Customer Service At Home

DONALD FINLEN

SALES MANAGER

adxgna@r.postjobfree.com • 434-***-****

LinkedIn • Oxford, NC

PROFILE

Results-driven professional with vast experience in leading operations management as well as exceeding sales quota and business objectives. Adept at developing sales strategies, analyzing market trends and fluctuations, capitalizing growth opportunities, managing sales teams, and maximizing profitability. Equipped with dynamic skill-set and track record of winning customer loyalty due to high-quality service delivery. Poised to be recognized as true asset to the organization due to commitment towards consistent growth.

AREAS OF EXPERTISE

Operational Oversight

Sales Cycle Management

New Business Development

Client Relationship Management

Market Research & Analysis

Lead Generation

Team Leadership

Coaching & Mentoring

Process Optimization

VOLUNTEER EXPERIENCE

Volunteer, Family Counseling & Instruction, Charlottesville Community

Volunteer, Prison Literacy & Counseling Program

PROFESSIONAL EXPERIENCE

Director/Owner, Aug 2015 to Present

Blue Sky Management Consulting, Oxford NC 27565

Deliver Sales as a Service (SaaS) by providing professional guidance on business development and management to clients in Mid-Atlantic region. Responsibilities included devising sales infrastructure, enhancing skills of current sales team, strengthening organizational sales capabilities, facilitating sales mentoring, and spearheading growth of new accounts and territories.

Regal Interactive: Managed sales department for national digital agency, resulting in steady increase of revenue from zero to 1.5M annually.

Hearing at Home: Led business development and market expansion through cold calling, trade shows, and partnership to acquire 50 new accounts.

Uniquely Greek: Established and nurtured partnerships with key stakeholders and customers throughout the mid-Atlantic region, increasing product coverage and sales volume.

Heartland Home Foods: Established central Virginia office location, hired and developed sales team as well as grew sales leads and customer base to ensure positive ROI within six months.

IKOR Transportation: Developed business for start-up company during pandemic by onboarding qualified employees as well as leveraging phone and mail marketing.

President/Owner, Aug 1990 to Jan 2016

Colors on Parade, Charlottesville Va

Expanded Central Virginia territory for Colors on Parade, nationwide auto body franchise, by implementing focused business development strategies, cultivating relationships with clients, conducting sales training, and prioritizing top-tier customer service to significantly enhance overall business performance. Received recognition and several accolades from Corporate for exceptional sales performance and territory development.

Achieved 500% growth in key accounts in initial five years.

Led development of account team of twelve from initial two, resulting in remarkable increase in average monthly revenue from $10K to $100K.

Recruited and trained successful sales staff responsible for securing multi-million-dollar club awards.

Pioneered launch of groundbreaking retail location to grow audience reach from B2B (auto dealers and fleet operations) to B2C.

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