Accounts Receivable Cash Application

LAKAISHA GOODEN

PO BOX *****, Memphis, TN ***** · 901-***-****

*********@*****.***

I am an experience financial processional with 16 years of experience in both leadership and team member roles. I have obtained my bachelor’s degree in accounting and currently working towards my master’s degree in organizational management. My excellent communication skills allow me to be able to diagnose problems and find the appropriate resolution. EXPERIENCE

JUNE 2019 – TO PRESENT

SR ANALYST OTC, HILTON WORLDWIDE

Handle order to cash client inquires and provide appropriate resolution. Engage hotel teams to assist with identifying issues and resolving disputes. Researched and decided if adjustments are needed.

Maintain dispute resolution documentation in accordance with Hilton standards. Perform follow-up based on establishing a collections schedule of outstanding remittances. Review booking deposit reports to identify groups with advanced deposit requirements. Includes reviewing banking statements to identify and confirm receipt of advanced deposits. Prepare deposit postings of $50m+ and confirm deposits were posted successfully in OnQ. Support special initiatives as directed by leadership. Report results to management, effectively explaining and deciphering findings. Develop reciprocal and positive relationships with other finance and corporate departments. I establish specific goals and plans to prioritize, organize, and accomplish project and department goals. While maintaining a DSO goal of 10% or less over 90. Lead and assist analyst and coordinators with work or escalations. Research and reply to information requests from internal departments and management. Maintain an upbeat, positive and motivated demeanor especially when interacting with Hilton guests, coworkers, and managers.

Ensure the privacy and security of confidential information about guests JULY 2018 – JUNE 2019

CREDIT/ACCOUNTS RECEIVABLE MANAGER, NGP

Manage revenue of $8M monthly for NGP and Jordan customers. Apply payments via lockbox and by mail.

Review and resolve credit hold.

Maintaining DSO less than 25% monthly.

Run and review Dun & Bradstreet credit reports and MENACE reports. Secured payments on past due accounts.

Ensure receivables through Euler Hermes and manage the policy. Open new accounts and extend credit terms.

Work with internal departments as well as sales reps. Create and implement new process

Work on the onboarding team for new software integration. 2

APRIL 2017 – APRIL 2018

ACCOUNTS RECEIVABLE SUPERVISOR, LSC COMMUNICATIONS Support third party outsourced team in India, providing feedback and training. Manage revenue of $3.5B while reconciling accounts to clean A/R. Manage unapplied cash and cash application daily in SAP. Perform monthly month end close, creating KPI Reports. Manage the EFT/W9 process and validating checks received. Approving un post database including cash application log conversion. Auditing and approving adjustments prior to application. Interview and hire new personnel.

Managed employees ensuring clear understanding of expectations of their role. Monitor supervisor led employee orientation/on-board training, development, coaching, regular One on Ones, work direction, and performance management. Creating metrics for in house and outsource cash application teams. Review daily balancing to insure we are in balance. Managing and approving Escheat process.

SEPTEMBER 2012- DECEMBER 2017

CREDIT MANAGER, STEIN WORLD OPERATION COMPANY

Oversee and manage the Credit & EDI Billing department Determine if current and potential new customers are credit WORTHY, using Lyons, FMCA, Dun & Bradstreet reporting systems.

Approve/issue refunds; credit/debit memos on customer's accounts. Manage unapplied cash on a weekly basis

Manage revenue of $49MIL and an A/R of $8.5MIL

Track profitability to help in reducing bad debt.

Submit all month end reports to the accounting department. Maintain all bank statements for accuracy.

Manage and maintain DSO.

Interview and hire new personnel.

Performance management of employees ensuring clear understanding of expectations of their role.

Monitor supervisor led employee orientation/on-board training, development, coaching, regular Oneon Ones, work direction, and performance management. Obtain credit insurance for international customers, manage international A/R accounts. EDUCATION

SEPTEMBER 2023

MAS IN ORGANIZATIONAL LEADERSHIP & MANAGEMENT, STRAYER UNIVERSITY MAY 2021

BACHELOR OF ARTS IN ACCOUNTING, STRAYER UNIVERSITY 3

SKILLS

• EDI

• SOX

• Great Plains

• Microsoft Dynamics 365

• MASS 300 & 500

• GAP

• Accounts Receivable

• Cash Application

• Process Improvement

• SAP

• People Soft

• JDE

• Oracle

• AS400

• Reconciliation

• SOP

• Credit

• Sage

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