ADEBOYE VICTOR OLUBORI

**, *** *** *** ********* Adegbayi, Alakia Area, Ibadan, Oyo State.

E-mail: adxgii@r.postjobfree.com

Tel: 080********, 070********

PROFESSIONAL SUMMARY

Goal-oriented customer care representative dedicated to high levels of customer satisfaction and meeting aggressive business goals. Result oriented leader and proactive with specialized knowledge in transportation and logistics. Accomplished and energetic with a solid history of achievement in customer service. Motivated leader with strong organization and prioritization abilities. Areas of expertise include leadership, communication, transportation and logistics.

SKILLS

Data Analysis

Customer and Personal Service

Time Management

Service Oriented

Coordination

Judgment and Decision Making

Social perceptiveness

Personnel and Human Resources

Communication skill

Quality Control Analysis

Telecommunications

Critical Thinking

Writing skill

Active Listening

Speaking

Computer and Electronics

Administration and Management

Critical Thinking

Monitoring

Active Learning

Management of Personnel Resources

Communications and media

Persuasion

Team player

EXPERIENCE

Direct Sales Agent 2020-till date

Resource Intermediaries Ltd/ Union Bank of Nigeria

Sourcing for potential clients/customers.

Monitor all customer queries and ensure timely response to all issues.

Document and maintain all records of sales activities and provide updates as per requirement.

Achieving the assigned target in terms of revenue.

Manage the sales of the bank’s products in a professional manner.

Create awareness for the bank’s products.

Administer and ensure compliance with all sale objectives.

Perform all duties assigned by supervisor.

Implant/Fleet Supervisor 2018-2019

Aquila Leasing and Logistics- Victoria Island, Lagos

Responsible for selecting and maintaining 43 sinotrucks in order to keep deliveries and distributions on schedule and within established budgets.

Processed deliverymen trip allowances on daily basis.

Ensured that all deliverymen understand and procure the licenses and permits they needed to legally carry loads to customer destinations.

Prepared and sent report to head office on daily, weekly and monthly bases

Responsible for operational activities of Aquila sinotrucks at coca cola plant under my supervision, ensuring the daily good management of the location

Tracked down deliverymen movement on daily bases using tracking software.

Customer Care Representative 2015-2018

ISON BPO MTN Process- Ibadan, Oyo

Kept records of customer interactions or transactions, recorded details of inquiries, complaints, or comments, as well as actions taken.

Checked to ensure that appropriate changes were made to resolve customers’ problems

Referred unsolved customer grievances to designated departments for further investigation.

Recommended improvements in products, packaging, service, or billing methods and procedures to prevent future problems.

EDUCATION

Postgraduate Diploma: Agricultural Extension and Rural development 2017

University of Ibadan: Ibadan, Oyo

Bachelor of Science: Geography

University of Ilorin- Ilorin, Kwara 2014

REFEREES

Mr. Lawal Olufemi

Principal Executive Officer

University of Ibadan

Ibadan.

080********.

Mr. Olaide Gabar

Relationship Manager

Aquila Leasing

Lagos.

080********

Mr. Bolaji Idowu

Customer Support Officer

MTN Nigeria

Lagos.

080********

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