Kelly Douglas–Johnson

Port St Lucie, FL 954-***-**** adxge6@r.postjobfree.com

Professional Summary

Proficient in organizational leadership, adept in data management and skilled in talent development. Dedicated to providing excellent customer service, making operational and procedural improvements. Illustrates professional skills and personal traits required to get the job done. Portrays conflict resolution techniques, skilled multi-tasker with the technical requirements to manage teams, supervising remotely and within an organization. Meticulous attention to details and deadline oriented. Focused on customer satisfaction, adaptable to training and development and experienced with scheduling, rostering, onboarding, and detailing members of the workforce. I am also the spouse of a United States Army Veteran who served 2 tours in Iraq.

Professional Experience

Licensed Insurance Broker (2-15)/ Financial Professional Nov. 2018 - Present

Symmetry Financial Group

•Mortgage Protection, offering clients protection for their properties in the event of death, disability, or illnesses.

•Life insurance and accidental policies, retirement protection– fixed index accounts and index universal life products, critical illness and disability plans, final expense plans. Currently licensed in several states.

•Team Building: -Recruiting, onboarding, and training new agents to be a part of my agency.

•Use of a CRM system to manage, communicate, book and close clients.

Counter Sales/ Customer Service Professional Apr. 2017- Aug. 2018

Hertz – Dollar Thrifty

•Processing reservations and renting cars to customers or potential customers.

•Promoting and Offering products and services available to customers.

•Attending to each customer’s needs and the ability to resolve conflicts, billing issues and general concerns while providing excellent customer service.

Franchise/Revenue Protection Inspector/Team Leader Dec. 2010 -Jun.2016 J. U. T. C. Ltd (Government Owned Transportation Company)

•Organized, planned daily operational inspections and meetings for the effective distribution of personnel to monitor assigned work areas.

•Dispatched the teams to their assigned areas of work.

•Scheduled the quarterly and daily operational roster for team members.

•Audit reports and dispatch worksheets submitted by team members.

•Created daily, weekly, and monthly operational reports and vetting of reports for infractions and misconducts that were to be submitted for disciplinary actions.

•Conducted routine checks to ensure that bus operators were operating within the rules of the company by detecting infractions and various types of misconduct. Assisted with promotional and marketing events.

Kelly Douglas-Johnson page 2

Verification Officer/Marketing Rep Nov 2007 – Dec. 2010

Unicomer Jamaica Ltd (Courts)

•Verified and obtain additional information given by customers though their references and place of employment for approval of hire purchase.

•Participated in promotional events, commercials, and other in-house events. Conducted surveys with customers by means of telephones calls for the marketing department.

•Assisted the collection unit by making calls to delinquent customers.

Listener/Customer Care Representative May 2006 – Nov. 2007

Xerox formally E-services Group - XM Satellite Radio

•Collected customer feedback and worked diligently to exceed customer satisfaction goals.

•Created accounts, bill payments, activated and sent radio signals for customers.

•Worked with supervisory team to ensure appropriate changes were made to improve customer satisfaction.

•Built customer loyalty by placing follow-up calls for customers who reported product or technical issues.

Education/Certifications & Trainings

University of the Commonwealth Caribbean (2 years completed)

Associate of Business Administration – 2004-2006

Center for Career Training

Nursing Assistant Phlebotomy EKG Licensed Phlebotomist - NHA Certification -Feb.2017

Gold Coast Schools

2-15 Insurance Course Florida Certification and License in Life, Health, and Variable Annuities

Licensed Insurance Broker -National Producer Number: 18973100 - Oct. 2018

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