Patricia Harvester

Assistant Office Manager Unident Group

Plympton, MA 02367

adxglq@r.postjobfree.com

+1-774-***-****

• Dependable.

• Hard worker

• Confident

• Pleasant and patient.

• Team player

Authorized to work in the US for any employer

Work Experience

Front Desk Receptionist

Unident Group - Weymouth, MA

October 2022 to May 2023

Check and check out patients. Collecting copay. Advise copay and payment responsibility. Verify insurances. Confirm and schedule appointments. Text and called patient when lab cases come in. Update patient information in the software. Electronically batching and sending claims and attaching X-rays with narratives and perio charting as needed. Posting payments to patients accounts. Answering and returning calls.

Dental Receptionist

Dr Montillo - Braintree, MA

August 2021 to October 2022

Office receptionist. Office has 4 hygienist and 2 Dentist. Schedule appointments. Submit pre -treats. Answer phones. Check patient in and out. Collect past due amount and copay. Verify patient information. Many office duties. Uses Eagle Soft.

Patient Treatment Coordinator

Dr. Dental - Plymouth, MA

December 2021 to September 2022

Verify dental insurance. Assist patient with what their treatment plans are and what their Insurance covers. Inform them about Care Credit. Inquiry why claims were not paid. Send in pre-authorization for procedures. Call patient to let them know insurance approve or denied. Schedule appointments for the authorization that have been approved. Considered myself an expert with Mass Health Dental benefits and patients eligibility. Assist with checking patient in and out for appointment. Checking in cases for dentures and crowns. Calling patient to set up appointments for these cases. Scanning routing slips and other documents in patient documents. Training new employee both front desk and managers to verify insurances and how to schedule appointments. Help out where needed. Firm believer in taking part in being a team player.

Dental Receptionist/Office Manager

Meridian Dental - South Weymouth, MA

May 2018 to June 2021

Greet and check-in patients, verify insurance coverage, calculate co-payments, schedule recall appointments for treatment, professionally answer and manage a multi-line phone system, check patient in and out and collect co-payments submit and verify insurance claims electronically, insure the cleanliness of the front reception area and stock complimentary coffee. Clean floors and counters in operatory. Keep bathrooms clean. Confirm patients appointments and research unpaid insurance claims and submit necessary information for payment (I.e. x-rays, doctor narratives etc) Proficient in office equipment(fax machine copier, and shredder,) excellent computer skills and use of all computer systems, communicate with doctor about emergency patient, credentialing doctor with all insurance companies, and assure anxious nervous patient in the waiting area for treatment. Coordinate scheduling with Dental Assistant and Hygienist also assist hygienist with peri charting. Experienced with Open Dental Software. Open and close Building. Download software programs with IT persons. Take patient temperature and covid screening. Wipe down front office with sanitizer. Abide by covid 19 CDC guidelines. Dental Information Center Representative

Blue Cross Blue Shield MA - Hingham, MA

June 2012 to February 2018

• Provided an outstanding level of service to both external and internal customers via incoming calls. Provide first call resolution.

• Investigate, resolve and provide ongoing feedback to all provider inquiries through research worksheets and correspondence.

• Provided ideas/suggestions for continuous improvement programs that compliment current job responsibilities.

• Provided support to co-workers when requested per protocol.

• Peer to peer job shadowing and live call coaching.

• Ensured continuous provider and customer satisfaction by educating providers on BCBSMA dental and medical products, guidelines, claims and by thoroughly reviewing dental and medical polices.

• Proficient in Microsoft Office, Word, Excel, Access and PowerPoint.

• Keying data entry for dental and medical claims.

• Answered over 60 Calls a day.

• Relate well to the customer, think and exercise sound judgment.

• Work with moderate supervision/guidance

• Work well with others and work well alone.

Customer Service, Sales, Secretary and Lead Representative NFPA - Quincy, MA

1988 to 2008

• Responsible for the supervision of fourteen employees within the department.

• Assisted in the training of new and existing customer service representatives.

• Mentored employees to ensure customers were satisfied with the service provided.

• Responsible for completing Job Performance Reviews in a timely manner.

• Successfully handled sensitive calls received into the department.

• Entered products into database to be shipped to clients.

• Liaison between Customer Service Representatives and Management.

• Responded to Web E Mail on a daily basis.

• Answered phones and directed them to the appropriate department.

• Cross-trained in the Customer Service and Sales Departments.

• Recorded employee time sheets and maintained filing system to ensure accuracy.

• Assisted employees and management with other administrative duties.

• Answered over 100 incoming calls per day.

• Responsible for tracking orders.

• Processed invoices, requested copies and faxed or emailed to customers.

• Assisted customers in placing orders over the Internet.

• Educated customers in using NFPA software programs.

• Supplied customers with information about our product. EDUCATION:

• Customer Service Seminars including the LAMA Technique

• Certification to Windows 98, Microsoft Word, Excel

• Keep it simple, plain language seminars

Education

High school or equivalent

Monsenior Ryan - Dorchester, MA

June 1975 to October 1975

High school or equivalent

Skills

• Customer Care (10+ years)

• CSR

• Customer Support

• Reception

• English

• Scheduling (5 years)

• Receptionist (5 years)

• Billing

• CPR (2 years)

• Filing

• Insurance Verification (5 years)

• Office Management (3 years)

• Dental Receptionist

• HIPAA

• Customer service

• Microsoft Excel (10+ years)

• Microsoft Word (10+ years)

• Microsoft Office (10+ years)

• Leadership (5 years)

• Management (10+ years)

• Medical Office Experience

• Medical Billing

• Typing (10+ years)

• Eaglesoft (3 years)

• Dentrix (3 years)

• Office Administration (3 years)

• Medical Scheduling

• Front Desk (5 years)

• Phone Etiquette

• Data Entry

Certifications and Licenses

CPR

October 2020 to October 2022

Assessments

Customer Service Skills — Highly Proficient

January 2019

Measures a candidate's skill in evaluating approaches to customer service & satisfaction. Full results: Highly Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Contact this candidate