Cherie Laster

**** ****** **. *** *****, NV ***42 702-***-**** adxgm8@r.postjobfree.com

Professional Summary

Driven Patient Care Coordinator adept at scheduling appropriate medical appointment in the correct time slot. Motivated and knowledgeable of verifying patients eligibility of benefits. Knowledge of insurance procedures for authorizations and referrals.

Skills

Registration and Scheduling

Patient Needs Assessment and Referral

Explaining Policy and Procedures

Microsoft Office

Patient Confidentiality and Data Security

Helpful and Service-Oriented

Verbal and Written Communication

Documenting and Recording Information

Work History

Front Desk Coordinator/Patient Care Coordinator, 06/2021 to Current

West Dermatology – Las Vegas, NV

Reviewed each step of patient care and made proactive adjustments to avert issues.

Encouraged patients to schedule appointments for medical and cosmetic procedures.

Maintained confidentiality of patient data and condition to safeguard health information.

Upheld confidentiality requirements and regulatory compliance guidelines.

Sent and handled electronic requests for new medications and medication refills.

Verified patient eligibility of benefits.

Greeted guests at front desk and engaged in pleasant conversations while managing check in process.

Guest Service Agent/PBX Hotel Operator, 11/2006 to 06/2021

Bally's hotel & Casino – Las Vegas, Nevada

Trained and mentored new PBX operations employees.

Directed incoming calls to internal personnel and departments, routing to best-qualified department.

Operated switchboard and routed incoming calls to appropriate departments.

Attended safety training meetings to learn procedures for handling medical and fire emergency calls.

Responded to customer inquiries with patience and positivity to establish an excellent first impression.

Provided relay service for hearing-impaired users.

Maintained up-to-date knowledge of emergency call procedures.

Answered calls on 2nd ring and engaged customers with a friendly, professional demeanor.

Education

No Degree: Applied Behavioral Science

University of Arizona Global Campus - San Diego, CA

Relevant Coursework Completed:

PHI 103 Informal Logic/Critical Thinking-B+

PHI 208 Ethics & Moral Reasoning/Ethical Reasoning-A

GEN 103 Information Literacy-A

MAT 232 Statistical Literacy/Quantitative Reasoning-B

ABS 200 Introduction to Applied Behavioral Science-A

SOC 203 Social Problems-A

PSY 202 Adult Development & Life Assessment-A

No Degree: Medical Administrative/Clerical, 05/1996

Riverside Community College - Riverside, CA

Received Certificate of Achievement

No Degree: Medical Assistant Front Office, 06/1989

Regional Occupational Program - Riverside, CA

Received Certificate of Achievement in the Medical Front office

High School Diploma: 06/1987

John W. North High School - Riverside, CA

Additional Information

Accuracy in setting appointments using NextGen, Phreesia and using Electronic Med Mod to refill patients’ prescriptions. Knowledgeable of setting up physicians scheduling templates.

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