Service Representative Machine Operator
Resume:
GLENN RAMOS BALAGULAN
***-*** ********* **. ****** Manitoba
Contact No: 204-***-****
Email Address: adxg51@r.postjobfree.com
WORKING EXPERIENCE
Hylife foods L.P
Manitoba Canada
HACCP Compliance Officer and Quality Assurance
2013-2022
Oversee the data collection process and ensure that all required information is entered per company standards
Conduct audits throughout the plant to ensure that all GMP and HACCP programs are being adhered
Conduct monthly quality audit of the night shifts
Act as primary point of contact for training in food safety, GMP, quality, and safety topics, as well as any other topics as directed by the Q.A Manager
Monitor the timely processing of quality holds and assist Q.A Technicians in evaluating them
Assist Q.A Manager in preparation of internal and external audits
Lead in product process capability studies, sample run quality, etc. tracking results and communicating to Management
Identify key areas for improvement by analyzing data collected by quality team and recognizing the efficiencies and deficiencies present
Investigate and coordinate with QA Manager and OSR for Customer Complaints
Investigate quality and safety concerns, working with all management in all departments
Issue and investigate Supplier Non-Conformance Reports (SNCR) for incoming materials and communicate with Management when an issue occurs
Investigate, record, and trend all foreign material instances including HACCP non-conformances. Reporting all issues to the QA Manager
Assist in auditing, verifications, and keeping records that confirming compliance with the HACCP Plan by monitoring critical control points
Hylife foods L.P
Manitoba Canada
Food Safety and Quality Assurance Trainer
2013-2022
Establish with the various Department Managers and Supervisors to determine training needs and schedule training sessions.
Design effective training programs
Conduct seminars, workshops, individual training sessions.
Prepare educational material such as module summaries, videos.
Support and mentor new employees
Neepawa Fire Department
Manitoba Canada
Fire Fighter
2018-2022
Respond to fire alarm with assigned company, lay and connect hose; maintain pumping apparatus; hold nozzle and direct water streams; raise and climb ladders; ventilate burning structures; enter buildings to evacuate occupants
Operate all types of fire operation and rescue equipment including portable fire extinguishers, pike poles, hand lines, forcible entry tools, aerial ladder equipment and emergency medical equipment
Responds to emergency medical incidents such as vehicle accidents, gas system leaks and animal in distress; analyze patient needs and administer advance emergency medical until relieved by proper medical personnel
Preserve evidence at fire scenes
Participate in fire station house keeping and regular floor watch detail
Perform search and rescue of individuals in hazardous environments including collapse buildings, vehicle accidents, hazardous material spills and confined spaces.
Attend special instruction in fire fighting emergency and medical techniques; become familiar with the town/city layout, established response routes and hydrant system
Hylife foods L.P
Manitoba Canada
Customer Service Representative
2016-2017
Answer calls in a timely manner
Evaluate problems and complaints of the callers and provide proper solutions to them
Respond to the needs of customers and provide personalized service
Provide information on the company’s products or services and generate interest in the offer
Upsell products and services
Research needed information using available resources
Process orders, forms, and applications
Route calls to other team members whenever needed
Make relevant notes from customer interactions
Identify any issues that customers might be struggling with
Report on customer feedback
Complete call logs and reports
Follow-up on customer calls
Boost customer loyalty by offering a proper experience over the phone
Hylife foods L.P
Manitoba Canada
Meat cutter
2011-2013
Cut, trim, and otherwise prepare standard cuts of meat according to departmental specifications.
Ensure the quantity and quality of the food adheres to the company standard, and as requested.
Ensure that food is properly stored and handled at all times.
Ensure a high standard of productivity, quality and consistency.
Apply and follow all policies and procedures established in the department.
Always observed a high standard of cleanliness in the working area, respect established regulation on health & safety procedures and committed to work in a safe workplace.
Assiniboine Regional Health Authority
Country Meadows PCH
Manitoba Canada
Dietary Aide
2016-2017
Monitored food distribution, ensuring that meals are delivered to the correct recipients and that guideline, such as those for special diets, are followed.
Cleaned or sterilized dishes, kitchen utensils, equipment, or facilities.
Took food orders and relay orders to kitchens or serving counters so they can be filled.
Removed trays and stack dishes for return to kitchen after meals are finished.
Prepared food items, such as sandwiches, salads, soups, or beverages.
Costa crociere S.P.A
C.S.C.S International Cruise Ship N.V
Butcher
2010
Inspected and cleaned food preparation areas, such as equipment and work surfaces, or serving -areas to ensure safe and sanitary food-handling practices.
Ensured food is stored and cooked at correct temperature by regulating temperature of ovens, broilers, grills, and roasters.
Ensured freshness of food and ingredients by checking for quality, keeping track of old and new items, and rotating stock.
Cut, trim, and otherwise prepare standard cuts of meat according to departmental specifications.
Ensure the quantity and quality of the food adheres to the company standard, and as requested
Coordinated and supervised work of kitchen staff.
Manage inventory and determine amount of product line and freshness of products according to company requirements.
Jaro Development Corporation
Aguinaldo Hi-way Bayan luma Imus,Cavite Philippines
Station Leader Butchery Department
2004-2010
Cut, trim, and otherwise prepare standard cuts of meat, poultry according to customers specifications.
Manage inventory and determine amount of product line and freshness of products.
Ensure the quantity and quality of the Product and as customer requested.
Ensure that food is properly stored and always handled.
Ensure a high standard of productivity, quality and consistency.
Daily food requisition & par stock to be organized.
Effective control on food wastage, portion control, labor cost and productivity.
Always observed a high standard of cleanliness in the station, respect established regulation on health & safety procedures and committed to work in a safe workplace.
Liwayway Marketing Corporation
Flexible Department
Imus Cavite
Slitting Machine Operator
Slitting Operators Line Leader
2003-2007
Setup machine
Run slitting machine and watch for problems.
Load and unload rolls of plastic from the machine
Enter set information into computer
Unloaded finished rolls of plastic film and pack on the pallet.
Trainings:
SQF Internal Auditor Training Edition 9
Hylife Foods L.P Neepawa M.B Canada
Allergen Management Training
Hylife Foods L.P Neepawa M.B Canada
HACCP Training
Hylife Foods L.P Neepawa M.B Canada
Good Manufacturing Practices Training
Hylife Foods L.P Neepawa M.B Canada
Food Defense Training
Hylife Foods L.P Neepawa M.B Canada
Animal care and Handling Course
Hylife Foods L.P Neepawa M.B Canada
Green Belt Lean Training
University of Manitoba
Leadership Training
Hylife Foods L.P Neepawa M.B Canada
Cultural Diversity Training
Hylife Foods L.P Neepawa M.B Canada
Standard First Aid and CPR / AED
Hylife Foods L.P Neepawa M.B Canada
Ready for excellence and HACCP Sanitation Programme
Culinary Training programme
Costa Preparatory Campus and Magsaysay Institute of Hospitality and Culinary Arts (MICAH)
Basic safety course Personal Survival Techniques
Fire Prevention and Safety Responsibility
Costa Preparatory Campus and Magsaysay Institute of Hospitality and Culinary Arts (MICAH)
Environmental Basic Course and Department Specific Section
Costa Preparatory Campus and Magsaysay Institute of Hospitality and Culinary Arts (MICAH)
ORGANIZATION:
NEEPAWA FIRE AND RESCUE
COPP NEEPAWA – CITIZEN ON PATROL PROGRAM
EMPLOYEE RETENTION COMMITTEE – HYLIFE FOODS
KEY SKILLS:
Managing one's own time and the time of others.
Adjusting actions in relation to others' actions.
Talking to others to convey information effectively.
Watching gauges, dials, or other indicators to make sure a machine is working properly.
Determining how a system should work and how changes in conditions, operations, and the
Environment will affect outcomes.
QUALIFICATION:
The ability to listen to and understand information and ideas presented through spoken words
And sentence.
The ability to imagine how something will look after it is moved around or when its parts are
Moved or rearranged.
The ability to apply general rules to specific problems to produce answers that make sense.
The ability to identify and understand the speech of another person.
The ability to make precisely coordinated movements of the fingers of one or both hands to
Manipulate, or assemble very small objects.
CHARACTER REFERENCES
GUY BAUDRY
CHIEF OPERATING OFFICER - Hylife Foods L.P
THOR ERIKSSON
EXECUTIVE DIRECTOR OF OPERATIONS - Hylife Foods L.P
DR. RHIAN BEEVER, DVM
Veterinarian / Western Area Operations
Canadian Food Inspector Agency / Government of Canada
Contact this candidate