Kenji Wong

Account Manager

Contact information:

*** ******* ****** #***, *******, CA, 94610

925-***-****

adxgol@r.postjobfree.com

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Skills

B2B/B2C sales, Inside/Outside sales, teleconsulting, cold calling, virtual/live demonstrations, onboarding, roadmapping, high level customer support, retention, Hubspot, Zendesk, Zoom, Loom, Calendly, Confluence, Slack, Google/Microsoft suite, scheduling, networking, diplomacy, interpersonal communication, public speaking

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Experience

99designs by Vista: Global creative platform connecting users and designers

1) Account Manager: February 2019 - Present, Oakland, CA

-Managing a portfolio of over 700 + collective top spying users, agencies, marketing campaign winners, and high value users of 99designs

-Maintained a consistently low refund rates (15%; target 20% or lower)

-Generated $1.1 million USD in net revenue over 3 years of Account Management

2) Design Consultant (SMB AE): January 2017 - January 2019

-Facilitated $10k USD in revenue per month based on commission structure

-Increased revenue in the role by 50% compared to previous employee

3) Customer Support Representative: June 2015 - December 2016, Oakland, CA

- Provided stellar customer support with low refund and escalation rates

Tanabata Imports

Sake Sales Specialist October 2014 - November 2014, San Francisco, CA

- Selling Japanese Sake at live demo; successfully sold out all inventory every road show

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Education

San Francisco State University/ Broadcast Electronic Communication Arts; Marketing

September 2011 - January 2014, San Francisco, CA

-B.A in Broadcasting and a Minor in Marketing, 2 Media internships at Bay Area TV News/Radio stations; hosted a self produced KSFS radio show for 18 months

Diablo Valley College / Broadcasting

September 2009 - June 2011, Pleasant Hill, CA

-Completed general education and transferred to SFSU

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Awards

Magna Cum Laude - Broadcasting, San Francisco State University