BHAWNA SHARMA

Mobile: +91-798*******

E-Mail: adxgmp@r.postjobfree.com

BASIC INFORMATION

I am a professional Customer Service Representative with approximately 3 years experience in handling

domestic clients. Working for a challenging opportunity where I can be the key team member, making

meaningful contribution in the growth and success of organization by delivering results using my skills.

CUSTOMER SERVICE

As someone who can identify the need of customers for effective solutions, I'm committed to high-quality

service that ensures a positive experience.

EDUCATION

• B. A From Delhi University

• 12th Passed From CBSE Board Delhi

• 10th Passed From CBSE Board Delhi

PROFESSIONAL EXPERIENCE

6 Months Experience in Regalo kitchen as a customer care service.

• Handle complaints, provide appropriate solutions for customers, and follow up to resolve any issues

their customers experience.

1 Year Experience in Digisoft Service as Customer Care Executive

• Oversee the sales process to attract new clients.

• Maintain fruitful relationships with clients and address their needs effectively.

1 Year Experience in Hexefin consultancy Pvt. Ltd as a Loan- Coordinator (Sales Department).

• Conducting customer satisfaction surveys to understand what areas of th e company' s services need

improvements.

• Dealing with customer issues and churning out an easy-to-follow solution.

1 Year Experience in Kandarp Management Services Pvt. Ltd. as Customer Relation Executive

• Motivated and improved the customer service department and team members to propel them towards

set goals.

• Tele- Verification for LIC Housing Finance.

• KYC process for Bajaj Finance.

8 Months Experience in SS Low Academy, Mukherjee Nagar as a Receptionist

• Developed, organized, and tracked key performance metrics and company profiles for all employees for

better corporate productivity and monitoring.

STRENGTH

• Ability to work efficiently in a team to achieve the goal.

• Responsible and Hard Work, Smart Work & Quick Learner.

• Honest, Trustworthily and Helping Attitude.

PERSONALITY HIGHLIGHTS

• Cheerful disposition

• Neat and well- organized

• Motivated by problem solving

• Independent worker

• Works well with deadlines

• Collaborative and efficient

CONTACT DETAILS

Gender : Female

Marital Status : Unmarried

Languages Known : English And Hindi

Permanent Address : H.No.2877, Gali No. 1, Bihari Colony, Shahdara, East Delhi- 110032

Declaration

I hereby declare that all the information furnished above is true to the best of my knowledge and belief

Bhawna Sharma

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