ANGIE GONZALEZ

*** ********** *** · VAUGHAN ON, L4H4S1 · 647-***-****

· adxgl0@r.postjobfree.com ·

Motivated independent worker with high energy and great communication skills. Reliable and friendly. Focused on highest level of customer service while exceeding sales goals. Detail-oriented and tactful retail professional with experience in building and motivating sales team to increase overall performance of store.

EXPERIENCE

2017 - PRESENT

ASSISTANT MANAGER

URBAN PLANET, VAUGHAN, ON

Reorganized sales floor to meet company demands.

Trusted with handling large cash registers, floats, and deposits.

Addressed customer inquiries and resolved complaints.

Organize and facilitate overnight merchandise deliveries to successfully finish in the given time with a high productivity level.

Set up floor plans for merchandise while strategically choosing items that will succeed. Setting up organization methods to maximize productivity in the stockroom and floor flow.

Finding cash discrepancies and making solutions to improve ways to avoid in the future. 2011 - 2016

SUPERVISOR

VICTORIA’S SECRET, ONTARIO, CA

Responsible for carrying out both opening and closing procedures, in charge of daily segments and employees, achieved daily segment plans when on the sales floor as the CSL, received and processed shipment, responsible for store brand guides.

Supervised and trained new staff, responsible for developing staff schedules, effectively resolved customer complains.

Implement policies regarding lost prevention, security, and safety.

Maintained overall cleanliness of store. Handled customer transactions on POS register system, deposited cash to bank.

Particularly effective in placing merchandise orders. Cashwrap Lead

Accountable for the customer service team members at the Cashwrap, held top VS credit card sales weekly, performed daily opening, and closing procedures with registers, kept area clean, organized and restocked at all times, managed long lines during black Friday and seasonal peak while delivering excellent customer service.

Handled cash, credit card payments and returns.

2015 - 2016

RECEPTIONIST ADMINISTRATIVE ASSISTANT

DEZA INSURANCE, ONTARIO, CA

Provided service to customers in person and through the phone

Accurately entered the customers data on the company’s records

General office duties such as filing client’s documents

Scheduled meetings and responded to emails

Computer tasks in Word, Excel, Internet, and E-mail 201 1 - 2015

PAWN BROKER

VALUE PAWN, ORLANDO, FL

Established essential rapport with customers to promote future account sales and negotiated appropriate sales and loans prices.

Displayed impeccable appraisal skill to research and determine approximate value of customer goods, pawn loans, and purchase approvals.

Consistently completed jewelry inventory.

Matched weight, color, and karat to each item in the store.

Effectively executed the sales process and lending practice.

Answered phone calls from customers with questions.

Handled large amounts of money and jewelry.

EDUCATION

JUNE 2007

HIGH SCHOOL DIPLOMA, SAINT JAMES ACADEMY, PORT ST LUCIE, FL SKILLS

• Spanish

• English

• Self-motivated

• Detail oriented

• Problem solving

• Google suite

• Excellent interpersonal/ communication skills

• Able to work independently and in a team

environment

• Quick learner

• Team leadership

• Customer service

• Store operations

• Staff development

2

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