adxgmj@r.postjobfree.com

www.linkedin.com/in/hayley-

capitano

C O N T A C T W O R K E X P E R E I N C E

C O R E S K I L L S

E D U C A T I O N

Customer Service Oriented

Leadership Skills

Quick Learner

Multitasker

Communication Skills

Goal Setting and Forecasting

Time Management

Collaborative Team Player

Bachelor of Science in Human &

Health Sciences

Florida State University

2019-2023

Major: Human Development

Minor: Psychology

Graduated with a GPA of 3.6

Member, Zeta Tau Alpha

Sorority

Member, FSU Sales Club

Member, FSU Pre-PT & OT

Club

Corporate Coordinator of Finance Internship

H A Y L E Y C A P I T A N O

904-***-****

Saint Augustine, Florida

C E R T I F I C A T I O N S

Kolby Wood Medical Sales

Certification Course -

Completed February 2023

Kolby Wood Complete Sales

Program Course - Completed

April 2023

Microsoft Word, Excel,

Outlook

MCCI, Tallahassee, FL

January - May 2023

Worked closely with the finance department of a business process automation company; completed tasks such as gathering data & analysis, project budgeting, and customer service & relations. Attended and participated in meetings, workshops, events, and exhibitions. Utilized online platforms such as Laserfiche, Microsoft, Excel, PowerPoint, and Outlook daily. JustFOIA, Tallahassee, FL

August - December 2022

Worked alongside sales manager of a records request software company; performed tasks such as generating sales leads, exceeding sales goals, preparing expense reports, and promoting customer loyalty and satisfaction.

Utilized customer engagement and product knowledge to upsell products and generate new sales leads.

Attended and participated in meetings, workshops, events, and exhibitions. Sales Representative

Beaches at Villano, Saint Augustine, FL

Server May 2021- August 2022 (Seasonal)

Took customers’ orders and ensured superior customer satisfaction. Successfully resolved customer conflict and problems when customers were dissatisfied. Assisted colleagues during rush periods to foster teamwork and high-quality work experience to provide exceptional service and customer satisfaction.

Palencia Clubhouse Amenity Center, Saint Augustine, FL June 2017 - December 2019

L E A D E R S H I P E X P E R E I N C E

Front of House Staff

Energetic and friendly receptionist with experience providing administrative support and customer service to clients and internal staff.

Completed tasks such as checking people in and out at the front desk, ensuring gym and pool areas were clean and organized; watching children when their parents worked out, and helping to set up and run neighborhood events.

Assisted customers with questions or issues and escalated problems as needed. Zeta Tau Alpha Fraternity, Tallahassee, FL

Homecoming Head Director June 2022 - May 2023

Led the women of my chapter in high involvement of participation throughout daily events and parades during Homecoming Week.

Coordinated plans with the University, executive council, art department, and finance department, and other Greek life organizations.

Designed a banner, t-shirt logo, and parade float on campus. Evaluated existing plans and processes to identify opportunities for improvement each year. S H A D O W I N G E X P E R E I N C E

Orthopedic Associates Physical Therapy, Saint Augustine, FL Shadow Experience May - August 2021

Shadowed over a physical therapist; attended all appointments and learned the behind- the- scenes of the position.

Learned patient care and the importance of emotional well-being as well as physical comfort. Assisted therapist in helping patients by documenting injuries and treatments; completed patient charts and executed follow-up care orders.

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