Customer Service Medical Assistant
Resume:
Julie Cruz-Cyrus **** Lyons Rd apt *** Coconut Creek FL 33063
PROFICIENCIES:
• Excellent written and oral communication skills in English and Spanish.
• Able to perform multiple assignments under pressure and consistently meet deadlines.
• Highly organized and dedicated with positive attitude
• Thrive on challenging tasks in office environment. EDUCATION:
Med Vance Institute
Certified Medical Assistant
LICENSURE/CERTIFICATIONS:
BLS- American Heart Association
Ft. Lauderdale, FL
2008
Expiration: 09/2023
Credentialing Specialist 2 - RNNetwork
• Interacted directly with providers and clients regarding any expiring documentation. Jan 2015 to Present
• Sending all documents needed for a provider to start a new assignment.
• Making sure that all requirements remain up to date while the provider is on assignment.
• Facility uploads
• Assisting nurses to find locations for health documents and or certifications to be completed.
• Processing extensions.
• Training and mentoring all new employees.
• Working closely with leaders to ensure that all new employees are trained properly.
• Obtaining Employment verification.
• Completing Credentialing Verification Organization requests.
• Completing back ground Checks.
• Providing excellent customer service to our providers, sales team and clients at all times.
• I have been able to maintain a desk that has an extremely high volume of providers flawlessly and efficiently while training and mentoring all new employees.
• Facility requirement specialist in charge of maintaining the most up to date hospital requirements. Medical Assistant
Oct 2010 to Jan 2015
PROFESSIONAL EXPERIENCE:
Pediatric Associates
After- Hours Medical Assistant Acting Supervisor
x Interacted effectively and supportively with staff. x Used good judgment and maintained patient confidentiality. x Maintained professional and excellent phone skills and etiquette. x Maintained a professional working relation with patients and staff. x Greeted and received patients/ visitors in a professional and friendly manner. Provided excellent customer service both on the phone and during face to face interactions.
• Prescribed and refilled medications, per provider request, using electronic prescribing and fax machine.
• Performed triage, monitor and record vitals of all visiting patients, perform EKG and phlebotomy.
• Ensured medical documentation of office visits, assisted in scheduling procedures and performed miscellaneous duties as assigned.
• I was a Team Lead in my department I supervised and Scheduled six MA's and paired them with the on call physicians that worked in the Urgent care.
• Maintained efficient patient flow and assisted with patient care, i.e. exams, procedures and patient education under the direction and supervision of a physician
• Performed triage, monitored and recorded vitals of all visiting patients, performed EKG and phlebotomy
• Worked hands on with the providers to ensure smooth flow and quality patient care.
• Performed nebulizer treatments, pulmonary function tests, vision tests, hearing tests, urinary catheterizations, and injections.
• Ensured medical documentation of office visits, assisted in scheduling procedures and performed miscellaneous duties as assigned
• Conducted laboratory tests including urinalysis, throat culture, and rapid strep tests. Active Periodicals Deerfield Beach, FL
Customer Service Supervisor Aug. 2001- Jan. 2008
• Responsible for managing a phone room of 30 customer service associates.
• Investigated customer problems and provided solutions.
• Worked with management on customer service initiatives.
• Provided excellent customer service when speaking to customers on the phone.
• Trained agents on how to adequately address problems over the phone.
• Monitored the team’s performance and assisted the team by performing the tasks with them to meet deadlines.
• Maintained excellent customer service scores for myself and provided the team with the necessary skills to also maintain excellent customer service.
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