Service Representative Mail Clerk
Resume:
Mamie Little
Customer Service Representative
Charlotte, NC 28227
adxgdl@r.postjobfree.com
To obtain a position as an agent in the Customer Service Department utilizing my abilities as a customer support representative to apply my skills to exceed and exhibit the flexibility necessary to ensure customer focused quality
Areas of Expertise Microsoft Office Loan Documentation Review Data Entry Payment Processing 1040 and 940 Tax Form Processing Oracle Software Instrumental in developing strong customer and client relationships Skilled in office administration and support
Trained in current marketing campaign initiatives
Organized multi-tasker adept at handling large volumes of incoming and outgoing Experience & Results
Authorized to work in the US for any employer
Work Experience
Mail Clerk
Integra Staffing - Charlotte, NC
April 2008 to Present
Opening and processing tax payment for a various of company's 1040, 941,etc handling request of customers request for an extensions with payments . Data entry documenting payment that was received .
Escalated Complaints Specialist
Wells Fargo - Charlotte, NC
September 2020 to February 2021
Working with operations and legal business partners across the enterprise to resolve customers complaints . Researching support to the department and division direct interaction to customer by telephone and communication with other vendors to resolve customers issues. Contact customers to advise them of research via verbal,written or electronic correspondence Patient Service Representative
Talent Bridge - Charlotte, NC
October 2018 to October 2020
• Inbound call center environment handling enrollments and coordinating access to therapies.
• Pharmacy triage and coordination and order processing for wholesale orders.
• Assisted patients with completion and submission of documentation for Reimbursement Program, Patient Assistance Program, Medicaid, etc.
• Researched, resolved and reported trends in claim denials, underpayment of claims, billing denials and pricing errors.
Customer Service Representative
United Healthcare - Charlotte, NC
June 2017 to October 2018
• Respond to customer inquiries on health related products and services • Provide the best solutions for customers' health and financial well-being • Identify additional needs customers may have and help them to upgrade products or services • Open and maintain customer accounts and information • Resolve customer technical issues with patience and understanding Customer Service Representative
Kelly Services - Charlotte, NC
October 2013 to October 2016
Recognized for outstanding customer service and support • Provide inbound support to customers and prospects calling 1/800 Allstate • Manage the customer free-quote pre-qualification process • Responsible for learning and understanding multiple scripts for various campaigns • Responsible for overcoming objections • Outbound sales calls to prescreen for Allstate prospects • Maintain open lines of communication with customers to ensure customer needs are met in a timely fashion Customer Service Representative
Wells Fargo Home Mortgage Company - Charlotte, NC
April 2007 to October 2013
Received Most Valued Employee Award • Verify IRS tax form information • Assist Internal Revenue Service (IRS) through managing tax payments • Assist customers in qualifying for S.A.F.E. Act Home Loan Modification program • Distribute office mail • Perform data entry • Maintain client indicative data information • Validate codes for customer check payments Office Assistant
COWORX - Watchung, NJ
June 2003 to June 2006
• Oversaw payment processing • Distributed outside and inter-office mail • Managed Federal Express packing and shipping process • Relayed office messages • Managed both incoming and outgoing customer phone calls • Documented and recorded timesheet accuracy for various companies Special Education Teacher's Assistant
Plainfield Board of Education - Plainfield, NJ
September 1987 to June 2006
• Worked closely with school speech and occupational therapists to help students reach their year to year goals • Assisted in the educational and social development of students under head teacher supervision • Provided support for individual students inside and outside the classroom to enable student full participation in activities • Maintained student progress report records Education
High School Diploma
Plainfield Adult Night School
2006
Skills
• Call Center (5 years)
• Customer Service (8 years)
• Front Desk (2 years)
• Front Office (2 years)
• Hospital
• Oracle
• Outbound Sales (4 years)
• Special Education (10+ years)
• Phone Etiquette
• Computer literacy
• Medical collection
• Insurance Verification (3 years)
• Medical Terminology
• English
• Medical billing
• CRM software
• Hospitality
• Microsoft Office
Assessments
Verbal communication — Highly Proficient
March 2021
Speaking clearly, correctly, and concisely
Full results: Highly Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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