacities. My position was eliminated as a result of company restructuring.

I have included a summary of the various roles I worked during my extended tenure with the company.

October 2018- December 2022 Plow & Hearth LLC - Madison, VA

Drop Ship Assistant

Worked closely with vendors to ensure orders were shipped in a timely manner.

Approve invoices and report discrepancies to manager; submitted to Accounts Payable for payment.

If the vendor was out of an item, I updated the customers of next available shipping date.

Generated and reviewed daily reports from vendors and UPS

Updated order specifications for vendors to reflect special customized requirements such as fire screen and rug measurements or to change delivery address

Other duties as assigned by manager

August 2005 – October 2018 Plow & Hearth LLC - Madison, VA

Sales and Service Advisor

Managed a high volume of customer interactions on a daily basis responding to service questions and placing orders. Interactions were via phone, e-mail- or web chat.

Skilled in resolving customer service issues and cross selling and up selling items to the customer to generate revenue.

Cross-trained in other areas of the Customer Service Department including the Direct Ship activities

Served as a mentor and teacher to new hires

Handled customers questions, issues, or sales

Generated income for the company by selling wrap-ups and cross-sales

Managed e-mail and chat interactions with customer

Worked in Direct Ship department releasing orders

October 2016 – May 2017 Plow & Hearth LLC - Madison, VA

Product Specialist

Worked as Product Specialist for holiday season, duties included:

oHandled claims and returns

oIssued bill of lading for motor freight items and call tags for items being returned

oProcessed refunds and exchanges

oProcessed international orders and custom fire screens and rugs.

2005 – 2008 1-800flowers.com/Plow and Hearth - Madison, VA

Worked as Sales and Service Specialist, duties included:

oHandled customer service issues – i.e., sales, service, inquiries

oMentored and trained new employees

oManaged e-mail interactions with customers

oGenerated income for company by selling wrap-ups and cross-sales

June 2001 – September 2008 Charlottesville Moose Lodge - Keswick, VA / Orange Moose Lodge - Orange, VA

Administrative Assistant – Office Manager

Employment ended at both sites when business closed.

Duties at both sites were varied and required me to function in multiple administrative and office management capacities including:

oPayroll processing

oHuman Resources administration including upkeep/management of:

Personnel files

Tax forms

Payroll forms

Employment Forms

Attendance and discipline notices

oAccounts Payables and Receivables administration

oBenefits administration

oWorkers Compensation administration

oMembership file management

oOther duties as assigned. If cook or bartender did not show; I was cook, bartender and waitress

July 1998 – June 2001 State Farm Insurance Orange, VA

Office Manager/Administrative Assistant – Left employment when I received a better offer

Handled all aspects related to insurance including selling insurance policies, handling claims, and notifying customers when the policy was nearing cancellation

Payroll and personnel files management

Orientation of new hires

Accounts Payables/Receivables

June 1989 – July 1998 Cedars Nursing Home Charlottesville, VA / Culpeper Health Care Center Culpeper, VA

Administrative Assistant

Payroll processing

Personnel files management

Accounts Payable/Receivables

Orientation for New Hires

Benefits administration

Workers Compensation administration

1985-1989 CR Butler, Inc Orange, VA

Receptionist/Office Manager

Answer Phones

Filing

Accounts Receivables/Payables

Human Resources administration

oPayroll processing

oTax Forms management

oWorkers Compensation administration

oPersonnel Files management

1973 – 1980 National Bank and Trust Orange, VA

Teller/Proof Operator

Bookkeeping

Cashing checks, taking deposits, and handling payments

Receptionist and Secretary duties as needed/part-time

Education

1973 Madison County High School Madison, VA

Graduated Madison County High School with a major in Business Education.

Graduated with honors by the National Honor Society

References upon request

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