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Hr Generalist Customer Service

Location:
Dallas, TX
Salary:
120,000
Posted:
June 01, 2023

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Resume:

MELISSA MACHEMEHL

214-***-**** adxglp@r.postjobfree.com

Linkedin.com/in/melissamachemehl

HR Business Partner for Excellence

Strategic and innovative Executive who translates business vision into initiatives that improve performance, profitability, growth, and employee engagement. Empowering leader who supports the organization and top executives with a unique perspective and appreciation that human capital is every organization’s greatest asset. Genuine influencer who thrives on tough challenges and translates visions and strategies into actionable, value-added goals. Signature Qualifications

Disciplined and flexible problem-solving approach that balances business goals with employee needs. PROFESSIONAL EXPERIENCE

TruDataRx, Inc. White River Junction, VT $3.5M for-profit startup Jun 2021 – Present Director of Operations & Human Resources

Partner with CEO to lead remote and in-office fast growing staff in individual and organizational decisions and drive an outward mindset culture of curiosity and problem solving. Manage $2.8M budgets.

§ Direct and manage company business operations including finance, technology, human resources, legal compliance, and insurance procurement.

§ Manage employees working around the US, in a mostly remote environment, through the implementation of systems and automation of processes.

§ Lead recruiting efforts in obtaining and retaining quality employees. Tripled employee count in the last year and currently yielding an 85% retention rate.

§ Develop and streamline processes for onboarding and offboarding employees, managing individual state requirements.

§ Coach, mentor, and equip managers to lead well in the organization. Northwest Bible Church Dallas, TX $7.6M non-profit organization Jan 2011 – Apr 2021 Director of Human Resources and Shared Services

Partnered with senior executives to develop new initiatives, fostered employee engagement, and mobilized talent. Managed $5M budgets.

§ Provided strategic development to employees providing all levels of HR Generalist support and guidance to 130+ employees.

§ Directed all recruitment and hiring campaigns, yielding an 85% retention rate.

§ Directed all levels of compensation and developing incentive compensation plan.

§ Provided oversight of budget, cost allocation, and plan administration for all levels of corporate liability coverage, securing a 6% reduction in liability insurance costs last year.

§ Developed and led strategic model for staff labor efficiency, compensation, and performance metrics relating to labor utilization and productivity.

§ Developed strategic training to improve job development and launched implementation of training initiatives, which resulted in stronger employee engagement and retention.

§ Managed Information Technology department and led implementation of Microsoft365 and virtual servers preparing staff for working remotely.

§ Oversaw communications team, leading marketing, social media, and communication strategies. Implemented a new website and exterior signage plan, increasing visibility by 50%.

§ Oversaw facilities team, lead facilities management, and future facilities strategic planning. Project Management

Employee Relations & Diversity

Talent Acquisition

Staff Coaching & Mentoring

Organizational Development

Employee Performance Improvement

Leadership Development

HR Policy, Process & Systems Design

Change Management

Workforce Planning & Development

Organization-Wide Consensus Building

Marketing & Communication

§ Oversaw events and hospitality team, ensuring quality customer service and hospitality.

§ Oversaw database and office team ensuring efficiency in database management and reporting. Prestonwood Baptist Church Plano, TX $25M non-profit organization Jan 2005 – Jan 2011 Human Resources Coordinator – Partnered with HR Director and Business Administrator to manage payroll and compensation, self-insured benefits administration, and talent acquisition for 800+ employees at multiple locations.

§ Managed a broad range of HR functions including recruitment and retention, benefits and retirement plan administration, payroll implementation and administration, employee relations, policies and procedure development, wellness program, and background checks.

§ Implemented multiple ADP platforms and upgrades, reducing payroll processing and timecard management by 50%.

§ Implemented transition to Paychex HRIS negotiating 30% reduction in payroll fees.

§ Led in developing the performance objectives for the organization to ensure strategic plans were aligned with organizational objectives.

§ Maintained employee handbook and oversaw compliance.

§ Managed recruiting and oversaw hiring and retention of over twenty departments.

§ Managed and oversaw all payroll operations and provided budget analysis. EDUCATION & PROFESSIONAL CREDENTIALS

Business Administration – Midwestern State University Senior Professional in Human Resources (SPHR)

SYSTEMS AND SOFTWARE SKILLS

HR: Clear Investigative Advantage, ServiceU, SuccessFactors Testing: Kenexa Testing, Total Testing, Resource Associates, Enneagram, Insights Profile, StrengthsFinder Payroll: ADP Workforce now, Paychex, Paycom, Sure Payroll Accounting/Database: ACS, Fellowship One, Shelby Systems Computer: Microsoft 365, Apple/Mac Systems, Google Suite PROFESSIONAL HR AFFILIATIONS

Member – Society of Human Resources Management (SHRM) Member – Dallas HR

Member – Dallas Center for Nonprofit Management (CNM) Affiliate – American Society for Health Care Human Resources Administration (ASHHRA) Affiliate – River Valley HR Association

Melissa Machemehl



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