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Customer Service Computer Operator

Location:
Islamabad, Islamabad Capital Territory, Pakistan
Posted:
June 01, 2023

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Kanwal Sajid

Curriculum VitaeCV

Name: Kanwal Sajid

Husband Name: Danial Haider

CNIC No. 37302-0787511-6

Marital Status: Married

Nationality: Pakistani

Religion: Islam

G.S.M: 0092-317-***-****

E-mail: adxgc1@r.postjobfree.com

Present Address: Street Kocha Nawab Din Machine Mohallah No. 3 Tehsil & District Jhelum.

Permanent Address: Gulistan-E-Asher Plot Npo. 437 Bahawalpur Road C/o Nazar Hashmi Multan.

Banking professional with 6 years of demonstrated experience in Industry. I aim to work with team of professionals in well reputed organization having sound foundation, where I can utilize my education and skills that provides me a platform for becoming a well- recognized professional Punjab University

B.Com (Accounting & Economics)

B.I.S.E Rawalpindi

HSSC

B.I.S.E Rawalpindi

SSC

U Microfinance Bank

Customer Service Officer (11th March 2022-Till Date) Handle Cash related transactions which include Cash receipts, Payments, Exchange of Denominations, Credit Card Payments, Fee Payments, Cash Advances, Cash Sorting and Utility Bills Receipts as per Bank’s policies and procedures.

Handle Account Transfers, GL FTs, issue bankers cheque and related transactions as per Bank’s policies and procedures.

HBL MICROFINANCE BANK

Branch Banking Officer (August 2019 – February 2022)

(Jhelum, Dina, Sohawa)

Managing cash requirement of the Branch in liaison with HO. Responsible for supervision of all operations functions like Account opening documents, Loan documents, cash, receipts, payments, clearing/remittance, branch security and cleanliness/general maintenance etc., Supervise custody and record keeping of Cheque Books, Security Stationary, Loan Documentation and Account opening form.

Ensure that all the processes are completed successfully before the End of the day verification.

Ensuring correct and timely implementation of HO circulars. Dealing with customers about different products, Bank policies and requirements regarding different Accounts.

Ensured service delivery within the agreed turnaround time. Ensure a high quality Customers service.

Ensure all operations staff is well aware of internal/external regulatory framework. It complied with monitoring all outstanding suspense accounts, immediate reporting and follow up of fraud / forgery, litigation, AML, KYC, policy deviation with RO/HO.

Ensure timely reporting of different periodical statements / returns to RO/HO or any other information asked for time to time by HO. Personal Profile

Professional

Profile

Education

Relevant

Work

Experience

HBL Microfinance Bank

CPU Officer (June, 2018 – August, 2019)

Supervise, monitor and check performance of subordinates as necessary and keep the Department Manager informed on progress against deadlines and standards.

Increase efficiency & reduce delivery timings; automation of processes to ensure accuracy and speed.

Check work of other staff or services provided by other departments for quality, accuracy, customer service, etc.

Periodic balancing of suspense accounts and general ledgers and confirmation to finance.

Review of operational procedures in order to ease the workflow, achieve better customer service & enhance productivity.

HBL Microfinance Bank

Exchange Handler (October 2017 – June 2018)

Handle the cash management system within the branch to take payment from customers and to make payments to the customers.

Cancellation of Cheque and other instruments after proper scrutiny. Reconcile all cash transactions at the end of the day. Ensure transactions and activity reports are accurate and complete. Ensure adherence to all regulatory guidelines while making/receiving payments. Handles all customer requests in timely manner; Looks for ways to improve efficiency and reduce turnaround time.

Ensure that the instrument for payment is in order/valid and carry no defect. Maintain and balance petty cash vouchers on monthly basis. SQK ENTERPRISES

Computer Operator (January 2017 – August 2017)

Provides data by operating a computer.

Performs defined tasks per documented instructions/processes. Makes appropriate changes to the documentation, as needed. Determines sequence of operations by studying production schedule. SQK ENTERPRISES

Accountant (March 2015 – March 2016)

Responsible for accepting payments from customers, and giving change and receipts.

Maintain accounts, Cash in and cash out.

Cross sells bank products by informing customer of new services and products. Reconcile cash drawer by proving cash transactions, counting and packaging the currency and coins.

Deals with customer’s complaints and inquiries, maintain their confidence and protects bank operations by keeping information confidential. Contributes to team effort by accomplishing related results as needed. Enjoy working as a team.

Task Oriented.

Ambitious, Hard working, Honest and cooperative.

Likes management tasks.

Will be furnished on request.

REFERENCE

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