Administrative Assistant Service Representative
Resume:
Anita Burton
Senior Administrative Assistant
Chicago, IL 60609
****************@*****.***
Seeking an Senior Administrative Assistant or Office Support support role within a innovative and growing firm.
Authorized to work in the US for any employer
Work Experience
Home Health Aide/Caregiver
Addus HealthCare, Inc. - Chicago, IL
November 2019 to Present
Assist Client with meal preparation, medical alert assistance, transferring/transporting, home maintenance along with personal hygiene assistance. Front Desk Receptionist
Aperion Care Of Oaklawn - Oak Lawn, IL
Present
Operates telephone/switchboard to answer, screen and forward calls, providing general information and taking messages. Greets visitors entering Facility and direct to various designated areas. Perform general administrative tasks such as word processing, scanning, faxing and data entry. Maintain the general filing system and electronic files. Receive daily mail and sort. Report any issues/concerns with Residents/ Consumers to Administrator and/or Department Managers. Customer Service Representative
Farmers Insurance Group - Chicago, IL
May 2018 to May 2019
Providing office assistance such as reception duties, answering phones, filing, scanning, faxing, provide assistance to Insured with payments, explanation of insurance coverages, endorsements, preparation of Certificates of Liability/Property Insurance, and general office duties Cashier/Customer Service
Circle K - Oak Lawn, IL
October 2017 to January 2018
Providing excellent customer service to store patrons, inventory management, cash/credit management, operation of Illinois Lottery terminal, POS system, and cleaning management, Certified Class C Fuel Operator trained and trained in Fuel Safety Management Assistant Manager
Leslie's Poolmart - Pittsburg, CA
April 2013 to May 2014
Provide excellent customer service to customers purchasing and inquiring information regarding pools, daily register tallies, inventory control, answering phones, and training of part-time employees for the Sales Floor
Senior Executive Assistant
Builders Bank - Chicago, IL
September 2006 to October 2008
Responsible for compiling borrowers' documentation for funding purposes Prepared and doc-check Borrowers' and Contractors' Sworn Owner/Contractor Statements for funding Transmitted documentation to participating banks
Date, scan, and file all lending folders (hardcopy and electronic) Verified details of commercial property and general liability insurance policies Compiled reports for weekly construction loan meetings Maintained electronic files for compliance with FDIC regulations and banking procedures Called for inspections as directed, updated contact database, alert Accounting for invoicing as needed; Maintained insurance certificate and loan documentation logs Maintained vendor/subcontractor files-invoices organized with statements only after verification of invoices and payment
Administrative Assistant
OWP/P, Inc - Chicago, IL
August 2005 to September 2006
Supported department managers and large architectural staff Performed scheduling and necessary communications for all meeting Organized training efforts for staff in Lunch N Learn format Reserved car and travel arrangements
Maintained equipment
Provided general administration assistance
Office Manager (Part-Time)
Stanford Construction, Inc - Oak Park, IL
September 2003 to August 2005
Prepared American Institute of Architects (AIA) contracts for commercial and residential projects Prepared General Contractor Sworn Owner Statements along with backup documentation Tracked subcontractors insurance certifications and prepared construction funding draws Assisted in obtaining necessary governmental requirements for projects Performed general office duties
Organized client/tenant folders, alert Project Manager for missing information/forms-signatures, make sure special orders are complete (windows, doors, tile, appliances, etc.) Pick up and/or deliver blueprints/building permits, and supplies as needed Administrative Assistant
HDR, Inc - Chicago, IL
February 2001 to July 2003
Maintained filing systems (paper/electronic filing Typed construction specifications
Prepared construction documents for bidding process Secured travel arrangements for staff, scheduled conference rooms Coordinated scheduling of off-site storage documents Administrative Assistant
PFDA INCORPORATED - Chicago, IL
April 1987 to October 2000
Provided administrative support to the Architectural Department. Typing, File Management, preparing Change Orders, Request for Proposals, maintaining contractor insurance certificates, reception duties and general office duties
Education
Medical Administrative Assistant in Medical
Everest College - Chicago, IL
October 2010 to July 2011
High school diploma in Stenography
Richards Vocational High School - Chicago, IL
September 1975 to June 1979
Skills
• OfficeMate Software Solutions, Microsoft Office Suite, PeopleSoft and Wind 2 Accounting Programs, MediSoft Medical Software, First Transit Software, exceptional communication skills, customer service skills and organizational skills
• Customer Service
• Customer Care
• Customer Support
• CSR
• Human Resources
• Meal Preparation
• Personal Assistant Experience
• Home Care
• Accounts Payable
• Administrative Experience
• Caregiving
• Microsoft Outlook
• Office Management
• Payroll
• Accounts Receivable
• Typing
• Microsoft Excel
• Office experience
• Microsoft Word
• Data Entry
• Bookkeeping
• Computer literacy
• Phone etiquette
• Patient monitoring
• Word processing
• Van driver
• Analysis skills
• Microsoft Office
• Clerical experience
• English
• QuickBooks
• Communication skills
Certifications and Licenses
Certified Notary Public of Illinois
May 2021 to May 2025
Assessments
Administrative Assistant — Completed
June 2019
Using basic scheduling, attention to detail, and organizational skills in an office setting. Full results: Completed
Administrative Assistant/Receptionist — Completed
June 2019
Measures a candidate's tendency to be rule-abiding, well-organized, hard-working, confident, and think before acting.
Full results: Completed
Customer Focus & Orientation — Proficient
August 2019
Responding to customer situations with sensitivity. Full results: Proficient
Attention to Detail — Completed
June 2019
Identifying differences in materials, following instructions, and detecting details among distracting information.
Full results: Completed
Cognitive Ability — Completed
November 2019
Combining pieces of information to form general rules or conclusions. Full results: Completed
Working with MS Word documents (intermediate) — Familiar November 2019
Intermediate Word techniques, including the use of formatting, Track Changes, and Comments. Full results: Familiar
Administrative assistant/receptionist — Completed
March 2020
Using basic scheduling, attention to detail, and organizational skills in an office setting. Full results: Completed
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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