Shawdrae Wilcher

Jacksonville, FL *****

adxgs2@r.postjobfree.com

+1-904-***-****

Work Experience

Machine Operator

Remedy Intelligent Staffing /Safariland - Jacksonville, FL June 2021 to Present

• Operated manual machining for assembling injection.

• Oversaw work orders.

• Performed daily and weekly safe set and shut-down activities.

• Keen attention to detail.

• Performed periodic spot checks.

Customer Service Advocate

FIRST COAST SERVICE OPTIONS - Jacksonville, FL

October 2016 to February 2019

• Provided support for the First Coast Service Options.

• Assisted Medicare providers with Medicare claims, answered questions, problem-solving, claim adjusting, calls backs and writing letters.

• Organized circulation desk with attention to detail, editing, entering personal client's data into system.

• Served as the liaison in between colleagues and clients in resolution periodical when a problem occurred.

• Reviewed documents for completeness and consistency; operate a variety of automated systems to create or revise computer files. Kept accurate records and central files.

• Filed, faxed, and collected personal data from clients and prepared reports. Customer Service Representative

RANDSTAD STATE FARM - Jacksonville, FL

April 2012 to October 2016

• Supported Randstad State Farm, processed auto insurance claims, and excess the retrieval of customer's data to provide excellent customer service in a high volume Call Center.

• Answered incoming calls, greeting callers, provided information, transferred calls or took messages as necessary State Farm Payment Plan Associate (SFPP) advise customers and or agents of necessary actions and strategies for the reoccurring monthly accounts.

• Answered customer questions regarding problems with their accounts.

• Process financial documents to keep the Insured's payment plan accounts current. Sale Associate

WALMART - Jacksonville, FL

November 2003 to February 2012

• Provided quality customer service to assist up to 100+ patrons daily with selection and purchase of items.

• Handled cash and calculated cost of goods or services.

• Calculated total payments received during a time period and reconcile this with total sales.

• Organized inventory and ensured proper pricing on all items.

• Operated the cash register and received fees, distributed cash to customers and needed; prepared receipts, standard forms, and records in accordance with established procedures.

• Counted, weigh, and measured items as needed.

• Clean work areas.

Education

HIGH SCHOOL DIPLOMA

HARBOR LIGHT CHRISTIAN ACADEMY - Jacksonville, FL

Skills

• CUSTOMER SERVICE (7 years)

• EXCEL

• MICROSOFT OFFICE

• POWERPOINT

• WORD

• Helping

• Guest Service

• Call Center

• Assisting

• Customer Support

• Customer Care

• CSR

• Computer Skills

• Customer Service Skills

• retail sales

• Microsoft Office proficient in PowerPoint, Word and Excel.

• Animal Care

• Front Desk

• Pet Sitting

• Babysitting

• Childcare

• Dental office experience

• Computer networking

• Research

• Intake

• Typing

• Contracts

• Safety plans

• Windows

• Microsoft Outlook

• Pet Care

• Time Management

• Custodial experience

• Cleaning

• Writing skills

• Communication skills

• Customer service

• Residential cleaning

• Organizational skills

• English

• Search engines

• Filing

• Leadership

• SharePoint

• HIPAA

• Medical terminology

• Yardi

• Documentation review

• ICD-10

• Clerical experience

• Presentation skills

• Social media management

• Insurance verification

• Dental assisting

• CPT coding

Certifications and Licenses

Bartender March 2019 to Present

Certified Dental Assistant

Certified Notary Public

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