SABREEN ZAHID

**** ********** **, *******, ** ***21 adxggl@r.postjobfree.com

469-***-**** https://www.linkedin.com/in/sabreen-zahid/ Business Analyst/Scrum Master with over eight years of experience in diverse industries, including healthcare, finance, and manufacturing and multiple domains, including Salesforce, Enterprise content management, and HR. Well versed in all project lifecycles: pre-sales, pre-integration, post-integration, and support. Certified Scrum Master

(Sep 2019- Dec 2023), Six Sigma Yellow Belt, and trained over 300 Accenture practitioners for BCS ISEB Business Analyst Certification. Highly experienced in agile methodologies, Tableau, SAP BO (reporting), MS Visio, UML, HTML, MS Office, MS Project, MS SharePoint, CRM, and Service Now. EDUCATION

UNIVERSITY OF TEXAS AT ARLINGTON (701 S Nedderman Dr, Arlington, TX 76019) Master of Science in Information Systems (08/24/2017 – 05/15/2019) EAST POINT COLLEGE OF ENGINEERING & TECHNOLOGY (Avalahalli, Bengaluru, KA 560049, India) Bachelor of Engineering in Information Science (08/21/2006 – 06/10/2010) PROFESSIONAL EXPERIENCE

ZEOMEGA (6200 Tennyson Pkwy #200, Plano, TX 75024) Business Analyst II; Project: BLUE CROSS BLUE SHIELD OF FLORIDA (09/28/2020 - till date) Managed and triaged new defects for a population management product using Test Manager and Service Now applications.

Established XML configurations at product level to support business functionality continuation. Managed the whole development lifecycle from working with stakeholders on defining user stories with success criteria for testing and rolling out application for production usage. Managed the business-critical requirements for healthcare product and helped the IT development team to ensure that Scrum processes are followed.

Acted as a liaison between business and the development team to safeguard quality and timely delivery of product feature releases.

Created test plans and runbooks to ensure successful deployment of product features in pre- production stage. FLOWSERVE (5215 N O’Connor Blvd #2300, Irving, TX 75039) Business Analyst Senior/Scrum Master; Project: Critical Aftermarket Application (08/12/2019 -05/15/2020) Developed a support management system using Appian technology to manage a critical aftermarket application. Planned key application development in APPIAN technology, based on predictive analysis and market research, which allowed PMs to circumvent escalations.

Established an environment where the team can be effective by clearing obstacles. FLOWSERVE (5215 N O’Connor Blvd #2300, Irving, TX 75039) Intern; Project: CRM implementation of Salesforce (06/04/2018 – 08/10/2018) Collaborated with the business to devise the User Acceptance Test (UAT) strategy and formulate the change control process for the Salesforce CRM Implementation, which integrated silo information systems into a centralized platform.

Managed the business requirements by mapping the test cases to the epics/user stories to validate usability and features of the system.

Evaluated a new system for the purpose of future usage as a document management technique. ACCENTURE (Pritech Park SEZ 7, Outer Ring Rd, Bellandur, Bangalore, KA 560103) Senior Business & Architecture Integration Analyst, BCS ISEB certified BA (09/22/2014 – 08/15/2017) Projects: Enhancement of a legacy financial application for CISCO, Business Process modelling of a healthcare application for OLYMPUS

Supported client’s financial, planning & budgeting tool from requirements, enhancements, and maintenance standpoint, ensuring the continuation of service.

Slashed incoming incident count by 25% for a financial application, using incident performance metrics in Tableau and creating FAQs.

Created user stories and business processes in Visio and documented end-to-end business changes. Managed a scrum team and helped track accountability, milestones and actionable goals. PRAXEVA IND SERVICES (#3, Clarke Rd, Richards Town, Bengaluru, India 560005) Business Analyst/Product Owner; Project: Integration of Doc Management System (06/03/2013 – 09/21//2014) Collaborated with Sales & Marketing to design collaterals, which helped suit customer needs for the Enterprise Content Management (ECM) product.

Defined scope for the integration of ERP with Document Management System (DMS) and planned business needs deals in collaboration with the sales team.

Responsible for breakdown of EPICs, Features and Use stories for each sprint. DELL-EMC (Bagmane World Technology Center, Doddanekundi, Bengaluru, India 560048) Business Analyst; Project: A human resources application- T&E (08/09/2010 – 11/16/2012) Designed Use Cases, UML diagrams and requirement traceability matrix to facilitate the requirement validation process.

Created POCs on the feasibility of the application to market the potential of different modules of the application.