Columbus, OH ***** 220-***-**** adxgkc@r.postjobfree.com

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EDA MARTINEZ

PROFESSIONAL SUMMARY

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

SKILLS

Credit and collections

Documentation and control

Teamwork and Collaboration

Policy and procedure modification

Appointment Scheduling

Insurance Knowledge

Appointment Setting

Billing Inquiries

Directing Callers

Interpreting Physician Orders

WORK HISTORY

RECEPTIONIST COORDINATOR 01/2022 to 04/2023

Kellie's Auto Sales, Columbus

Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.

Resolved issues through active listening and open-ended questioning, escalating major problems to manager.

Monitored front areas so that questions could be promptly addressed.

LOAN PROCESSOR 12/2018 to 03/2020

Loan Max Title, Columbus, OH

Handled any conditions sent from underwriting departments.

Provided quick turnaround times to maintain fast-past schedule.

Prepared documents for underwriting by verifying client income, credit reports, and other information.

Coordinated closing process with attorneys, title companies, and government clerks.

CUSTOMER SERVICE REPRESENTATIVE 03/2017 to 12/2018

PNC Bank, Columbus, OH

Responded to customer requests for products, services, and company information.

Updated account information to maintain customer records.

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Offered advice and assistance to customers, paying attention to special needs or wants.

Answered customer telephone calls promptly to avoid on-hold wait times.

EDUCATION

State University At Morrisville, Morrisville

05/2006

CERTIFICATIONS

California Claims Handling

LANGUAGES

Spanish

Native or Bilingual

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