Service Representative Customer

REBECCA MAROLIS

*** ***** ****** **. **********, PA 17268 260-***-**** ********.*.*@*****.***

EXPERIENCE

2017

Site Manager, Waynesboro Apartments/TM Associates

·Ensure residents receive prompt, efficient, courteous and quality service. Perform verification of resident’s income, including Rental Assistance certifications. Prepare and respond to all pertinent correspondence. Rent Collection and Record keeping

·Inspect the buildings, grounds and physical appearance of the property, deferred maintenance, and other related data. Prepare reports based upon regular inspection, outlining property condition, including cleanliness of buildings and grounds, and a summary of maintenance operations. Assure the provision and maintenance of efficient mechanical operations, adequate buildings and equipment; and be responsible for the employment of qualified and competent maintenance personnel and establishment of good tenant relations with maintenance personnel. Purchase needed supplies and equipment, within budget constraints. Maintain necessary administrative records of purchases.

·Review completed orders making correction when necessary to ensure the vendors and company were paid properly for the work completed.

·Achieve and maintain as close to 100% occupancy as possible.

2013-2016

APS Specialist, Ash Brokerage

·Collaborated with case managers and underwriters to provide the information needed to complete the medical requirements for each case.

·Successfully managed my own division handling a large case load while achieving low turnaround times on my requests.

·Obtained medical records and special physician statements from healthcare facilities worldwide. Requested additional items in special cases to help our client’s chance of approval or obtain a better rate.

·Reviewed records for completion before submitting to underwriting.

·Negotiated lower fees whenever possible

·Provided back-up for other divisions during absences to keep them on track and provide support to their team by maintaining communication with their case managers.

·Piloted new system during its development, proactively assisting the team to improve process efficiency as it related to the new system.

·Designed protocol for problem solving, which included work arounds, custom settings and team chats adopted by the whole department.

·Collaborated with the team as we analyzed data to identify challenges, performance gaps and share best practice. Discovered how to extract data from the new system to recreate a report we had in the previous system we lost.

·Created team’s action plan and goals.

2010-2012

Consumer Sales and Service Representative, Frontier/Verizon

·Offered positive customer service, resolving wide range of issues from billing, repair, new service requests and collections. Diffused angry customers and offered solutions to turn any issue into a positive experience and good results.

·Successful sales record.

·Navigated multiple computer and phone systems in a high paced call center environment with huge cross sell opportunity and regularly achieved attainment goals.

2006-2009

Service Manager, Wells Fargo Bank

·Managed the teller service team to ensure prompt and efficient transaction processing.

·Established performance objectives. Created, trained and coached a successful team.

·Responsible for effective staff salary administration and rewards.

·Ensured compliance with audit and operational; regulations and guidelines. Achieved the highest audit scores for the district. Reviewed all financial documentation, performed routine audits and reviewed general ledger reports.

·Mentored other managers in regulatory compliance and partnered with the market compliance consultant to develop a method for the entire district to optimize the process of tracking compliance related tasks and logs and improve record keeping and organization.

·Monitored branch cash flow to forecast needs.

·Created team schedules.

·Assisted tellers with locating cash differences.

2004-2006

Lead Teller, Wells Fargo Bank

·Ran teller window while supervising teller team.

·Balanced my own drawer, store vault and assisted tellers in finding cash differences.

·Achieved and exceeded daily referral goal and quarterly closed sales goals while maintaining world class customer service.

·Provided transaction approval and handled complex customer transactions

·Cross trained every role in the store to provide backup to bankers and management.

EDUCATION

2000

High School Diploma, Canterbury School

Contact this candidate