CAREER GOAL

ADEOLA AGUNLOYE

adxg6p@r.postjobfree.com 226-***-****

** ***** ********** ** ********* quality customer service

Experienced and focused individual seeking a position in a dynamic organization that encourages personal development and gives room for me to offer my strong skills.

CERTIFICATIONS

●Standard first aid and CPR certified

●Valid vulnerable sector criminal check

●Fully vaccinated for Covid 19

●Worker Health and safety awareness certification

COMPETENCES AND KEY SKILLS

Excellent oral and written communication skills,

Good interpersonal communication skills,

Great customer service skills

Honest, punctual, and efficient good team player,

Result oriented, detail oriented and has excellent time management skills,

Good presentation skills and hands-on knowledge of Microsoft office suite,

Advanced Excel skills for developing formulas on spreadsheets for financial modeling,

Ability to learn quickly and adapt to new environments,

Ability to handle responsibility and work efficiently under pressure,

Ability to multitask, while staying highly results-focused,

Ability to work on the computer effectively,

Ability to work for long hours.

Employment History

Passionate Elderly Care Home:

●Covid VOLUNTEER

●Personal Care and lifestyle educator

●Lagos State Signage and Advertisement Agency (LASAA), Alausa Lagos Enumerator,

●Capturing and registering of data on all paid and unpaid signages in Lagos State.

●Verifying, evaluating and collating a detailed data-base that will be utilized by LASAA for planning and better management process.

●Carrying out other enumeration related activities as directed by the project management officers.

XIT computers (XIT), Ikeja Lagos Customer Care Executive:

●Delivering excellent customer service on incoming calls

●Resolving customers’ needs on calls and transitioning to sales by offering products and services to customers.

●Gathering, reporting and disseminating corporate information,

●Providing detailed information on corporate products and services

●Telemarketing new and old products to customers.

●Building and sustaining effective relationships with customers.

●Developing product brand initiatives

●Conducting monthly surveys on customers to access product satisfaction.

●Preparing and editing training materials using Microsoft Office & Power Point packages.

●Preparing training venue.

●Resolving clients or trainees’ needs during courses

EDUCATION

●Seneca Polytechnic College Ongoing

(Diploma, early childhood education) Ontario Canada

●Olabisi Onabanjo University 2005-2010

●B.Sc (Hons) Industrial & Labour Relations

DIPLOMA IN DESKTOP PUBLISHING COMPUTER AND

COMMUNICATION LITERACY DEBIS COMPUTER COLLEGE 2002

LAGOS

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