Latonia Thomas

Professional Summary

Creative Business Owner with exceptional background spent in Customer Service. Proven leader with engaging demeanor and success working in most demanding environments. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Work History

Treasure Box - Business Owner/Operator

Albany, GA

04/2019 - Current

Oversaw upkeep of entire facility and notified maintenance for service repairs.

Maximized efficiency through time management and staff supervision to boost productivity.

Greeted spa guests warmly to create positive first impression of establishment.

Led spa tours for new members to familiarize guests with services provided.

Maintained client treatment records and designed long-term care programs for return customers.

Booked appointments, answered phones, greeted clients, handled payments and created client service tickets.

Educated patients on treatment options.

Informed guests of appropriate products available to increase retail sales.

Phoebe Putney Memorial Hospital - Analyst Medical Records

Albany, GA

10/2017 - 01/2019

Interviewed the mothers and gather information to add into the database about the birth.

Processed medical records requests from outside providers according to facility, state and federal law.

Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.

Processed patient admission and discharge documentation.

Supported smooth admission and discharge processes by handling associated documents.

Sumter Finance - Loan Officer Assistant

Americus, GA

09/2015 - 01/2017

Worked with Loan Officer to create application profile in system and review key information at various stages within process.

Monitored key dates to obtain information by deadlines.

Assembled important paperwork and disclosures for borrower.

Supported loan processing by compiling applicant documentation such as credit reports, employment verifications and financial history paperwork.

Conferred with applicants and creditors to obtain information and resolve paperwork discrepancies.

Documented borrower's information in loan processing system and resolved any discrepancies.

Set up files using loan officer checklist and submitted on-time for processing.

Reviewed and validated details of loan applications and closing documentation.

Western Finance - Asistant Manager

Americus, GA

10/2012 - 01/2015

Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.

Monitored security to protect employees, customers and property.

Reviewed sales and gross profit report to assess company efficiency.

Increased employee performance and job satisfaction to strengthen retention and engagement.

Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.

Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.

Originated, reviewed, processed, closed and administered customer loan proposals.

Reviewed and edited loan agreements to enhance clarity and monitor compliance with requirements.

Examined customer loan applications for loan approvals and denials.

Submitted loan applications to underwriter for verification and recommendations.

Assisted senior-level credit officers with complex loan applications.

Farmers Furniture - Furniture Sales Associate

Americus, GA

05/2012 - 10/2012

Researched furniture materials and suggested pieces to clients based on budget and want.

Communicated with clients to find and design layout best suited for client needs and location.

Used blueprints to best design furniture layouts for homes and apartments, presenting these layouts to clients for review and approval.

Consulted on design of model homes for furniture placement based on layout and lighting.

Maintained detailed files on past transactions and designs for budget and future reference.

Updated customers on scheduled deliveries of furniture to homes.

Followed up with clients after installation and delivery to gauge customer satisfaction.

Covington Credit - Loan Officer Assistant

Americus, GA

03/2010 - 05/2012

Used skip tracing resources to locate debtors and updated information in company system.

Reviewed collection reports to determine status of collections and amounts of outstanding balances.

Counseled debtors on payment options and arranged installment agreements.

Monitored accounts for compliance with established payment plans and flagged non-compliances.

Processed payments and contracts on accounts.

Handled 100 outbound and inbound calls daily with goal of collecting owed debt.

Negotiated to collect balance in full.

Processed payments and applied to customer balances.

Sumter County Board Of Education - Substitute Teacher

Americus, GA

08/2009 - 05/2011

Kept students on-task with proactive behavior modification and positive reinforcement strategies.

Followed classroom plans left by class teacher to continue student education and reinforce core concepts.

Upheld classroom routines to support student environments and maintain consistent schedules.

Took over class for regular classroom teacher, managing assignments, student needs and recordkeeping.

Administered and graded tests and quizzes and reported performance to primary teacher.

Leveraged classroom discussion strategies to engage students, promote topics and boost learning opportunities.

P&C Income Taxes - Customer Service Rep

Americus, GA

11/2008 - 03/2009

Provided primary customer support to internal and external customers.

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Answered product and service questions, suggesting other offerings to attract potential customers.

Answered customer telephone calls promptly to avoid on-hold wait times.

Recorded account information to open new customer accounts.

Updated account information to maintain customer records.

adxgm5@r.postjobfree.com

229-***-****

Leesburg, Ga 31763

Skills

Product Branding

Operations management

Budgeting

Business Development

Verbal and written communication

Client Service

Business planning

Consulting

Profit and Loss

Relationship building

Business launch

Marketing

Sales expertise

Inbound and Outbound Calling

Professional telephone demeanor

Strategic sales knowledge

Money handling abilities

Multi-line phone talent

CRM

Administrative support

Service standard compliance

Recordkeeping strengths

Order Fulfillment

Report preparation

Complaint resolution

Collections

Closing Processes

Customer Accounts Management

Payment Collection

Billing Inquiries

Customer service support

Education

2016

Grantham University

Lenexa, KS

Associate of Arts: Medical Coding And Billing

2007

Americus Sumter High School

Americus, GA

High School Diploma

.

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