TT

Towane Thomas

Professional Summary

Industrious Forklift Operator trained in all aspects of shipment inspections and transportation. Versed in using scanners and warehouse management systems (WMS) to promote safe and on-time shipment and delivery. Strong and robust individual comfortable lifting up to 100 pounds and operating all job-related equipment such as shrink wrap machines.

Hardworking Forklift Operator with advanced mechanical aptitude and problem solving skills. Efficient and organized worker possessing strong work ethic and drive to exceed goals. Certified in forklift operation paired with 10 years of hands-on experience handling warehouse duties. Safety-oriented Forklift Operator knowledgeable about proper handling of heavy machinery, including pallet jacks, cherry pickers and forklifts. Works well independently and as part of team. Excellent interpersonal communication skills.

Work History

Resource MFG/Prologistix - Forklift Operator

Jeffersonville, Indiana

02/2020 - 03/2021

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Unloaded and stacked materials by raising and lowering lifting devices.

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Updated daily logs with production data such as weights, destinations and delivery times to keep management current on team activities.

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Used equipment such as Type and Type to process excess materials and support recycling efforts.

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Monitored area for pedestrian and vehicular traffic while operating various types of equipment, including forklift, Type and Type.

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Inspected equipment for defects and performed repairs or maintenance tasks.

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Coordinated with other lift truck drivers and production personnel to process orders efficiently.

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● Packed items into appropriate containers for shipment. Coordinated team member movements based on current needs, avoiding safety concerns or delays.

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● Operated all loaders, Type and Type equipment safely and efficiently adxgnw@r.postjobfree.com

629-***-****

Nashville, TN 37203

Skills

● Forklift Operation

● Production Scheduling

● Order Picking and Processing

● Materials Handling

● Logging Paperwork

● Optimizing Efficiency

● Inventory Staging

● RFID Tracking

● Material Inventory

● Heavy Industrial Equipment

● Production Reporting

● CPR training

● Shipping and receiving

● Stock management

● Warehouse operations

● General laborer

● Team Player

● Materials transport

● Safe driver

● Packing and scanning

● Efficient data entry

● Shipping Documentation

● OSHA-trained

● Heavy equipment operations

Education

06/1993

East Side High School

Newark, NJ

Diploma : College Prep

24-7 Intouch - Athlete

Las Vegas, NV

11/2018 - 03/2020

Amazon/Integrity Staffing - Outbound Processor

Las Vegas, NV

11/2018 - 01/2019

to prevent damage to items and avoid injuries.

● Removed orders from storage, wrapped and staged for shipments. Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.

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Maneuvered forklift safely in congested and confined areas using Skill and Technique.

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● Worked in team environment to maintain high levels of productivity. Transported goods between warehouse locations according to shipment and storage needs.

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Provided primary customer support to internal and external customers in fast-paced environment.

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Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

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Answered customer telephone calls promptly to avoid on-hold wait times.

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● Educated customers on promotions to enhance sales. Leveraged sales expertise to promote Product or Service and capitalized on upsell opportunities.

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Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.

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Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.

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Consulted with outside parties to resolve discrepancies and create effective solutions.

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Provided information to customers regarding charge accounts and loyalty program and helped to open and activate new accounts.

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Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.

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Answered constant flow of customer calls with up to Number calls in queue per minute.

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Entered data into computer tracking system and filed paperwork according to procedures.

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● Prepared, boxed and staged outgoing shipments.

Inspected finished products for quality and adherence to customer specifications.

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● Reviewed production schedules and streamlined processes. Organized work to meet demanding production goals with Number% success rate.

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Prepared reports and technical documentation of day-to-day production processes.

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05/2008

Drake College of Business

Elizabeth, NJ

Cna Cert: Medical Assisting

Certifications

Forklift Operator

Reach truck

Standing plalett jack

Cherry picker

AGR Group Nevada - Customer Service Representative Las Vegas, NV

10/2016 - 11/2018

Joe's Crab Shack - Food Server

Las Vegas, NV

05/2012 - 04/2016

Calibrated machines to maintain required productivity levels and adherence to quality standards.

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Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

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Provided primary customer support to internal and external customers in fast-paced environment.

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Offered advice and assistance to customers, paying attention to special needs or wants.

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Communicated with vendors regarding back order availability, future inventory and special orders.

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Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.

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Answered constant flow of customer calls with up to Number calls in queue per minute.

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● Regularly exceeded daily sales and product add-on quotas. Cultivated customer loyalty, promoted repeat customers and improved sales.

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Replenished food items and other supplies, which included paper products and canned goods to keep pantry well-stocked during busy periods.

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Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.

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Completed efficient table resets by wiping down surfaces and refilling condiments.

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Collaborated with bar staff to complete alcoholic beverage orders for guests in all dining areas.

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Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.

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Organized and replenished supplies at food stations to optimize team performance.

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Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.

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Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.

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Checked identification to enforce age regulations for alcoholic beverages.

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Greeted incoming guests and managed accurate seating based on customer desires and server loads.

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● Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.

Supervised restocking of salad bar and buffet for lunch and dinner service.

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Promoted efficiency by removing empty dishes, glassware and silverware to shorten bussing times.

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Kept register accurate through correct billing, payment processing and cash management practices.

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