Administrative Professional / Data Entry / Office Management

Dena Randall

Phoenix, Arizona 208-***-****

****.********@*****.***

Profile

Performance driven, critical thinking, administrative professional with focus on excellence in managing operational tasks and providing outstanding service. Established record of improving efficiency, implementing innovative techniques, and achieving establishment goals. Professional Experience

SMALL BUSINESS BANKER

WELLS FARGO FINANCIAL SERVICES - Phoenix, AZ

September 2021 – Present

• Provide customers with white glove service and guidance with all financial account inquiries. Adept at performing all procedures related to checking, savings, credit cards, lawyer trust accounts, line of equity loans, and various other financial products in a call center environment.

• Consistent in achieving 100% quality control with call flow, risk management, and schedule accountability metrics servicing an average of 50-60 clients per day.

• As a result of superior accuracy and due diligence, I am often requested to assist with data entry, review, and fulfillment qualifications for a variety of loan application documentation. CEO

IZENA’S THINGS, LLC - Glendale, AZ

September 2020 - October 2021

• Temporary through covid pandemic, established successful home ecommerce business utilizing proprietary software and internet platforms for direct business to consumer end use transactions.

• Developed and managed all business principles and practices including data entry, accounts receivable/payable, analyzing revenue generation, inventory control, and all related accounting and financial functions.

ADMINISTRATIVE CLERK

DEPARTMENT OF COMMERCE 2020 CENSUS BUREAU - Glendale, AZ November 2019 - September 2020

• Assigned supervisory duties including training and overseeing new employees.

• Oversaw and performed payroll processing, extensive data entry, expense tracking, document control, geocoding protocol, and general administrative support for 3500+ personnel.

• Conducted interviews, approved hiring, incorporated streamline onboarding processes, data entry of confidential information, quality control, front desk security under federal code, multi-line telephone system, and guest management. Temporary position ended fall of 2020. EXECUTIVE ADMINISTRATOR/ CFO / PERSONAL ASSISTANT

RANDALL & ASSOCIATES - Island Park, ID and Glendale, AZ May 2011 - December 2018

• Established protocol for analytical research for acquisition of property including permitting and zoning requirements, environmental stipulations, and compatible geographic locations.

• Successful at managing correspondence, all data entry, budgets, and completing financial reports.

• Effective time and calendar management for coordination of meetings, travel, and events to maximize the goals of the CEO and the company.

Dena Randall

Phoenix, Arizona 208-***-****

****.********@*****.***

CITY CLERK

CITY OF ISLAND PARK - Island Park, ID

July 2008 - May 2011

• Proficient management of government office as the sole full-time employee demonstrating initiative and the ability to improve methods and effectively facilitate all office responsibilities.

• Provided significant support to the Planning and Zoning Administrator.

• Organized meetings, special events, travel arrangements, city agendas, and itineraries in addition to accurately transcribing all meeting minutes.

• Prepared, processed, and published as required all Ordinances, Resolutions, Proclamations, Public Hearing notices, and other official documents.

• Maintained and processed accounts receivable, accounts payable, payroll, bank deposits, petty cash, billing, data entry, and invoices as well as bank reconciliation and general ledger account analysis.

• Managed all budgets with a reduction of cost totaling 25% over 3 years.

• Competently calculated and compiled financial reports and annual fiscal budget.

• Designed and maintained city internet website.

• Recruited, trained, and supervised part time deputy clerks hired as backup. SOLE PROPRIETOR

APPRAISAL MASTER’S - RESDENTIAL REAL ESTATE APPRAISAL - Maricopa County, AZ September 1997 - February 2007

• Propelled Appraisal Master’s from start up into a reputable, high performing, high demand appraisal organization that provided quality fair market valuation reports produced as an Independent Real Estate Appraiser.

• Established and controlled all business databases and accounting practices including ledgers, budgets, payroll, banking, financial reports, and tax liabilities.

• Earned the reputation of high integrity in complex appraisal analysis and reporting practices with mortgage lending clients, attorneys, and homeowners.

• Performed conscientious and thorough inspections of properties and wide-ranging analogy of information and substantial data entry.

• Proficient compilation of confidential, time sensitive real estate appraisal reports in line with federal requirements and USPAP guidelines.

• Recruited, onboarded, and mentored all assisting personnel. Education

• Ft. Collins High School, Ft. Collins, Colorado

• Additional Licensing: Arizona School of Real Estate and Business: attained appraisal license, fulfilled continuing education and license renewal requirements

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