Center Representative Call
Resume:
CHRISTINA
PETERSON
CUSTOMER SERVICE
REPRESENTATIVE
*******************@*****.***
Chesapeake, VA 23320
CONTACT
Detail-oriented professional with
15.5+ years of experience and a
proven knowledge of customer
satisfaction, customer service, and
scheduling. Aiming to leverage my
skills to successfully fill the role at
your company.
CAREER OBJECTIVE
Call Center Representative
Hall MileOne Autogroup, Virginia Beach, VA
Call Center Representative
Priority Staffing, Chesapeake, VA
Stay At Home Mother
Stay At Home Mother, Virginia Beach, VA
Expeditor
Jo-Kell, Inc., Chesapeake, VA
EXPERIENCE
June 2022 - Present
Referred unresolved customer grievances to designated departments for further investigation.
•
Read from scripts to promote uniformity and consistency in communications.
•
Analyzed and collected customer information to prepare product or
• service reports.
Built sustainable relationships and trust with customer accounts using open and interactive communication.
•
Navigated multiple computer systems and applications and utilized search tools to find information.
•
January 2022 - June 2022
Referred unresolved customer grievances to designated
• departments for further investigation.
Navigated multiple computer systems and applications and utilized search tools to find information.
•
Made appropriate account corrections to resolve customer problems.
•
Read from scripts to promote uniformity and consistency in
• communications.
Analyzed and collected customer information to prepare product or service reports.
•
March 2012 - January 2022
January 2007 - March 2012
• Contacted suppliers to verify shipment details.
Maintained files, such as maintenance records, bills of lading and cost reports.
•
Arranged for delivery, assembly and distribution of supplies and
• parts to expedite flow of materials and met production schedules. Provided documentation and information to account for delays, difficulties and changes to cost estimates.
•
Recorded production data, including volume produced, consumption
• of raw materials and quality control measures.
Associate Of Applied Science In Computer and Information Science ECPI College of Technology, Virginia Beach, VA
EDUCATION
August 2004
SKILLS
• Reliable and hardworking.
• Excellent documentation, recordkeeping and problem-solving abilities.
• Trusting, excellent analytical and communication skills.
Contact this candidate