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Customer Service Site Coordinator

Location:
Los Angeles, CA
Posted:
June 02, 2023

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Resume:

Henry Aviles

Los Angeles, CA 323-***-**** Email: adxg6k@r.postjobfree.com

EDUCATION

El Camino, College - Los Angeles, CA May 2020

● Bachelors of Science in Computer Science

EXPERIENCE

Knighted Ventures June 2022- June 2023

Gaming Associate

● Actively monitored live card games with strong attention to detail and focus in par with company guidelines and policy procedures.

● Handled multiple precise payouts using mental math.

● Effectively worked alongside a team, to create a positive customer experience and Yummy.com Jan. 2021- May 2022

Deli Manager

● Managed deli-related deliveries, inventory, and helped 50+ customers on a daily basis.

● Maintained a strong work environment with deli employees to ensure delivery of customer orders in a timely and efficient manner.

US Census Bureau July 2020- Nov. 2020

Field Operation Manager

● Lead a team of 40+ individuals in obtaining adequate and preciside intake forms on a daily basis.

● Contacted field staff when challenges arose to correct possible mistakes and clarify the proper process for data collection.

● Assisted with additional administrative tasks such as offboarding employees from external teams and directed a smaller team for different temporary projects.

● Scheduled and performed one-on-one route supervision for employees that required extra help with field data collection.

Martinez on Time Parcel Inc. Sept. 2019 - July 2020 Bluescreener

● Evaluated applications from Indeed to determine if applicants met our collaborators requirements and expectations for the position applied.

● Initiated the interview process for qualifying applicants and organized second stage data compiled of scheduled interview dates and times into Excel spreadsheets for each warehouse interviewer. Recreation and Parks April 2019- Sep. 2019

Site Coordinator

● Managed the facilitation and implementation of daily professional curriculum as well as developing schedules, monitoring event performance, providing direction, giving staff evaluations, input and feedback.

● Worked to maintain reconciliation of weekly site budget, inventory of program supplies, tracking of program activities, and submission of weekly payroll reports.

● Collaborated with internal and external program partners to deliver work related presentations discussing the breakdown of the program events and equipment.

SKILLS

Bilingual - Fluent in Spanish and English, ability to write, read, and translate. Software - HTML, JAVA, Microsoft Office: Word, Excel, PowerPoint Business Skills - teaching, training, inventory management, customer service



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