Shanika Daniel

**** ******* **. ***. *. Atlanta, GA 30310

Phone 678-***-****

Email: adxgb6@r.postjobfree.com

QUALIFICATIONS:

● Accustomed to working in fast-paced environments with the ability to think quickly and successfully handle difficult clients.

● Excellent interpersonal skills, ability to work well with others, in both supervisory and support staff roles.

● Flexible and able to adapt quickly to changing business environments and needs ensuring the delivery of new, highly effective business solutions on time and under budget

● Ability to train, motivate, and supervise customer service employees. WORK HISTORY:

Sales Associate, MetroPCS, May 2012 – May

2015

● Identified customers’ needs and provide information about the benefits of company services.

● Executed the daily operational, day-to-day goals and priorities assigned by store management as well as MetroPCS.

● Assisted in the training and development of peers.

● Answered customers’ questions and provide information on procedures and policies.

● Achieved the Sales Superstar award for achieving the store’s goal for three consecutive months. Teller, Brink’s Inc., May 2011 - April 2012

● Demonstrated ability to provide and implement process improvement strategies.

● Demonstrated background of experience that demonstrates initiative, take charge ability and the willingness to work hands on with the production team.

● Decreased the time that the team processed all bank information by more than two hours.

● Demonstrated ability to multi-task and also the ability to adapt to a fast paced environment.

● Within 90 day probation period was promoted into learning and mastering all equipment and information about daily tasks.

Cashier, Kroger,Dec. 2010 - May 2011

● Established or identified prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.

● Received the Employee of the Month award for excellent customer service, leading the fastest check line in the store, and also for the will and drive to be the best.

● Provided an excellent customer service experience to all customers. Cashier, Popeyes, Sep 2009 – Dec 2010

● Prepared and presented quality products at all times and maintains a neat and clean work area in accordance with brand standards.

● Maintains adequately stock workstations restocking stations as needed.

● Prepares, cooks and presents food to order following established company brand standards guidelines and recipe specifications.

● Demonstrates safe cash handling procedures in accordance with policy and accurately completes cash, credit card, and discount transactions.

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