Assistant Property Manager
Resume:
Mary Miller
*** ****** ** ***, ********, Florida 33462
*************@*****.***
TOP PERFORMING & RESULTS-DRIVEN LEADER
Target: Facilities Management
High-achieving and qualified management professional with 10+ years of broad and rich experience, including facilities/operations management, process improvement, utilities management, human resources, building maintenance, real estate development, property management and contract negotiation. Valued team player with a track record of consistently meeting or exceeding company goals and customer expectations. Strong interpersonal skills, proficient in fostering positive professional relationships and communicating effectively at all levels. Seeking to utilize experience and exceptional work ethic in an organization that values dedication and bottom-line results. KEY SKILL AND EXPERTISE
• Facilities Management
• Driving Operational Efficiency
• Communication & Presentations
• Leadership & Team Development
• Client Relationship Management
• Creative Problem Resolution
• Collaboration & Team Building
• Client/ Staff Education & Training
• Process Improvement
• Organization & Prioritization
• Analysis & Critical-Thinking
• Strategic Planning
Summary of Skills:
• Strong problem-solving, evaluation, and judgment making skills
• Skilled in investigating people's need for a shelter and other problems
• Ability to read and interpret rental, utility, and lease agreements
• Holds high physical fitness level and perform strenuous activities comfortably
• Ability to conduct surveys and collect information of available accommodations
• Specialized experience and I can demonstrate knowledge and application of Federal realty laws, regulations, and practices by independently performing assignments or projects in one or more of the following functions: (1) commercial lease acquisition; (2) commercial space utilization and management; (3) performing commercial market surveys and real estate site inspections; (4) commercial realty program or project management; or (5) negotiating and preparing then executing commercial real estate contracts. Para Legal Knowledge and graduate.
• Full accounting knowledge, balance sheet, income statement and budgets
• Responsible for facilities planning, management, maintenance, and repair
• Prepare project plans, statement of works, schedules on complex projects to ensure proper coordination of all personnel, equipment, material, and transportation.
• Conduct close-up inspections of all facilities including buildings, roads, utilities, and major equipment.
• Prepare condition reports and recommends repair and/or replacement considering maintenance, engineering, and economic factors
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Homes Now La, LLC 2011-2022
AAA Property Development / Facilities Management
Managed 200 apartments in Arizona from all aspects of leasing, renting, and facility operations and supervised 17 employees
DUTIES MAY INCLUDE, BUT ARE NOT LIMITED TO
● Ensures all policies, procedures, federal, state, and local ordinances related to personnel, safety, security, money handling, and resident/tenant relations are implemented and adhered to; ensures compliance with government programs, rules, and regulations.
● Promotes and maintains a professional atmosphere for employees and residents; promotes teamwork and high morale with employees.
● Builds community relations with neighbors and surrounding businesses.
● Trains property employees.
● Supervises employees and delegates various tasks to the Assistant Property Manager and/or other employees to ensure smooth and efficient operation of the property.
● Schedules and coordinates vendors, contractors, and staff work assignments; monitors employee attendance requirements; maintains daily time records; ensures employees are punctual; assigns overtime as necessary with approval of Director of Affordable Housing.
● Supervises contract work and workers as necessary.
● Resolves resident and employee complaints.
● Deals effectively with difficult situations and remains calm in hostile situations. Financial Responsibilities
● Directs the operation of the property to ensure the highest possible occupancy rates and profitability.
● Assists with development of annual budget and capital expenditure plans and complies with all FPM accounting procedures.
● Meets and/or exceeds budget goals for payroll and overtime administration, contract labor, supplies and equipment, occupancy rates, and property profitability.
● Maintains and balances batch log daily of all financial activity; maintains petty cash.
● Bills and collects for tenant-related damages.
● Collects rent and posts to computer daily; maintains and/or forwards deposit recap sheets to appropriate staff; ensures bank deposit is made daily by required deadline.
● Prepares and delivers 5/10 day notices to all unpaid residents by required deadline.
● Files evictions on all non-payments and appears in court as necessary.
● Forwards appropriate information to collection agency on former residents owing money.
● Generates purchase orders utilizing computer system and submits to accounts payable weekly; maintains inventory of all tools and supplies purchased, including serial numbers and dates of purchase for appliances.
● Collects laundry coins a minimum of twice per week on site-owned laundry facilities and sends collection log to home office, if applicable.
● Accompanies laundry vendors for coin collection at contract laundry facilities. Administrative/Office Responsibilities
● Opens office promptly each morning and closes at designated closing time. Ensures office is not closed early without approval by supervisor.
● Prepares and submits operational results and reports to supervisor, Managing Partners, owners, or other home office staff as applicable and on a timely basis, including weekly occupancy report, petty cash report, monthly management report, bonus report, and wait lists.
● Answers telephone, provides leasing information, discusses and resolves resident issues, and prepares and follows up on work orders.
● Maintains tenant, office, and apartment files in proper order.
● Opens mail, checks and responds to email throughout each day, runs errands, maintains office supplies.
● Maintains current availability and waiting list.
● Places advertisements for property, as needed.
● Shows apartments to prospective residents and completes all appropriate paperwork.
● Oversees leasing activity, reviews applications, background and credit reports, etc., for all applicants, approves or rejects applications, utilizes FPM computer systems to enter data, processes the 50059s, and notifies tenant of paperwork to be completed.
● Inspects each unit prior to initial move-in to ensure ready for occupancy; ensures all keys are made and paperwork ready for signature.
● Corresponds with appropriate government agencies, as needed.
● Performs annual and interim recertification.
● Maintains current information for courtesy officers including posted persons, resident names and apartment numbers, and frequent contact with courtesy officers and police.
● Schedules and coordinates staff work assignments, vendors, and contractors.
● Issues utility checks following proper identification verification of residents and maintains appropriate records.
● Sends letters to residents as necessary regarding trash, poor housekeeping, property damage, etc.
● Prepares and distributes monthly newsletter for residents.
● Organizes events for residents, if applicable.
● Archives files at the end of each year.
Operations/Vacancies/Move-Out Responsibilities
● Ensures efficient operation of the office, property inspections, move-outs, vacancy inspections, showing of apartments, etc.
● Completes vacancy claim backups.
● Visits/inspects units being made ready to ensure work is being completed in a timely and acceptable manner.
● Inspects breezeway and areas behind and under shrubs around vacancies for cleanliness.
● Conducts final check-in of vacant units when ready; lists any defects on check-in sheet and reviews with resident at move-in; maintains appropriate paperwork.
● Conducts monthly inspections of units upon recertification, if applicable.
● Conducts daily property inspections; picks up trash as necessary.
● Ensures tenants maintain utility connections at all times.
● Schedules preventive maintenance (i.e. filter changes, air conditioner checks, gutter cleaning, etc.)
● Coordinates with pest control services and notifies them of special needs.
● Maintains and improves property curb appeal and interior physical condition of vacancies.
● Prioritizes maintenance work orders as necessary and ensure proper and timely completion.
● Tags and has inoperable vehicles towed, when necessary.
● Obtains home office approval for inspections by outside parties prior to allowing inspection(s).
● Accompanies all outside parties performing inspection(s). Asks questions and takes notes, notifies appropriate home office staff with follow-up information after inspection(s).
● Charges for damage to apartments.
● Conducts move-out inspections.
● Completes move-out information for forfeits and refunds.
● Follows EIV regulations and requirements.
Risk Management Responsibilities
● Performs risk management duties. Inspects properties for hazards, schedules preventive maintenance (i.e. filter changes, air conditioner checks, gutter cleaning, etc.)
● Aggressively reduces the number of accidents and minimizes workers’ compensation and unemployment claims and resulting costs.
● Ensure fair housing codes are observed.
● Ensure fire codes are observed. Checks smoke alarms and fire extinguishers at least quarterly and schedule all routine inspections.
● Ensure pool gate locks work, checks for burned out light bulbs, looks for broken sidewalks, steps, and other liability issues.
● Ensures proper maintenance of storeroom and company vehicles.
● Remains highly visible and readily available for residents and employees.
● Maintains Material Safety Data Sheets (MSDS) book with current information and ensures all employees know location of book.
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Education & training
CAM LICENSE
Computer proficiencies
Microsoft Works, Word and Excel
Recreation
Golf
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