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Service Representative Data Entry

Richmond, TX
June 01, 2023

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Fasilatu Princess Ogwutum Mobile: *********

LinkedIn: Email:


A complex problem solver, self-motivated with Superior written, verbal communication and presentation skills for a wide diverse population, who enjoys talking and working on the phone with a smile that radiates in the voice. Considered to be well-disciplined, organized, detail oriented, a quick learner, multi-tasking and extremely reliable with a great sense of responsibility. Excited about opportunities to set and achieve goals, ideas and be part of a supportive team as well as explore new trends in the industry.


Microsoft Office 365 Agile Methodology and Scrum Tech Support, Troubleshooting

Customer Service Skills Data Entry Outbound Calls

Cross Selling Typing 50 WPM Listen, Summarize, Repeat

Persuasion Point of Sale Service Based Selling


Ahmadu Bello University April 2024

Bachelor of Education, Family and Consumer Science


Primerica Life Insurance Agent April 2021-date

Client Service Representative/Insurance Agent

Provided professional customer service and accurate information leading to an 85% retention rate of first-time callers.

Responded to over 60+ calls per day and attended to over 70+ clients on zoom per day courteously as first point of contact.

Identify consumers’ needs, clarify information, research every presented issue, and provide solutions and/or alternatives.

Manage inbound and outbound calls in a timely manner with consumers looking to compare rates and match them with the best insurance agent for their needs by asking qualifying questions.

Complete follow-up calls, inquiring about the consumer's experience and making sure their needs were met. Help consumers get connected with the right agent and record information about their experience.

Remain in frequent communication with leadership. Communicate with your team daily through chat.

Resolved pending customer issues based on repeated telephone calls and informed them about self-service options.

Upsell products and build sustainable relationships and engage customers by taking extra-mile.

Assist with quotes and coverage, recommendations, assist with long term planning.

Replied 100+ email inquiries and orders from existing and potential customers in the first month.

Alief Independent School District August 2018 – date

Substitute Teacher

Able to run well organized classroom.

Experience working with students helping them achieve success via functional life skills learning.

Focus on classroom success and achieving individual student goals.

Administer and assist students in classroom, hall, cafeteria, schoolyard, and gymnasium.


Volunteer, Echoes of Life

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