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Customer Service

Location:
Chandler, AZ, 85225
Posted:
June 01, 2023

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Resume:

Lori Zubroski

480-***-****

adxgog@r.postjobfree.com

Career Objective

Seeking a position utilizing my extensive professional background of guest

services, communication, and organizational skills. I am an energized, and motivated individual with excellent work ethics, people skills, and a true team player. Service is my number one priority.

Personal Profile

Over 40 years successful combined experience in management, personnel training,

supervision and motivation, budgeting, purchasing, inventory control, and customer service.

Work History

Aspen Marketing - a division of Key Impact Sales & Systems, Inc. 2005 – 2021

Chandler, AZ.

Manufacturer Brokerage Firm representing the following companies: 3M, Aspen Products,

Bagcraft, Duro Bag/Novolex, Genpak, Goldmax, Heritage Bag, National Checking,

Sabert, and Star Pizza Box/WestRock.

• Coordinate all incoming and outgoing purchase orders, as well as all confirmations.

• Navigate LTL and TL orders, per the Manufacturer requirements.

• Professional communication, and assistance between all parties: customer, manufacturer, and carrier.

• Track shipments.

• Complete product line knowledge.

• Field incoming calls and follow up as needed, recognizing the importance with priority.

• Order samples.

• Routine office duties and customer service.

Source One 2003 – 2005 – Prescott, AZ.

Restaurant Supply Company specializing in restaurant equipment, packaging, paper,

party, small-wares and janitorial supplies.

• Purchasing.

• Maintain computer files, updating cost, profit structure, and inventory levels.

• Write telephone sales orders and processed invoices on a daily basis.

• Service in store retail trade on a cash and accounts receivable basis.

• Service existing accounts along with building new clientele.

• Routine office duties and customer service.

Wild Oats Foothills Market – formally Reay's 1993 - 2003 – Tucson, AZ.

Natural Grocery Store specializing in Gourmet Gifts, Bakery, Deli Food-service and

Catering, Floral, Meats & Seafood, Produce, and Vitamins.

• Scanning Coordinator – responsible for 100% pricing accuracy, signage, weekly, and

monthly ads.

• Concierge – model exemplary customer service at all times. Complete product line

knowledge. Conduct store tours. Participate in and promote in-store marketing events

and special sales. Coordinate all guest special service requests.

• Front End Manager – Responsible for all operations at the front end. Duties also, included

hiring and properly training a staff of 30. Achieved all weekly budgets. Completed all

monthly and quarterly reviews of staff. Balanced daily cashier cash receipts.

• Deli /Bakery Assistant Manager – Responsible for the daily floor operations, staff of 50.

Coordinated all catering events. Purchasing and implemented inventory control.

E. Gadd’s Cafe and Garden Club – 1986 – 1988 – Bettendorf, IA.

• Assistant Manager – Instrumental in planning and design of this full service restaurant and lounge. Developed menus, created and tested new dishes. Planned, sold and supervised catered

banquets. Conducted monthly employee meetings. Prepared payroll.

Beaver's East Restaurant 1976 – 1985 – Bettendorf, IA.

• Owned and operated a successful restaurant and lounge. Sold in 1985, it remains a successful operation that is virtually unchanged since it's inception.

Education – High School Diploma - 1970 – 1974 – Davenport West High - Davenport, IA.



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