Nakia M. Brown

**** ****** ****** ******, *** York 11003 • 347-***-**** • adxgig@r.postjobfree.com

Executive Summary

A well-rounded experienced professional with the ability to maximize allocated resources that produce optimal results of operation. Furthermore, I am ready to leverage over 22 years of internal and external client-facing customer service experience, analytical skills, and accounting expertise in the healthcare and financial industries. While being able to effectively collaborate amongst all staff levels to ensure strategic, financial, and cultural goals are achieved. Work Experience

Visiting Eyecare Service Office Manager/Assistant Administrator 2020 - 2022

● Develops, implements, and facilitate operating procedures and staff responsibilities on a day-to-day basis.

● Mange and coordinates with support staff that all company insurance and doctor’s professional certifications were up to date, compliance and insurance certification for all contracted Nursing Homes, Assisted Living and Group Home facilities, account payable and account receivables, insurance verified for all patients

● First point of contact for all medical staff and senior management

● Maintain, establish, and enhance relationships with contracts to generate business and enhance facilities operations.

● Ensure patients are served well through the assignment of paraprofessional caregivers.

● Oversee and supervise day to day operations to ensure office space management is at an optimal

● Supervise office personnel to ensure productivity and compliance along with staff development.

● Maintain personnel files in accordance with regulatory agencies such as DOH and JCAHO.

● Orchestrates onboarding, offboarding, and readjusting current staff levels to ensure adequate paraprofessional field employee coverage and compliance.

River Spring Health Plans Administrative Services Manager 2012 – 2015

● Planned, directed, and coordinated support services for members in Queens, Nassau, and Suffolk Counties

● Managed support staff which ensured members healthcare services and appointments were in place, including Visiting Nurse appointments, Home Health Aide, Medical Supplies, Physical Therapy, Occupational Therapy, Adult Day Care Services, and transportation to and from all medical appointments

● Improved efficiency and quality in delivering healthcare services

● Created and developed company's first training program and policy and procedure manual for support staff

● Liaison between medical staff and senior management to troubleshoot and resolve solutions through recommendations on process improvements.

● Cultivated and enhanced relationships with contracts that evolved business and facilities operations

● Managed building infrastructure daily while ensuring office space management was at its optimal use

● Provided staff support to all level to ensure productivity, compliance, and staff development

● Maintained safety protocols in accordance with regulatory agencies such as DOH and JCAHO. Highly Favored Builders Accounting and HR Consultant 2009 – 2012

● Organized Full cycle Accounts Receivable; Accounts Payable; and Cash Management

● Facilitated Payroll for employees including 1099s and W-2s

● Implemented and maintained G/L, A/P, and Payroll in QuickBooks

● Created, implemented, and enforced company policy and procedures

● Prepared monthly, quarterly, and year-end internal financial statements JP Morgan Chase Senior Client Services Professional (AML Certified) 2006 – 2009

● Provided facility and operational support to National wholesale Lockbox for Large Corporate, Middle Market and Municipal clients

● Managed all aspects of National Wholesale Lockbox relationship for assigned portfolio

● Utilized managerial, analytical, research and technical skills to perform efficient/effective resolution to client inquiries

● Interfaced with senior managers and business partners daily regarding the status of client engagements

● Partnered with the migrations team to ensure a smooth transition from all sunset systems, including former Bank of New York customers, to strategic platforms

● Coached, mentored, and lead a team of eight (8) Client Service Professionals

● Member of management team responsible for the education and presentation of the new operation system.

● Managed the transition of clients to the new system and encouraged new business model

● Created and designed the first handbook, outlining the process and procedures for operating the new system Verizon Communications Manager Financial Planning, Analysis and Compliance 1997 – 2006

● Expedited analytical and administrative duties in the development, formulation, presentation, and execution of $86,000,000 budget including salary treatment

● Prepared cost benefit analysis and other analytical techniques in the evaluation of proposed and existing items

● Monitored budget execution and recommended adjustments when needed, such as redirection of funds, use of contingency funds and emergency transfers

● Tracked and monitored headcount and expense results monthly by downloading and preparing various financial reports by developing appropriate analysis to explain deviations between actuals and budget

● Ensured adherence to all GAAP and FASB requirements

● Managed a team of three (3) employees

● Participated in pre-merger (fGTE and fBell Atlantic) force analysis Education

Christian Bible College and Seminary Virtual 2022 - Present Master of Divinity

Christian Bible College and Seminary Virtual 2018 - 2020 Bachelor of Biblical Counseling

University of Maryland College Park, Maryland 1999 - 2001 Bachelor of Business Administration

Howard University Washington, DC 1996 - 1999

Completed 98 credits toward Bachelor of Business Administration

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