LeeAnne Cole-Smarrito

Brigantine, NJ *****

adxgf2@r.postjobfree.com

+1-609-***-****

Business-conscious General Manager bringing over 11 years of experience in the Service industry. Focused and enthusiastic professional offering leadership for employee relations through effective communications, training and development. Measures performance to company goals and standards and establishes targets for improvements in safety, quality, cost and delivery.

Authorized to work in the US for any employer

Work Experience

Asst./Sales Manager

Staples - Mays Landing, NJ

December 2021 to Present

In conjunction w/my MOD responsibilities, I also oversee our Sales, Tech, and Print & Marketing associates. My main goal is to meet and increase our ESP to a required %. I accomplish this through training and coaching all associates on Staples products and plans. Working with existing and new customers to make sure their needs are being met is another aspect of my position. General Manager

Ocean Casino Resort/Rocketfizz - Atlantic City, NJ August 2018 to March 2020

· Delivered exceptional client experiences through hands-on leadership of associates and managers.

· Built and maintained loyal, long-term customer relationships through effective account management.

· Designed sales and service strategies to improve revenue and retention.

· Managed shrink processes and inventory levels for corrective action planning to save costs.

· Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.

· Developed employee handbook, detailed job descriptions and workflow plans to formalize operational systems and procedures.

· Enhanced operational performance by developing effective business strategies, systems and procedures.

· Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.

· Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.

Assistant Manager

Rite Aid - Brigantine, NJ

February 2009 to August 2018

· Delegated daily tasks to team members to optimize group productivity.

· Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.

· Collaborated with store manager to develop strategies for achieving sales and profit goals.

· Enforced company policies and procedures to strengthen operational standards across departments.

· Organized schedules, workflows and shift coverage to meet expected business demands.

· Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.

· Completed inventory audits to identify losses and project demand. Education

Sophmore in Communications

Glassboro State College - Glassboro, NJ

September 1984 to December 1985

Freshman in Basics

CCC

January 1983 to May 1984

Skills

• Cross-functional team management (10+ years)

• Policy/program development (10+ years)

• Supervision and training (10+ years)

• Performance improvements (10+ years)

• Recruiting (10+ years)

• Profit & loss (10+ years)

• Performance management (10+ years)

• OSHA (10+ years)

• Employee relations (10+ years)

• Retail Management (10+ years)

• Management (10+ years)

• Budgeting (3 years)

• Merchandising (10+ years)

• Employee Orientation (10+ years)

• Pricing (10+ years)

• Strategic Planning (3 years)

• Change Management (10+ years)

• Sales Management (Less than 1 year)

• Interviewing (10+ years)

• Process Improvement (3 years)

• Public Relations (3 years)

• Account Management (3 years)

• Computer Networking (Less than 1 year)

Assessments

Management & leadership skills: Planning & execution — Proficient November 2021

Planning and managing resources to accomplish organizational goals Full results: Proficient

Supervisory skills: Motivating & assessing employees — Highly Proficient November 2021

Motivating others to achieve objectives and identifying improvements or corrective actions Full results: Highly Proficient

Sales skills — Expert

November 2021

Influencing and negotiating with customers

Full results: Expert

Work style: Conscientiousness — Proficient

March 2022

Tendency to be well-organized, rule-abiding, and hard-working Full results: Proficient

Work motivation — Proficient

March 2022

Level of motivation and discipline applied toward work Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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