FlHRGRes ****

PAM PLUMMER, MHRM

●Huntington Beach, CA ●c 949-***-**** ●LinkedIn ●adxgr5@r.postjobfree.com PROVEN CORE COMPETENCIES

Onboarding and Offboarding

New Hire Orientation

Manage HR/EE Transactions

Policy/Procedure Development

Oral/Written Communication Skills

HR Service Center/Shared Services

401(k) Plan Administration

HRIS/Audit - Data Integrity

Customer Service

Performance Management

Corporate Culture

ERISA/HIPAA/COBRA/FMLA

LOA Management

ADA Accommodations

Training and Development

OSHA/Safety Protocol

Multi-State/International Payroll

Process Improvement

EXPERIENCE

Various Short-Term Contract Assignments May 2022 to May 2023 Worked remotely and on-site for four (4) short-term contract or contract to hire temporary assignments independently and with Staffing/Recruiting firms. All assignments focused on administration of Group Health Plans, HRIS, reporting, LOA Management, auditing and creating reports for clients. US Tech Solutions, Inc. February 2022 to April 2022 Human Resources Specialist II

Worked remotely for premier client in their Disability and Leave Services Covid Team under the HR organization case management program to deliver leave of absence, disability, and accommodation services to employees across the US. Performed LOA case management including employee direct support, understanding the employee’s situation, applying the appropriate benefits, responding to changing circumstances and needs, and paving the way for a connected and trusted case management experience via Salesforce and PeopleSoft interface. Served as the single point of contact for an employee throughout their entire leave of absence or disability event. Beyond Meat November 2021 to December 2021

Temporary Sr. People Operations Specialist

Supported People Operations’ needs, including core health benefits, 401k, leave of absence programs, and workers’ compensation insurance to cover an employee’s LOA. Administered key HR processes such as employee changes, benefits, and reporting. Served as a point of contact for HR inquiries from our employees regarding benefits, policies, employee data, and HR processes and systems, appropriately escalating if necessary. Assisted with development of standard operating procedure documents and training tools for internal use.

Brandman University May 2021 to July 2021

Temporary Sr. HR Specialist, Benefits

Managed and assisted the day-to-day operations and compliance of the group health plans, dental, vision, life and disability insurance, flexible spending, retirement savings plan, ancillary benefits, LOA’s, tuition remission, workers’ compensation, and wellness programs. Created and constructed employee communications regarding plan changes, provide analysis and subject matter expertise and technical support in the delivery of benefit programs. Created and analyzed reports in Workday and collaborated with benefits team to identify issues/problems with 3rd party system integration (eligibility and census updates). Ensured compliance for all benefit plans, transactions, communications, and overall administration. Investigated escalated issues for benefits program, LOA policy administration, worker’s compensation claims, and benefits policy/procedure documents.

• Created Covid-19 Vaccination Declination – ADA Accommodation Form

• Contributed to Mental Resilience Campaign Communications

• Published BU’s 403(b) Defined Contribution Plan Amendment and Adjunct Faculty Enrollment announcements Casa Major, Inc. March 2017 – March 2020

Sr. Human Resources and Benefits Generalist

As subject matter expert conducted full-scale audit of HR practices, procedures, and policies. Audit included Group Health Program (plan documents, 5500 filings, renewal analysis), 401(k) Plan, employee handbook, payroll, and policies/procedures to ensure state and federal legal compliance. Managed RFP process for new vendors. Contractor 1099 status; Role eliminated due to sudden death of President and Executive Director, Nancy Riley.

• Processed payroll for three employees and improved procedures resulted in savings to payroll process by 40%

• Created OSHA compliant emergency and evacuation manuals for all senior residential properties FlHRGRes 2023

Pam Plummer resume, page 2

Colonial Life December 2015 – February 2017

Account Executive and Benefits Counselor

Licensed Sales Representative for Health, Accident and Life coverages. Commission-only agency Sales Representative in voluntary benefits market at territory office. Engaged with decision makers, conducted benefit plan analysis, and implemented best CL products to partner with clients' core health and welfare plans. Prepared RFP for new clients.

• Successfully built book of business of small to mid-size companies

• Conducted Open Enrollment meetings via CL website and managed system integration with clients’ HRIS databases

(Ultipro/PeopleSoft/ADP Workforce Now/Paychex) with 3rd-party vendors and CL systems Irvine Sensors Corporation April 2013 – February 2014 Director, Human Resources

Reported to ISC’s President and CEO. Envisioned and created new HR function in a fast-paced, entrepreneurial environment. Benefit management, payroll processing/audit, LOA/WC case management, employee relations, recruiting, EDD claims and hearings, wage and labor claims, training/development, and records management. Required effective, tactful, and accurate oral and written communication skills to exceptionally educated workforce of highly technical engineers, specialized IT programmers, and scientists during ISC’s challenge to fund payroll and operating expenses.

• New 401 (k) Plan Implementation completed in first 30 days

• Implemented new Group Health Benefit Program in first 10 weeks. Included managing RFP process, vendor selection and negotiation, contract execution and configuration of Plan documents

• Processed payroll for 58 exempt/non-exempt employees Human Resources Consultant November 2006 – March 2012 Take Care Health Systems February 2011 – March 2012 Consultant - Leave of Absence Management

Full-time employee for Take Care Health Systems located on-site at client HQ’s and off-site manufacturing facility. Managed the administration of all work absences due to disability /illnesses. Subject matter expert responsible for training and leadership of all Occupational Health RN Case Managers end-user training of charting database, Medgate. Ensured correct ICD-9 codes, progress notes and office visit compliance with multi-state and federal laws: ERISA, COBRA, HIPAA, ADAAA, FMLA, CFRA, SDI, PFL, and PDL.

• Co-leader of safety team training and ER evacuation drills for earthquake, fire, and medical emergencies

• Audited payroll deductions for employees during LOA

• Health Fair with 70% employee participation

Precept Group, (Pioneer Electronics) November 2008 – July 2009 Benefits Consultant

Provided on-site daily administrative support services for client, Pioneer Electronics, as part of brokerage agreement with Precept Group. Ensured day-to-day operations of multi-state benefit program was accurate, smooth, and compliant. Resolved escalated claim issues, educated participants of benefit terminology and EOB documents. Audited payroll premium deductions and monthly billings. Developed case management/shared services approach for all LOA/WC absences. Supported 1500+ retiree population through the program’s elimination.

• Performed annual plan renewal analysis with Precept Account Manager

• Functional lead, UAT, co-author of Pioneer’s premiere OE intranet website

• Established compliant LOA program, policies, and procedures Lending Tree (HR Link) December 2006 – June 2007

Consultant - HR Business Partner

Strategic HR Consultant successfully supplied leadership coaching and support to all levels of management across multiple business units. Performed Offboarding process in a high turnover environment. Resolved employee escalated benefit claim issues with carriers, performed LOA/WC case management, handled employee relations issues, and created new peer recognition program and increased employee engagement through new tool using MS Outlook, integrating Lending Tree’s Core Values. Assisted in delivery of RIF communication to 60% of campus-wide headcount in June 2006.

• Designed weekly HR reports/metrics for executive management

• Created Lunch-n-Learn sessions, materials, and curriculum

• Implemented “Applause Certificate”, peer recognition program FlHRGRes 2023

Pam Plummer resume, page 3

Broadcom Corporation March 2005 – September 2005

Supervisor, Global Staffing Operations

Championed partnership between key members of management and Recruiting/Staffing Operations teams. Cut redundancies through process improvement analysis of manual, nonintegrated pre-employment, onboarding tasks. Updated, streamlined processes including interview scheduling, immigration, relocation, background check, and offer letter generation resulting in massively increased productivity.

• Managed performance and developed six (6) Staffing Coordinators

• Authored, developed, and implemented Domestic and Global Relocation Policies

• 35% decrease in pre-employment onboarding tasks turnaround time in a nonintegrated systems environment CB Richard Ellis May 2004 – January 2005

Manager- HR Service Center, Program Excellence

Cultivated CBRE’s existing two-tier HR Service Center model, supporting 8,000+ employees nationwide, into a shared-services structure through development & implementation of a third tier, the Center of Program Excellence (CPE). Case resolution immediately reduced by 45% during the first 30-days after the launch of the CPE. Monitored call volume, conducted case trend analysis, and outsourced WC and UE claims to a 3rd-party vendor, achieving compliant, efficient claim administration.

• Developed/managed performance of team of eight (8) HRSC entry-level employees

• Functional PeopleSoft Lead for HRSC’s Help Desk module used for case management

• Earned promotion in November 2004, to manage team of four (4) CPE analysts EDUCATION

Keller Graduate School of Management, Chicago, IL Master’s in Human Resources Management (MHRM). Graduate with distinction, GPA 3.62

Ball State University, Muncie, IN

Bachelor of Science, Musical Theatre Performance. Dean’s List, GPA 3.51

California Department of Insurance

License #0K65307; Accident and Health, Life Only Agent. December 2015- December 2017 ADDITIONAL SKILLS

Subject matter expert in most functional areas of multi-state, international HR; benefits, LOA case management, payroll, employee relations, training & development, mentoring and coaching, full-cycle recruiting/staffing; LOA/WC policies, 401(k) Plan administration and employee engagement

State/federal law compliance; CARES Act, ARPA, ERISA, COBRA, HIPAA, PPACA, GINA, FMLA, CFRA, PDL, PFL, ADA/AA

Functional Lead several Relational Database Management Systems (RDBMS) including Workday, PeopleSoft, Salesforce, SAP, ADP Workforce Now, Ceridian, Ultipro, MDGuidelines, and Paychex/HR Online. Functional Lead for implementation/upgrade projects, cloud-based technologies, internal intranet sites, creation of end-user training materials

Expert user for Windows 10, MS Office 365, Teams, Macintosh OSX software/operating system knowledge, and internet research

Collaborative and positive worker; solid contributor in group projects, teams and able to build relationships with all levels of business contacts, internal and external resources including physician's offices, employees, all levels of management, legal counsel, claim adjusters, private investigators and case managers. Hand’s-on approach to workload and ability to learn quickly when minimal training is available

PROFESSIONAL ORGANIZATIONS/AFFILIATIONS

LinkedIn HR & Benefits group memberships, SHRM, NHRA, PIHRA

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