Mona Drummond

Seymour, TN *****

adxgi2@r.postjobfree.com

+1-916-***-****

Authorized to work in the US for any employer

Work Experience

Provides Customer Service

AutoZone

February 2019 to Present

Follows all company policies, procedures and management direction, including all fleet and safety policies, complies with safe driving rules and procedures and ensures parts are delivered on time and in excellent condition, Maintains safe driving and working environment, including PPE (Personal Protective Equipment).

Properly maintains vehicle(s), complete Daily Vehicle Checklist and take the necessary steps to report vehicle maintenance issues, drives company vehicle to deliver parts to AutoZone stores, including safe loading and unloading of parts, ensures appropriate delivery documentation is generated and issued for each delivery, then appropriately filed. Ensures assigned company vehicle is kept clean and presentable, inspects, protects, and maintains company assets, merchandise, and vehicles, processes and restocks returns from route deliveries in a timely manner. Assists DIY customers between deliveries by performing the following duties:

Utilizing ZNET to help customers locate merchandise or find suitable alternatives Maintains product knowledge and current promotions through AutoZone systems and information sources

Maintains store appearance and merchandising standards as directed Capitol Collegiate Academy

November 2017 to May 2018

Sharpened and achieved work and lesson plans in line with curriculum objectives. Facilitate learning relationship with pupils, and organization of learning resources and the classroom learning environment, foster the appropriate skills and social abilities to nable the optimum development of children, according to age, ability and aptitude, providing feedback to parents and careers on a pupil's progress at parents' evenings and other meetings; coordinating activities and resources within a specific area of the curriculum.

Lieutenant

Central Mississippi Correctional Facility - Pearl, MS July 2016 to June 2017

Case management with youth inmates. Maintain master inmate location counts; setup and receive inmate counts and be familiar with the entire operation of the Control Room; initiate and participate in search of inmate recreation areas, work areas, and housing units to prevent the introduction of contraband items.

Maintain proper security of inmates being transported; ensure that all transportation permits are completed accurately and signed by the appropriate authority; institute proper restraints as appropriate for inmate's custody classification; check transportation vehicles daily. Counseled inmates regarding institutional, domestic or emotional adjustment problems. Check inmate mail for possible contraband; maintain a periodic patrol either inside or outside the institution to ensure the security and integrity of the institution. Monitor, supervise and screen inmate visitor traffic; monitor peri-guard system; observe traffic in and around the compound.

Yazoo City Municipal School

August 2014 to September 2015

Develop and achieved schemes of work and lesson plans in line with curriculum objectives. Facilitate learning by establishing a relationship with pupils, and by their organization of learning resources and the classroom learning environment, foster the appropriate skills and social abilities to enable the optimum development of children, according to age, ability and aptitude, providing feedback to parents and carers on a pupil's progress at parents' evenings and other meetings; coordinating activities and resources within a specific area of the curriculum.

Avon Products, Inc. Global Headquarters

July 2012 to June 2014

Implement, develop and achieved proactively and consistently demonstrate the value of partnering with key pillars, coaching and demonstration, promote participation in organizational tasks that lead to high level of job satisfaction, reduction in low turnover with performance-driven skills and data/ analytic planning and prioritize activities within large portfolios, positions products and services to meet specific client needs and solicits feedback about the value of proposed solutions, understanding tactical level market/ industry key competitors, challenges, terminology, technology, trends and regulation. Supervised district representatives, worked closely with Presidential, Lifetime and top-sellers representatives.

Family Coordinator

Youth Villages

January 2010 to May 2013

Communicate effectively with persons from a variety of social, cultural and economic backgrounds, work effectively with many life styles and different attitudes. Work effectively as part of a multi- disciplinary team, while exercising tact when dealing with others. Interview effectively in a wide variety of circumstances. Establish and maintain cooperative, effective working relationships with clients, fellow employees, other agencies and the general public.

Interpret public social services programs to clients. Maintain composure under stress. Integrate information to form total picture, communicate clearly and concisely, verbally and in writing, independently initiate and respond to correspondence. Reason logically, understand and follow complex instructions and procedures, compile various records and information accurately. Analyze situations accurately and adopt an effective course of action. Read, analyze, interpret and apply complex regulatory material, read correspondence and reports and understand their meaning, organize work schedule and budget time. Accept and use consultative supervision. Do a high volume of work amid interruptions, keep accurate and orderly records. Compose routine business communications, reports and other written materials in a clear, concise, organized, and accurate manner, make arithmetical computations accurately and rapidly. Demonstrate skill in the application of social work methods and practices, as well as demonstrate skill in the use of community resources. Family Protection Specialist II

MS. Dept. of Human Services, Family and Children Services - Yazoo City, MS April 2005 to June 2010

Social Services Conducts preliminary intake interviews, assists in the investigative process of reports of neglect, abuse, or exploitation of children and/or vulnerable adults. Implements administrative procedures and the agency's practice model to meet objectives set by senior management. Interviews clients to determine what resource services are required to meet their needs. Maintains case history records and prepares reports. Outreach to resource agencies and/or arranges for services such as housing, day care, mental and physical health care, and employment of clients. Place and supervises children requiring foster home placement with relatives or facilities. Consult with parents, teachers, and other stakeholders to determine causes of problems such as truancy and behavior develop and review service plans in consultation with clients and community partners. Confers with clients to develop plans for post-treatment activities, coordinates services with mental health professionals or other health professionals, such as doctors, nurses, and/or social workers for client’s needs. Addresses legal issues, such as child abuse and neglect, assists with hearings, and provides testimony to inform custody arrangements. Appear and testified in Youth Court, Chancery Court, and Circuit Court for the progress of the youth and family. Document activities and time spent with clients in the case files, case management systems, and/or agency time studies.

Manage records of assigned cases. Participates and facilitated in Family Review Conferences to determine if the parents are able and ready to reunify with their child(ren). Yazoo County Sheriff Department

October 1988 to October 1992

Patrol assigned area and watch for suspicious activity. Make arrest of those who violated penal code for suspected crimes, including burglary, theft, drugs, larceny, homicide, and sexual crimes. Solve emergency and routine incidents, conduct preliminary and follow-up investigations. Collect and preserved evidence of a crime scenes. Patrol buildings and ensure they are secure apprehend suspects who flee. Routine traffic search, perform sobriety tests on those suspect of driving under the influence. Patrol speeding vehicles and issue citations.

Interview victims and complainants, prepare reports of arrests and file paperwork Serve warrants and subpoenas. Conducted search warrants, assist local fire departments and emergency medical technicians. Perform search and rescue operation for missing persons. Contact and cooperate with other law enforcement agencies in matters relating to the investigation of crimes and the apprehension of offenders. Conduct public awareness forum. Provide security in county courts and issue citations and warnings.

Education

Master of Science in Social Science in Criminal Justice Itta Bena, MS

January 2008 to May 2011

Bachelor in Social Science

Mississippi Valley State University - Itta Bena, MS August 1983 to May 1988

High School Diploma in Social Sciences

Yazoo City High School - Yazoo City, MS

August 1979 to May 1983

Yazoo City High School - Yazoo City, MS

August 1979 to May 1983

Skills

• Intake Experience

• Mental Health Counseling

• Social Work

• Group Therapy

• Behavioral Health

• Individual / Group Counseling

• Crisis Management

• Child & Family Counseling

• Crisis Intervention

• Cognitive Behavioral Therapy

• Interviewing

• Case Management

• Child Protective Services

• Meeting Facilitation

• Curriculum Development

• Applied Behavior Analysis

• Behavior Management

• Presentation Skills

• Management

• Conflict Management

• Tutoring

• Supervising Experience

• Teaching

• Administrative Experience

• Program Development

• Program Management

Certifications and Licenses

CPR Certification

First Aid Certification

Certifications from Mississippi Child Welfare Institute Title IV-E Social Workers Presented by the Department of Social Work Mississippi Valley State University Substance Abuse and Domestic Violence and Cultural Diversity- Title IV-E .3 SWU's Fetal Alcohol Syndrome- Title IV- E .3 SWU's; Legal Issue and Child Welfare- Title IV .3 SWU's; Mental Illness - Title IV- E .3 SWU's Family Centered Practice Module 1 .72 SWU's; Family Centered Practice Module 2 .72 SWU's; Family Centered Practice Module 3 .72 SWU's Case Planning & Management .66 SWU's; Region III Intake & Safety Assessment 1.53 SWU's Intensive Training for Mississippi Department of Human Services, of Division of Family and Children's Services of 4.0 Social Work National Association of Social Workers, MS Chapter Mississippi Department of Mental Health Certification: Certified Management Professional, PC1236

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