TIM HARVEY

Lincolnshire, Illinois ***** Telephone: 404-***-****

Email: adxghc@r.postjobfree.com LinkedIn: https://www.linkedin.com/in/tim-harvey/

OPERATIONAL EXCELLENCE & CONTINUOUS PROCESS IMPROVEMENT LEADER

Bachelor Degree (Marketing), Operational Excellence & Continuous Process Improvement Leader, with more than 20 years of multi-site operational management experience in building cohesive, cost efficient, operational cultures that consistently attained revenue growth and net profit objectives, achieved significant cost savings and exceeded Key Performance Indicators (KPIs), for organizations ranging from less than $1 million to more than $650 million in annual gross revenue.

Experience includes, serving for 3 years as COO for GNG Solutions, Inc. in Atlanta, Georgia, with responsibility for managing $13+ million budget and 12 direct/1,800 indirect reports that accomplished the following 3 items: 1) Scaled up an organization from development phase to a $36 million networking and call center company; 2) Implemented a wide-array of best practices and new SOPs that delivered a 5% attrition rate over a 2-year period; and 3) Established a highly successful call center services division that generated more that $3 million in additional annual revenue while training sales and operations personnel on SOPs.

AREAS OF OPERATIONAL MANAGEMENT KNOWLEDGE

Achieving Sustainable Revenue Growth Multiple Program/Project Management Strategic Planning & Execution

Providing Value-Added Services Budget Management Building & Leading High Performing Teams Implementing

Business Process and Operational Turnarounds Business Process Improvements Training and Development of Teams

CAREER HIGHLIGHTS

Achieving Multi-Million-Dollar Revenue Growth: Entrusted by senior management with utilizing cost selling services methodology that increased GNG Solutions, Inc. primary business line, per-seat usage, over 70%, by implementing telemarketing campaigns, in-bound service contracts, idle bandwidth usage and call center consulting services. Consequently, achieved a 128% revenue increase year-over-year ($18.1 million) while simultaneously increasing contracted per-seat contracts 50% ($3.6 million), with total realized revenue surpassing $35.8 million in year 3.

Establishing a Regional Service Company: Established a highly successful multi-state steam, sauna and water filtration sales and services company (American Steam and Filtration, LLC) that focused on both commercial and residential clients. Created training, contracts and services functions for southeast regional service area. Average per contractor revenue of $750,000 for 6 main service areas with 20% revenue attainment, or $900,000 of company revenue in first 18 months.

Building and Leading a High Performing Sales Force: Achieved for Aerotek/Onsite Environmental and an office rating of #2 in the company out of 36 offices, a number 3 ranking out of 100 recruiters with personal revenue of $12,000 per week. Played a key role in implementing operational inefficiencies with the top 8 recruiters by creating a 'lead recruiter' role and 'field supervisors' which was instrumental in delivering operational efficiency increases of over 45% coupled with a recruiter retention rate exceeding

50%.

WHAT OTHERS SAY

"Tim's operational, sales and team leadership knowledge is advanced and second natured. A proven continuous process improvement leader and strategic alliance builder with a 20+ year record of achieving gross revenue and net profit objectives in a timely and cost effective manner. His strong intellect and analytical skills allow him to work through complex problems requiring insight, composure and long-term perspective. Tim excels at creating innovative solutions that yield results for all parties. I highly recommend Tim to any organization as a seasoned professional with exceptional skills."

...Joe Michael, Managing Director at The Retained Search Group

KEY COMPETENCIES

Facilitating Inter-Departmental Cooperation Supporting Multiple Geographic Locations Managing High Priority

Project Initiatives Formal Presentation Skills Resource Allocation & Optimization Developing Operational Policies/Procedures

Conflict & Dispute Resolution Forming & Leveraging Supplier Alliances High Standard of Ethics & Integrity Leadership by Example

PROFESSIONAL EXPERIENCE & ACHIEVEMENTS

American Steam and Filtration, LLC www.americansteamandfiltration.com/ Atlanta, GA; Chicago, Illinois 2018 to Present

(Provides steam, sauna, and experiential bathing products and services to home, spa, and health club bathers)

Chief Executive Officer – Scope of duties consist of negotiating large commercial contracts with international manufacturers that included creating an extensive network of contractors to service a 4-state geographic area.

Developed a 4-state regional service area that included contracting, training and supporting local contractors that produced an average of $700,000 in revenue per unit within the first year of operation for Commercial and Residential projects.

Regularly traveling for sales, operations and human resource training for contractors to help achieve double digit growth in sales and operations year-over-year.

Favorably negotiated 80/20 revenue split realizing over $900,000 in new revenue to parent company.

H. H. Holmes, LLC Atlanta,Georgia 2006 to 2018

(A startup handyman services company that evolved into a full remodeling service, sold in 2017)

CEO – Primary duties focused on managing multiple locations across Atlanta, Georgia and the Southeast that consisted of overseeing multiple projects ranging from walls-in, to full demolition to eventual consolidation of multiple units into one, as well as ground-up build-outs for small box retail chains and individual concepts.

Played a key leadership role in developing the company from concept to more than $3 million in annual sales by focusing on a consultative selling approach to small, medium and large residential and light commercial projects with project budgets ranging from $50,000 to more than $800,000.

Established core operations, budgets, marketing, business process optimizations, auditing functions, management structure for more than 25 staff, contractors and sub-contracting companies.

GNG Solutions Atlanta, Georgia 2003 to 2006

COO – Charged with providing ongoing network and system solutions for the Global 1000 companies by applying consulting and relationship building designed to capture and secure new deals. Managed, mentored and trained 13 direct reports (9 local FTEs, 4 international contractors), with more than 2,500 live seats.

Sold first contract and subsequently leveraged that relationship to establish 12 additional active call centers in first 18 months while simultaneously managing all marketing development for web presence and all associated press campaigns.

PRIOR 2003 PROFESSIONAL EXPERIENCE

Lucas Group Atlanta, Georgia Senior Executive Recruiter 2000 to 2003

Quest Systems Atlanta, Georgia Technical Recruiter 1997 to 2000

Aerotek New Orleans, Louisiana Lead Recruiter 1994 to 1997

ACADEMIC CREDENTIALS

Bachelor's Degree, Marketing (focus in psychology) University of Tennessee, Knoxville, Tennessee

ENDORSEMENTS

"Tim has been a great partner to work with over these many years. His negotiation skills to secure projects that are profitable and his leadership onsite are excellent. He is also a great individual who displays patience and empathy towards his employees and contractors." ...Arthur Sir, Owner at S&S Flooring, LLC

"Tim’s attention to detail and his ability to interpret and adjust to our changes during the project was perfect. We had some very unique challenges for our remodel, and he found a way to exceed our expectations every time. We would work with him again and have referred him many times."

...Tim B., CEO, Client

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