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Correctional Officer Customer Service

Location:
Indiana, PA, 15705
Salary:
45000
Posted:
June 01, 2023

Contact this candidate

Resume:

Haley Stiles

Nanty Glo, PA *****

adxgr0@r.postjobfree.com

+1-814-***-****

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Behavioral Health Technician

Pyramid Healthcare - Duncansville, PA

April 2023 to Present

Home Health Aide

Bayada - Blairsville, PA

January 2023 to Present

Take care of client in their home

Report abuse and provide care to patients.

Correctional Officer

Cambria County Prison - Ebensburg, PA

February 2022 to Present

Trained here to be Pennsylvania certified c/o, block officer, maintain security, pat searches, manage inmate movement from block and within the block.

Taser trained, handcuff, oc training, pepperball. Pamlico Correctional Institution

Ncdps - Bayboro, NC

July 2021 to Present

Doing rounds, security check of vehicles before inmate enters and leaving vehicle, getting inmates ready for transport, making sure correctional objective is met by enforcing policy. Doing perimeter check making sure there is no contraband is found in the yard, and or parking lots, making sure all state vehicles are locked up and untampered with. Doing cell searches making sure weapons are confiscated and any other contraband is confiscated and inmate is written up and or taken to segregation, depending on what is found. Making sure Srg Members are searched more than twice a week. Doing property intake paper work and inventory of inmates property. Canteen inventory. Keeping yourself and other employees accountable for their actions. Making sure we as c/o are participating team building skills and professional business ethics. Keep up with correctional officer classes, because is mandatory for officer to stay current on all policy’s and new information that is concerning the prison and or management of inmates. Managing canteen lines and chow hall lines and making sure inmates swipe their resident card for chow. Being pepper sprayed certified and crdt certified to work on floor. Being firearm certified, to which you have to shoot above a 70 percentile. Which was accomplished by myself by shooting above average at the score of 86. Doing paperwork that concerns inmates. Giving them grievance paperwork, giving them paper work for the canteen to add money to their account, writing them up of their out of compliance and or not acting according policy. Walking inmates to medical and documenting those who need sick call and for the diabetic sticks. Documenting any damaged property that need repaired and putting in work orders to get it fixed. Checking inmates rooms to make sure lighting, faucets and toilets are properly working. Making sure that everyone is at line up on time and making sure anything that needs to be addressed before shift start. Making sure all procedures are followed as policy states. Avoid undue familiarity, and make sure all keys are accounted for and all gates are secured and doors are secured. Keep professional at all times, understanding prea and being certified in it. Picking up vaccines from other prisons, driving inmates to doctors appointments and or emergency medical hospital trips. Responding to all codes when called upon and acting on them upon arrival as it written in policy. Keeping security top priority. Being a good leader.

Warranty Clerk

Subaru - Wilmington, NC

June 2021 to Present

Claims, submitting warranties, and being organized and making sure the claims are approved. Service Coordinator

Capital ford - Wilmington, NC

April 2021 to Present

Answer calls scheduling appointments, making sure customers get good customer service, making sure their parts are ordered the appointments are scheduled for when parts get there. Nurse Aide

Windber Woods - Johnstown, PA

December 2020 to Present

US Navy

Government

November 2020 to March 2021

as an E-3,Following orders from higher authority ranking officials, keeping United States security top priority. Working long hours and motivating peers to complete daily tasks and trainings. Learning to be a good leader.

CNA - Certified Nursing Assistant

Richland Healthcare and Rehabilitation Center - Johnstown, PA June 2020 to September 2020

Nurse Aide

Cambria Care Center - Ebensburg, PA

April 2020 to September 2020

Bartender

Desparado inn - Texas

September 2015 to February 2016

Customer service, serving cocktails, alcohol based beverages, cleaning the bar and bathrooms, maintaining safety precautions, helping train new bartenders how to bartender properly. National guard army

Food service - Usa

November 2010 to April 2011

Small Business Owner

Maid/ computer repair/handyman/car detailing/gardening - Twin Rocks, PA May 2004 to March 2011

I ran three small businesses, maid services such as cleaning houses, weeding gardens, pruning bushes and plants, planting flowers, making and spreading compost. I also did small repairs and replacing floors, etc. I repaired computers, remove virius, updated software, installed virus protection, cleaning computers and keyboards. Replacing some parts, installing drivers and setting computers back to factory settings. I did some hiring and firing. I have experience in leadership and management. Home Health Aide/CNA

Self - Twin Rocks, PA

September 2002 to June 2009

Took care of gram and family members for years

Education

undergraduate in Human Resource Management

University of Phoenix-Online Campus - Arizona

March 2023 to Present

Some college in Criminal psychology/ psychology

Liberty University - Work at Home

May 2013 to July 2017

GED in General education

Pittsburgh job corps - Pittsburgh, PA

June 2009 to October 2011

Skills

• General Laborer

• Handyman

• Customer Service (6 years)

• Microsoft Office (8 years)

• Time Management (10+ years)

• Leadership Experience (2 years)

• Data Management

• Forecasting

• Sales Experience

• Military

• Front desk

• Gardening

• Law Enforcement (2 years)

• Security (2 years)

• Residential Cleaning

• Caregiving

• Writing Skills

• Conflict management (2 years)

• Laundry

• Home Care

• Typing (3 years)

• Records management (1 year)

• Individual / Group Counseling

• Social Work

• Organizational skills (3 years)

Military Service

Branch: national guard

Rank: E-1

Assessments

Organizational Skills — Highly Proficient

August 2019

Measures a candidate's ability to arrange and manage files or records using a set of rules. Full results: Highly Proficient

Office Manager — Familiar

January 2020

Scheduling and budgeting

Full results: Familiar

Data Entry — Familiar

July 2019

Measures a candidate's ability to accurately input data and effectively manage databases. Full results: Familiar

Supervisory Skills: Directing Others — Familiar

January 2020

Motivating others to achieve objectives and identifying improvements or corrective actions. Full results: Familiar

Basic Maintenance and Repair — Familiar

January 2020

Performing basic repairs and maintenance for apartment complexes, office buildings, and other facilities

Full results: Familiar

Mechanical Skills: Aptitude — Familiar

January 2020

Understanding and applying mechanical concepts and processes. Full results: Familiar

Sales: Influence & Negotiation — Proficient

January 2020

Persuading reluctant customers to buy products or services, and influencing and negotiating with customers to meet sales goals.

Full results: Proficient

Customer Service — Proficient

March 2020

Identifying and resolving common customer issues

Full results: Proficient

First Aid — Highly Proficient

April 2020

Treating common medical emergencies

Full results: Highly Proficient

Front Desk Agent (Hotel) — Proficient

April 2020

Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: Proficient

Early Childhood Development — Proficient

April 2020

Knowledge of the development of children ages 0-3 and of ways to foster that development Full results: Proficient

Work Motivation — Proficient

April 2020

Level of motivation and discipline applied toward work Full results: Proficient

Customer Focus & Orientation — Proficient

April 2020

Responding to customer situations with sensitivity Full results: Proficient

Scheduling — Proficient

September 2020

Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Proficient

Nursing Aide Skills — Highly Proficient

September 2020

Providing nursing aid to patients using knowledge of relevant equipment and procedures. Full results: Highly Proficient

Management & leadership skills: Planning & execution — Completed September 2020

Planning and managing resources to accomplish organizational goals Full results: Completed

Work motivation — Proficient

April 2020

Level of motivation and discipline applied toward work Full results: Proficient

Sales skills — Proficient

April 2021

Influencing and negotiating with customers

Full results: Proficient

Supervisory skills: Motivating & assessing employees — Proficient April 2023

Motivating others to achieve objectives and identifying improvements or corrective actions Full results: Proficient

Work style: Reliability — Proficient

December 2021

Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient

Customer focus & orientation — Proficient

May 2021

Responding to customer situations with sensitivity Full results: Proficient

Case management & social work — Proficient

November 2022

Determining client needs, providing support resources, and collaborating with clients and multidisciplinary teams

Full results: Proficient

Call center customer service — Proficient

May 2021

Demonstrating customer service skills in a call center setting Full results: Proficient

Attention to detail — Proficient

March 2023

Identifying differences in materials, following instructions, and detecting details among distracting information

Full results: Proficient

Home health aide skills — Proficient

January 2023

Providing care to patients in a home setting

Full results: Proficient

Basic computer skills — Proficient

April 2023

Performing basic computer operations and troubleshooting common problems Full results: Proficient

Warehouse safety — Proficient

November 2022

Using safe practices in a warehouse setting

Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

Driver license



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