JESSICA HOWSIE

203-***-**** - adxgtl@r.postjobfree.com - Stamford, CT 06902 - LinkedIn: Jessica-Howsie

• A dedicated, efficiency-focused facilities manager leveraging an IFMA certification along with experience successfully driving productive operations of up to three separate facilities.

• Ensures well-managed, safe, compliant, and fully functional facilities while protecting bottom-line profitability.

• Through strategic planning and analysis of current processes, identifies opportunities and implements strategies for continuous improvements in productivity, cost efficiency, service delivery, quality, safety, and security.

• Integrates people, place, process, and technology to effectively advance organizational objectives.

• An innovative self-starter with impeccable work ethic who takes on challenges with enthusiasm, proactively solves problems, adapts quickly to changing priorities, and implements positive change management. EXPERIENCE

AXA XL, Stamford, CT Sep 2007-Dec 2022

Facilities Operations Manager, Jun 2017-present

• Consistently deliver fully functional, safe, attractive, and energy efficient operations of a main 107k sf facility, and support two smaller facilities as needed

• Lead, develop, and motivate a high-performing team of 11 operations professionals covering security, reception, recordkeeping, data analysis, logistics, facility maintenance, and internal communications

• Plan and optimize office space allocation based on space utilization studies, business activity cycles, and operational needs

• Conduct regular process and service-level reviews to identify opportunities for process improvements

• Review utilities consumption and make changes to minimize costs

• Mitigate risk by ensuring facilities comply with all health, safety, environmental, and governmental regulations

• Along with the procurement team, manage vendor sourcing, selection, negotiation, and relations. Oversee contracted departments including foodservice and housekeeping

• Preserve good working condition of building infrastructure, equipment, and technology by scheduling regular inspections, testing, and maintenance activities. Identify areas and systems in need of repair or updating

• Plan and coordinate installation and refurbishment projects for telecommunications, heat, electricity, and other needs

• Guide internal and external auditors through the building; promptly address any outlying issues Key Accomplishments:

• Negotiated the HVAC contract with the vendor twice, achieving savings of $5,692 in 2018 and 2019

• Played a key role in implementing a Smart working initiative to enable a 6 seat-to-10 colleague seating ratio, and downsizing seat utilization from 400 to 240

• Project-managed the consolidation of two offices into one. Organized an internal restack of 91 moves to prepare and performed 111 office-to-office moves. Supervised professional movers to complete project during off-hours

• Appointed to serve on the Crisis Management Team as BPC Coordinator. Made key decisions on emergency management and maintained key contacts and building information

• Planned and executed successful emergency preparedness, disaster response, and contingency protocols to ensure staff health and safety, as well as smooth business operations, during the COVID-19 pandemic

• Sourced, negotiated with, and onboarded a new vendor for the site’s cafeteria services

• Implemented an agility program and cross-trained staff members to enable prompt and flexible response to changing business conditions

• Achieved cost savings across three buildings by managing payroll and other controllable expenses

• Improved system longevity and reliability by creating and managing preventative maintenance schedules for access control, HVAC systems, fire extinguishers, AED machines, generators, CCTV, electrical, IT/computers, and other equipment

• Designed and rolled out informational welcome packs for colleagues and visitors

• Set standard operating procedures (SOP) to ensure consistently outstanding customer service across all departments

• Project-managed multiple improvement projects. Identified needs, selected vendors/contractors, scheduled work, served as liaison between the company and contractors, and benchmarked progress 1/2

JESSICA HOWSIE

203-***-**** - adxgtl@r.postjobfree.com - Stamford, CT 06902 - LinkedIn: Jessica-Howsie EXPERIENCE continued

AXA XL, Stamford, CT continued Sep 2007-Dec 2022

Assistant Facilities Manager, Aug 2014-Jun 2017

● Assisted with managing three separate facilities totaling 177,500 square feet, a staff of 11, and numerous vendors

● Supported efficient and productive daily operations by coordinating activities relating to life safety, physical security, engineering, janitorial, maintenance, purchase ordering, and vendor contracts

● Met with building inspectors and auditors; promptly remedied facility issues to assure safety and regulatory compliance

● Planned inspection and preventative maintenance schedules for equipment, systems, and other assets

● Maintained accurate site-specific documentation, financial reports, and budgets

● Upheld expectations within tenant and management contracts, vendor agreements, and insurance requirements

● Interacted with tenants and vendors regarding facilities maintenance and repairs including HVAC, electrical, plumbing, roofing, doors and locks, security systems, fire systems, and IT infrastructure

● Assessed the performance of landscaping, office, janitorial, housekeeping, and security teams; coached for improvements

● Responded to emergency maintenance requests. Troubleshot issues to determine causes and solutions

● Assisted with project management for construction, renovation, and installation projects Key Accomplishments:

● Liaised with IT and Networking departments to open two new office locations

● Improved transparency, consistency, and employee knowledge by creating a colleague welcome pack with key contacts along with several how-to informational sheets.

● Assisted with creating with an Excel spreadsheet presentation for potential replacement of pantry providers. Researched operational and implementation costs, negotiated contracts, and created a statement of work (SOW) Records Assistant, Sep 2007-Aug 2014

● Updated, organized, and maintained documentation of lease agreements, property teams, declined files for underwriting, actuarial files, claims files, actuarial files, claims files, accounting logs, legal files, tax statements, and reinsurance files

● Processed information and file access requests. Gathered both digital and paper documents stored both on-site and off-site

● Compiled, documented, and tracked payment receipts for travel and expense approvals

● Managed physical archival records organization within a large storage facility. Maintained box numbers, labels, and order

● Maintained compliance with corporate standards and state/federal regulations for data security and privacy

● Used the company’s Retention Policy to identify records to be preserved and those to be purged Bright Horizons Family Solutions, Stamford, CT Nov 1999-May 2007 Assistant Teacher

● Taught engaging, hands-on lessons to build students’ social-emotional and academic development EDUCATION & CERTIFICATIONS

IFMA Certification - Essentials of Facilities Management Combined Series - July 2019 Associate of Arts: Criminal Justice - Norwalk Community College - 2005 TECHNOLOGY SKILLS

Microsoft Office (Word, Excel, PowerPoint, Outlook, Teams) Integrated Workplace Management System (IWMS)

REALM space management module, walker, & scheduler Workspeed & Building Engines work order systems

PeopleSoft T&E & ePro Procurement

COUPA supply procurement, invoicing, & purchase orders C-Cure security management system

Milestone & On-Net Surveillance Systems (OnSSI)

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