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Customer Support Service

Location:
Danville, IN
Salary:
18
Posted:
June 01, 2023

Contact this candidate

Resume:

Alina Cissell 317-***-****

adxgtu@r.postjobfree.com

REMOTE ONLY

PROFESSIONAL SUMMARY

Dependable employee seeking opportunity to expand my skills and contribute to company success. Considered hardworking, ethical and meticulous.

Dedicated professional with demonstrated strength in customer service, time management and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communication with a strong background cultivating positive relationships and exceeding goals.

Talented and well-connected Recruitment Coordinator with 3 years of experience with Staffing Agencies and 24 years of experience with Shoe Show as a Retail Manager matching the employers with most qualified candidates. Personable, professional, and highly organized. Work effectively to lead teams and meet organizational goals and staffing needs.

SKILLS

Database Entry

Google Docs

Microsoft office

Payroll Processing

Customer Support

Clerical duties

Recruitment

Human Resource Functions

Data management

Web Design-basic

Insurance policy sales

Client education

Networking

Cold calling

Lead prospecting

Underwriter collaboration

Appointment scheduling

Policy sales

Market trend analysis

Client relations

Premium calculation

Service marketing

Conflict resolution

MS Word

Program customization

Customer relations

Calendly/Scheduling

Initiative-taker

Candidate screening

Recruitment and hiring

Recruitment strategy development

Employee relations

Social perceptiveness

Retention management

Task prioritization

Schedule coordination

Scheduling

Multitasking

Candidate research

Google Drive

Strategic planning

Applicant vetting

Marketing

Promotional planning

Team supervision

Employment Law

Employee training

Sales coaching

Revenue forecasting

Customer engagement

Resource management

Investment product sales

Staff scheduling

Budget administration

Floor oversight

Display maintenance

Market analysis

Account management

Price structuring

Discount planning

Sales coordination

Word processing

Safety compliance

Positive attitude

Technology savvy

CRM Software

EXPERIENCE

Indiana State Licensed Life Insurance Agent-- 09/2022 to current

Assisted clients in selecting insurance policies that best meet their needs, preferences, and budget.

Created client payment methods.

Recommended risk management strategies to clients and provide policy proceeds after client submit claims were approved.

Promoted the insurance agency to customers who need insurance.

Networked with potential customers.

Educated customers on each type of insurance coverage and made recommendations based on their needs.

Evaluated current insurance policies and recommended additional coverage when needed.

Maintained all insurance documents in a confidential way.

Analytical skill to assist calculating premiums.

Basic web design for my Life Insurance site.

Calendly link for scheduling as well as calls

eWebdata- Data Cleaner Pro -Account Executive—02/2023 to current

Set up/designed my personal “Alignable Alliance “page to help promote business.

Follow up emails sent once an appointment scheduled with me via Calendly.com

Manage the entire sales cycle from finding a client to securing a deal.

Unearth new sales opportunities through networking and turn them into long-term partnerships.

Present products to prospective clients.

Provide professional after-sales support to maximize customer loyalty.

Remain in regular contact with your clients to understand and meet their needs.

Knowledge of market research and sales.

Excellent communication.

Organizational and time management.

A business acumen.

Enthusiastic and passionate.

Calendly link for scheduling as well as calls

(Recruiting Coordinator/Interview Scheduler)—for Adecco Staffing, Flexible Staffing Agencies and Shoe Show

Kronos or similar platform -helped with recruiting, onboarding, time and employee attendance and payroll process.

Researched to evaluate resumes, scheduled, and conducted interviews, and managed the hiring paperwork.

Possessed effective communication skills and demonstrated confidence in sourcing potential candidates.

Designed and implemented overall recruiting strategy.

Consulted with manager to discover staff requirements and specific job objectives.

Posted job descriptions on career websites/indeed.

Effectively managed our full recruitment cycle ensured that we consistently met our staff requirements and required top talent for our organization.

Conducted phone or in person interviews.

Sourced candidates by using databases and social media.

Evaluated and screened resumes and cover letters

Used recruiting tools like tests and assignments to assess candidate skills.

Worked closely with human resources to support employee management and organizational planning.

Assisted with recruitment and interview process.

Scheduled candidate interviews as requested then tracked status of candidates and responded with follow up emails at the end of the recruiting process.

Made photocopies, mailed, scanned, in e-mail documents and performed other clerical functions.

Maintained accurate and up-to-date human resource files, records, and documentation.

Answered frequently asked questions from applicants and employees relative to standard policies, benefits, hiring processes, etc.; referred more complex questions to appropriate senior level HR staff or management.

Adecco Staffing and Flexible Staffing -- First Line Supervisor --06/2019 to 05/2022

ADP-Automatic Data Processing

Sourced candidates, scheduled interviews, and prepared orientations to cover the safety of the warehouse.

Supervised 200-300 employees, we followed all safety procedures.

Maintained client and employee relationship, completed all fulfillment needs as requested from the client.

Strengthened knowledge to apply in Microsoft Word and excel, daily emails viewed and responded to in timely manner.

Trained and developed other on-site supervisors.

Displayed strong telephone etiquette, effectively handled difficult calls.

Utilized document management system to organize company files, keeping up-to-date and easily accessible data.

Monitored operations and reviewed records and metrics to understand company performance.

Worked closely with human resources to support employee management and organizational planning.

Shoe Show, Inc-INDIANA—Retail Store Manager --02/1995 to 05/2019

Built and maintained strong working relationships with team members.

Hired and trained positive and enthusiastic employees to boost the talents of retail team.

Supervised cash drawer balances and deposits of store receipts. prepared and submitted nightly bank deposits.

Maintained inventory accuracy by counting stock on hand and reconciling discrepancies.

Organized new stock for floor placement.

Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.

Increased store sales by cross selling complementary items mentored employees in management of complicated sales, complex issues, and difficult customers.

Organized and updated schedule to optimize coverage for expected customer demands.

Improved profitability by executing daily, weekly, and monthly floor plan changes.

EDUCATION

Ivy Tech Community College- Human Resources Management 01/2022-05/2022

1st Semester completed. (3.0 GPA)

Kentucky Adult Education-GED 05/2014

LICENSES

State Licensed Life Insurance Agent 07/2022



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