Kellie M Payne

Modesto, CA ***** 209-***-****

adxgjq@r.postjobfree.com

PROFESSIONAL

SUMMARY

Proven track record of maintaining efficient office operations. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.

Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Experienced Patient Advocate adept at conflict resolution, time management and relationship building.

SKILLS

• Patient Liaison Skills

• Quality Assurance

• Patient Information Management

• Reviewing Patient Information

• Patient Correspondence

• Legal Compliance

• Inbound Phone Calls

• Verbal and Written Communication

• Patient Registration

• Computerized Maintenance

Management Systems

• Patient Issue Resolution

• Medicare Knowledge

• Patient Rights

WORK HISTORY

RECEPTIONIST, CHART CLERK, RECOVERY ROOM CLERK, PATIENT LIAISON 11/2004 to 02/2018

Sutter Memorial Hospital Modesto, CA

• Confirmed appointments, communicated with clients, and updated client records.

• Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.

• Managed calendars and scheduled appointments to maintain smooth flow of operations.

• Maintained visitor log for entering and leaving facility for security purposes.

• Provided meeting support by taking minutes and dictations.

• Responded to inquiries from callers seeking information.

• Answered phone promptly and directed incoming calls to correct offices.

• Kept the reception area clean and neat to give visitors positive first impression.

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.

• Maintained confidentiality of information regarding clients and company. SECRETARY/ACCOUNTS RECEIVABLE 08/2002 to 09/2003

Universal Forest Products Modesto, CA

• Established administrative work procedures to track staff's daily tasks.

• Running errands for parts.

• Assisted engineers with previous truss designs.

• Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.

• Assisted coworkers and staff members with special tasks on daily basis.

• Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.

• Verified processing information and deposited received funds into organizational account.

BILLING & CODING SPECIALIST 01/2000 to 09/2001

Med American Billing Services Modesto, CA

• Workman's Compensation billing for a dedicated hospital. Executed billing tasks and recorded information in company databases. Worked effectively with medical payers such as Medicare, Medicaid, commercial insurances to obtain timely and accurate payments.

• Maintained strict confidentiality laws (HIPAA). Kept all patient information secure and confidential.

• Determined proper codes for medical records and patient services.

• Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.

• Worked with multiple departments to check proper billing information. LABORATORY/EMERGENCY ROOM CLERK

Doctor's Medical Center

• Customer service, accepted patient orders, entered orders and charges into computer Answered multi-phone lines in both departments Assisted staff nurses and physicians with a variety of duties to continue patient flow EDUCATION

Modesto Junior College, Modesto, CA

Bachelor of Arts Business Administration And Management 02/2023 University of Phoenix, Tempe, AZ

• Dean's List (2022)

• 3.28 GPA

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REFERENCES AVAILABLE UPON REQUEST

*THERE IS A LAPSE IN MY EMPLOYMENT FROM 02/2018 TO PRESENT CAUSED BY HEALTH ISSUES EXACERBATED BY BEING LAID OFF AFTER SERVING THE HOSPITAL FOR ALMOST FIFTEEN YEARS.

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