Jason Alexander Willis

Professional Summary

To secure a position where my knowledge of the job can be used to further develop my skills.

Work History

Rideshare Company Uber/Lyft - Driver Partner

Los Angeles, CA

03/2016 - 03/2020

Maintained productive and cooperative business to business partnership with Uber/Lyft

Achieved and maintained 5-star status based on feedback from customers

Delighted over 2,417 customers with safe, friendly, professional, on-time service

Deftly adapted to situational changes to best meet needs of the customer

Managed difficult customers and addressed their concerns and addressed their concerns or complaints to reach a mutually-satisfactory conclusion

Provided a comfortable and caring environment for customers

Engaged in kind and positive social interaction with customers on a per customer basis

Same day delivery of packages and important paperwork for people and businesses in the community

Delivery of food to clients while supporting local restaurants

Department Of Animal Care And Control - Senior Typist Clerk

Lancaster, CA

03/2016 - 10/2018

Provides general and specific information regarding department services and programs to the public

Includes database searches for stray animals, impounds/lost pets, available animal status and/or outcomes

Balances daily deposits for the Front Office

Maintains and submits routine reports and deposit slips to the Administrative Office

Supervises front office clerical staff involved in customer services, such as cash handling, adoptions, redemption, public complaints, volunteer application, etc

Answers multi line telephones, receives emergency and non-emergency requests for animal care and control services from public, contract city halls, law enforcement, and other agencies, if needed

Takes in owner surrendered and stray animals.

L.A County Probation - Supervising Typist Clerk

Lancaster, CA

09/2014 - 02/2016

Assesses work, instructs and trains employees in the work to be performed and the order in which it is to be completed and explains changes in departmental rules and procedures

Reviews work results for accuracy, adequacy and conformity to instructions or prescribed work methods

Maintains a uniform flow of work by determining priority on requests for information, rush assignments, etc., and shifting personnel to meet emergency conditions

Prepares performance evaluation reports as the immediate supervisor

Arranges work schedules, vacations, and holidays; approves time off requests of subordinates; prepares time reports

Selects employees for particular work assignments and makes recommendations for employment or release of personnel in accordance with varying workloads

Confers with immediate supervisor regarding work methods, assignment of personnel needs, and any unusual issues that may arise

Enforces or assists the immediate supervisor in the enforcement of departmental rules, procedures, policies, and discipline, etc

Consults with professional and technical personnel on matters affecting the clerical work of the unit, and contacts other divisions, departments, outside agencies, and members of the public for additional information when necessary

Oversees the use of office supplies and equipment by subordinates and requisitions additional supplies as needed

Uses other general office equipment as necessary

Participates in the work of subordinates as needed

May maintain records of and make reports on work performed by subordinates

May compose, type, and edit correspondence, reports, memoranda, and other documents.

L.A. County Probation - Group Supervisor

Lancaster, CA

09/2006 - 08/2014

Makes initial security check an periodic rounds of the living unit beginning at 10:00 p.m

And continuing throughout the shift to visually observe each minor assigned to the unit; maintains order, safety and security in the unit and communicates with staff members being relieved to determine the general condition of the unit and any unusual circumstances; takes appropriate action by alerting staff anytime a minor appears to be injured, attempting self-injury, or attempting escape; ensures that injured or ill minors obtain timely medical attention; supervise juveniles on awakening, in dressing, and in preparing for the day; responsible for preventing minors from harming themselves or others; and transports minors to medical care facilities, courts or other locations

Responsible for generating Daily Points and a Merit Ladder System to award minor's behavior.

L.A. County Probation - Intermediate Typist Clerk

Los Angeles, CA

06/2001 - 09/2006

Receiving requests for files via telephone and fax as well as requests, which have been mailed to the facility

Pulling original Juvenile Files from shelves

Making Chrono entries on the Juvenile Caseload Management System (JCMS) indicating the disposition of files

Packaging files in envelopes and/or boxes for transport to area offices

Receiving files that have been returned from area offices to the Juvenile File Facility to be stored and making Chrono entries on JCMS indicating that the files have been received

Pulling files from storage boxes and placing them on newly installed shelving in numerical order

Placing files that exceed 6 years' inactivity in storage boxes for future digital imaging purposes.

Federal Express - Casual Handler

Los Angeles, CA

01/2004 - 12/2004

Working stations and airport locations, loading and unloading the aircraft containers or vehicles; assisting with package coding, checking and sorting packages.

Staple Center (ARAMARK) - Consessions

Los Angeles, CA

10/2003 - 01/2004

Oversaw food preparation and monitored safety protocols.

Inspected equipment and machinery for proper working condition, clean and repair as needed.

Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.

Parks And Recreations (PDQ) - Clerk

Los Angeles, CA

01/2001 - 06/2001

Created an easier to manage filing system

Interfiled maps, graphs, and plans

Data Entry

Kaiser, Act - Mail Room Clerk/ Office Assistant

10/2000 - 01/2001

Arrange and deliver mail to East/West annex buildings

Export and ship packages from hospital Light lifting (up to 75 lb.)

District Attorney - Intermediate Typist Clerk

08/1998 - 10/2000

The establishment unit (Team 180) was responsible for establishing child support orders

There were a total of 19 employees working in the establishment unit

I worked directly with 8 clerical staff, 8 Financial Support Officers and 3 Deputy District Attorneys

My duties were heavy filing typing, mailing out all summons and complaints, receiving and processing incoming legal documents (court orders, subpoenas), handling and controlling legal files until the non-custodial parent was served and controlling files for the contested desk when the non- custodial parent was contesting the child support case, requesting court orders for child support from other counties and states and controlling the legal case for all court orders to arrive

Data entry in the Child Support Access Pre Placement System (ARS)

All order to show case processing and CSI family law modifications, rev

Distribution of all cases returning form court hearing & mail out c/o to parties

All transfer INS ACCO fastening & distribution

Stipulation processing/ tracking/ follow-up and mailing copies of all modified orders to AP/CP

Pulling QAPI cases upon request and assisting with withdrawal of liens processing, updating and mailing insurance packages sub of payee processing.

Remedy Staffing - Customer Service Representative

Los Angeles, CA

12/1995 - 08/1998

Photocopying, stamping, answering phones, filing, typing, faxing, and data entry

Federal Express - Casual Handler

Los Angeles, CA

04/1997 - 10/1997

Working stations and airport locations, loading and unloading the aircraft containers or vehicles; assisting with package coding, checking and sorting packages.

Facts Consolidated - Telemarketing

Los Angeles, CA

02/1996 - 03/1997

Outbound calls to Orange County residents to answer a survey. An average of five out of one hundred people completed the survey each day.

adxgnd@r.postjobfree.com

206-***-****

Palmdale CA

Skills

Filing

Answering Heavy Phones

Heavy Lifting (over 40-50 lb.)

Data Entry (Type 40WPM)

Customer Service

Education

1995

Culver City High School

Culver City, CA

High School Diploma

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