Service Representative Rep

Tamika Mosby

***** **. ******* ****, **. Ann, MO 63074

314-***-**** (cell) **********@*****.***

Career Objective: Customer service representative with 10 plus years of experience. Familiar with major customer service software, conflict resolution, and possess a positive attitude. Career object to utilize my professional skills, strength and attributes to effectively occupy a position within a potential company to professional grow. PROFESSIONAL QUALITIES AND STRENGTHS

Professional Customer Service Strategic Thinking

Team Leader Multitask

Management Responsibilities Conflict Resolution

Accounts Receivable/Customer Payments Microsoft skills

Interpersonal skills

PROFESSIONAL EXPERIENCES

Dollar Car Rental

Sales Associate June, 2021 - Current

Function as team leader for day-to-day operations of rental car business, greeting customers and assisting members with their rental transactions. Provide general technical support for operations when the system is not operating correctly. Soft shut down.

Cigna Health Care

Customer Service Rep March 2019-May 2021

Help customers and healthcare providers with payments and claims related to medical and dental procedures; Critical problem solving with customers about common questions or concerns regarding their acct or any problems that they may have while in a clinic or hospital; Work from home; HIPAA training HERTZ Car Rental

Assistant Branch Manager (Clayton, MO) February 2018 – February 2019 Gold Customer Service Representative (Airport) September 2011 – February 2018 Function as team leader for day-to-day operations of rental car business, general technical support of the operations system, greeting customers and assisting gold package members with their rental transactions, market additional service additions for rental agreements. Assist the Branch Manager in the end of day report. EDUCATION

Aug. 2018- May 2020 St. Louis Community College; High School Diploma 2005