Cynthia

Watts

Customer Service Professional

Phone: 317-***-****

Email: adxgd2@r.postjobfree.com

Address: 10852

Mansfield Way Ingalls, IN

46048

Skills:

` Looking to enhance a business’s growth with a

collaborative team player mentality and a track

record of delivering the highest quality strategic solutions to resolve challenges.

Experience

March 2019 - Present

Customer Service Professional IV

Geico Carmel, IN

Analyze and research customer issues and follow-up timely with solutions. Operate in various systems

simultaneously to meet metric proficiency while working under time constraints. Cross trained in multiple

departments.

June 2017 – March 2019

Mobile Dispatcher Geico Carmel, IN

Provided policyholders with exceptional service in high pressure emergency situations. Assisted with

diffusion of escalated problems or concerns.

October 2015 – March 2016

Picker Amazon Whitestown, IN

Efficiently met strict daily productivity goals.

Adapted to frequent volume change and maintained

a flexible attitude when cross training in multiple departments.

March 2011 – January 2013

Cashier Walmart Beech Grove, IN

Provided a great customer experience. assisted

heavily with ensuring quality products were

available for customers. Supported supervisor with nightly cash counts and paperwork.

Education

2014

Kaplan College – Southeast, Indianapolis, IN

Certified Medical Assistant with a 3.8 GPA.

Received recognition for the Directors list and

perfect attendance.

Highly knowledgeable in various

states laws and procedures of auto

casualty insurance. Well versed in

customer personality types.

Excellent technology skills;

Proficient in MOS Excel, Outlook,

TEAMS, EDGE, and OTTO.

Achievements

Recognized as team’s top agent

multiple times. Trusted with assisting

peers with questions due to

outstanding quality results and

extensive knowledge. Obtained a

Personal Lines License within first

year of new role.

Contact this candidate