Gurjeet Kaur

Phone: 424-***-****

Email: adxg3d@r.postjobfree.com

Visa Status: US Citizen

TRAININGS & CERTIFICATIONS

•Certified ScrumMaster® (CSM)

•Professional Scrum Master® (PSM)

•Certified Scrum Product Owner® (CSPO)

•Certified Associate in Project Management® (CAPM)

•SAFe® 5 Scrum Master (SSM)

CAREER SUMMARY

Over 8+ years of experience as Scrum Master and Product Owner in Insurance, Financial, Banking sectors and a profound understanding of Business Process Flows in technical project and program management; Successfully delivering customer focused projects and business capabilities implementing Agile Transformation and SAFe framework through collaboration and information sharing; Incorporating Waterfall and Agile methodologies in developing road maps, data modeling, data analytics and technology strategies.

CORE COMPETENCIES

Agile Mentoring and Coaching

Team Building & Mentorring

Data Analysis & Data Visualization

Risk Assessment & Mitigation

Resource Management

Reporting & Metrics

Strategic IT Planning

Agile Methods(Scrum, Kanban, RUP,XP,SAFe).

Scrum Practitioner

Strategic IT Planning

Waterfall,Agile(SAFe, Scrum), Hybrid

Cross-functional Team Development and Mentoring

Financial Services/Mortgage Banking Experience

Requirement Analysis

Testing\QA\UAT\Support

Software Development

SAFe Agile Framework

Stakeholder Reporting and Management

TECHNICAL SKILLS:

Methodologies

Waterfall, Agile (Scrum), Hybrid

Microsoft Applications/Tools

Microsoft Office Suite, Microsoft Project, Microsoft Front Page, Microsoft SharePoint, Microsoft SQL Server, Microsoft Office (Word, Excel, Outlook, PowerPoint, Visio)

Project Tracking Tool

JIRA, Rally, Azure DevOps(ADO), Monday.com, Aha, Smartsheets, Jira Align

Content Management Tools

Content Management, Adobe Experience Manager, SharePoint, Decision Support System, Confluence

Business Analysis Tool

Tableau, Excel, Google Analytics, Data Lake, Power BI, SQL, SSIS, Power BI, Airtable

Testing Application/Tools

HP Application Lifecycle Management (ALM), HP Quick Test Professional (QTP)

Cloud

Amazon web services (AWS), Microsoft Azure, Google Cloud, Salesforce

Programming Languages

HTML, CSS, Core Java, Python

Collaboration Tools

Miro, Mural, Ideaboardz, OneDrive, Google Docs, DropBox, Powerpoint

Business Analysis Tool

Microsoft Visio, Lucidchart, Axure, Balsamiq, Pencil, InVision, Microsoft Word, MS Excel, SWOT, JIRA, Trello, Tableau, Spotfire, QlickView, Git, GitHub, MS OneNote, Figma

Ticketing Tools

Zendesk, Jira Service Desk, Service Now

PROFESSIONAL EXPERIENCE

Scrum Master Sep 2022 - Present

Amex, San Francisco CA

Roles & Responsibilities:

•As a scrum master, I adhere to the Scrum framework, including all roles and ceremonies that practice agile methodology.

•Ensures that sprints are not started until all stories have adequate definition of ready - descriptions, acceptance criteria, and point assignments and other elements as identified by the team.

•Promotes and educates the development team to understand agile principles.

•Coordinates and facilitates sprint planning ceremonies, where teams size stories, and have questions answered by product owners and engineering managers.

•Assists the product owner and business analyst to create effective Epics, Features, User Stories and Technical Stories. Also, Adept at story writing, estimation, refinement, and other techniques.

•Drive sprint planning through coordination of backlog story ceremony.

•Generated reports as needed to understand sprint burn-down and sprint burn up.

•Responsible for creating the project space in confluence.

•Participates in ‘scrum-of-scrum’(SoS) meetings with other scrum masters as needed. Represent the team at the Scrum-of-Scrum (SoS), collaborate with the RTE and other Scrum Masters to ensure execution alignment within the program.

•Participate in Scrum Master Communities of Practices (CoP) to learn from and share experiences and apply learnings to improve team performance and grow within the role.

•Coaches and supports teams in estimation and release planning.

•Mediates, arbitrates, mitigates, and facilitates impediments with the team members and the organizational hierarchy.

•Understands cross team dependencies and guides the team as needed.

•Experience in using ADO (Azure DevOps), JIRA, Confluence & Sharepoint and Google Cloud Platform.

•Applicable knowledge of the technologies used by the team (Java/J2EE,Webservices,UI technology, Automation tools and technology, Jenkins, GitHub, DevOPs Technology, Splunk, Dynatrace. etc.)

•Proficient in Agile Delivery Tools – Monday.com, Jira, Trello, etc. Collaboration Tools – Mural, Miro, etc.

•Track and manage actual work done by the Scrum Development team every sprint against the velocity.

•Coordinates and facilitates end-of-sprint ceremonies.

•Helps resolve impediments of progress, coordinating with other teams as needed.

•Facilitate regularly recurring scrum-of-scrums(SoS).

•Coach teams and stakeholders in lean/agile practices and mindset.

•Coordinate interdependencies across project teams.

•Obtain and provide visibility into progress and impediments, escalating where appropriate.

•Ensure cross-team alignment to program goals with clear and consistent communication.

•Defining project scope and schedule across various digital projects.

•Focusing on regular and timely delivery of value and ensuring sprints are completed on-time.

•Organizing and leading project status and working meetings.

•Ability to write and review detailed documentation (requirements documents, weekly/monthly reports, meeting notes, etc.)

Environment: Agile Scrum, MS Visio, Jira, Confluence, MS Excel, Rally Kanban

Senior Scrum Master/Agile Coach July 2020 - Sep 2022

Premier America Credit Union, Chatsworth CA

Roles & Responsibilities:

•Present and Recommend the Agile - Scrum methodology over the Waterfall for continuous deployment and integration of the code, also recommend the development and testing tools to support the scrum process.

•Salesforce administration and User Training to teams in different Business Units.

•Works with Salesforce Marketing cloud platform and creates/manages marketing relationships and campaigns with customers.

•Present and Guide the newly formed Scrum team on the best practices to follow in various Scrum Ceremonies - in order Sprint planning, sprint backlog, Daily standup, Sprint review and Sprint retrospectives.

•Enforces time-boxing to ensure that the time invested in the meetings has positive outcomes.

•Supporting conflict resolution internal and external to the team through focusing on scrum values of openness, honesty and respect.

•Acknowledged for capacity to tackle challenging issues, recognize system gaps, analyze viable alternatives, and provide innovative solutions and recommendations that meet the client’s financial goal and implementation timeframe.

•Plans the work based on the priority of different projects; identifying the crucial and priority of the project to deliver on time and budget.

•Works closely with Operations/client and the Client to define, analyze and gather requirements for several different platforms and Correspondence to assist the business owner by translating these needs into functional specifications.

•Conducted the Impediments meeting to overcome the risks and issues, and provide solutions to mitigate the challenges faced by the team.

•Generated the Velocity reports and Burn Down graph to show the progress of the team. The report helped the team define the average story points to commit for the future sprints.

•Managing stakeholder communications and teams in both SCRUM and Kanban frameworks.

•Expertise included but not limited to Scrum, Kanban and SAFe.

•Involved in project planning and project governance through all the phases of SDLC life cycle.

•Supporting the Product Manager in managing expectations for project deliverables.

•Extensive experience with Jira and Confluence.

•Extensive experience in planning, coordinating and facilitating scrum ceremonies (Daily Scrum, Sprint Planning, Backlog Refinement, Sprint Review, Sprint Retrospective and Implementation planning), Release Train planning, PI planning.

•Expert in working with teams and product owners to define value and user-driven product roadmaps and transform into actionable user scores and sprint plans.

Environment: SAFe, Kanban, Visual studio Team system, Office 365 Suite, HTML, MS SQL server 2012, workday, Tableau, Power BI.

SAFe Scrum Master Feb 2018- June 2020

Cardinal Health, Houston TX

Roles & Responsibilities:

•Working with Product Owner on Artifacts Such as Product Backlog, Sprint Backlog, and Sprint Burn down.

•Managed project scope along with product owner to ensure delivery was compliant to scope commitment. Being a Scrum Master/Team Coach (SM/TC) assisted the team in meeting their delivery goals. Also coached teams in self-organization and self-management and help them coordinate and participate in Agile Release Trains (ARTs) events, increasing the effectiveness of SAFe across the organization.

•Worked with business partners to identify and implement multiple and complex technical systems

•Guides the teams operations by facilitating ceremonies and instilling Agile principles into daily activities to ensure smooth functioning of the delivery team.

•Facilitated internal and external communication promoting end-to-end project leadership and successful transition to Operations

•Formulated a trusting and safe environment where problems can be raised without fear of blame, retribution, or being judged, with an emphasis on healing and problem-solving.

•Facilitated sprint planning, retrospective and sprint demos

• Interacting with clients for system study, requirements gathering and analysis.

•Provide the technical and project management skills in implementing the enhancements and key functionalities to the existing product.

•Generated the Project level reports and matrices - Velocity Charts to provide the team performance in every sprint, Capacity Planning, Gantt Chart and Work Breakdown Structure.

•Extensive experience in the design and implementation of Continuous Integration, Continuous Delivery, Continuous Deployment and DevOps processes for Agile projects.

•Good understanding of the principles and best practices of Software Configuration Management (SCM) in Agile, scrum methodologies.

•Created reports, charts and dashboards for JIRA with eazyBI Plugin and Managed documentation for DevOps pipeline using Confluence.

•Utilized Scrum to lead the project teams through the SDLC (Software development life cycle).

•Worked with the Business users and tech lead in gathering their requirements and data transaction information.

•Expertly promote continuous improvement and help teams increase productivity and foster innovation.

•Monitor and manage dependencies on other teams and external projects to ensure potential issues are resolved.

•Assisted development team with making appropriate commitments through story selection, task definition.

Environment: MS Project, JIRA, Confluence, SharePoint, DevOps, Visual Studio, SQL Server 2010, SDLC.

Senior Scrum Master/Agile Coach Feb 2017- Feb 2018

Aetna, Santa Ana CA

Roles & Responsibilities:

•Corresponded with the stakeholders to understand the scope of the project and identify business rules; gathered and documented the requirements by applying context free questions, surveys and JAD sessions. Works with Solutions Managers and Product Owners to ensure that backlog is arranged to maximize value delivery, goals, scope, and product domain are understood by everyone on the Scrum Team or Release Train .

•Works with team(s) to define Sprint or PI Objectives and publish them for visibility and transparency. Drives relentless improvement through Retrospectives and/or Inspect and Adapt workshops

•Experienced in working with clients to implement requirements and in providing Team leadership for development support teams comprising company as well as client and third - party contract staff .

•Provide the technical and project management skills in implementing the enhancements and key functionalities to the existing product.

•Involved in creating Project plan, Cost Benefit analysis, Product Grooming, Sprint Planning, Retrospective, Sprint Demo and Brainstorming sessions.

•Generated the Project level reports and matrices - Velocity Charts to provide the team performance in every sprint, Capacity Planning, Gantt Chart and Work Breakdown Structure.

•Performed documentation and data analysis; mapping, researching and analyzing documents in MS Access and SQL for key information, and produced written analysis.

•Helping RTE identifying dependencies across teams, prepare for PI planning.

•Worked closely with the QA team during the functionality testing and helped in the user acceptance testing.

•Worked on confluence- Assigned user personal space and provided assistance in using the tool.

•Identified and defined actors, made use cases and grouped them and prepared collaboration diagrams, data ow diagrams, activity diagrams, sequence diagrams, state transition diagrams in MS Visio. Expressed requirements through user stories, and use cases.

•Performed analysis and presented results using SQL, MS Access, Excel.

•Maintained a requirement traceability matrix as linked to code in order to keep the clients and all the teams up-to-date with the current progress of the project.

•Assisting in team development while holding teams accountable for their commitments.

•Assigning tasks to individuals and balancing the workload across teams.

•Leveraging organizational resources to improve team and individual capacity for project work.

•Ensuring team members are fully engaged in the project, making a meaningful contribution, and encouraging a sustainable pace.

•Supporting teammates’ skills and behaviors development and delivery.

•A balance between strong domain expertise and flexibility.

•Prioritization, organization, and triage in an independent environment.

•Encouraging of an interactive, cooperative, collaborative, and customer-focused work environment

Environment: Agile Scrum, MS Office (Word, Access, Excel, Project, PowerPoint, Visio), SQL Server, Power BI, SharePoint, JIRA, Confluence

SAFe Scrum Master/Product Owner July 2016- Jan 2017

Charles Schwab, Westlake TX

Roles & Responsibilities:

•Collaborate with product owner, development team and other essential roles to identify risks and resolve ambiguities.

•Facilitate the daily stand up, backlog grooming or backlog refinement, sprint planning, sprint review, sprint retrospective and other meeting as required by the team.

•Support Product Owner to maintain and prioritize Product Backlog to deliver business values to stakeholder.

•Collaborate with stakeholders and development team in JAD session to design the development of application.

•Conducted Gap analysis to estimate effort required in modification of existing architecture and development of new business needs.

•Assisted project manager in management of iteration plans, Product Backlogs, User Stories, Action item list.

•Help team track and resolve impediments by finding the right personnel to resolve them, escalate when necessary and protect team from external interferences.

•Participate in SOS or Scrum of Scrum to ensure cross-team collaboration, coordination of release plans, report overall project status, and upcoming risks/ dependencies.

•Motivate the team to work towards continuous improvement and deliver shippable product that deliver business value in every sprint.

•Improve transparency by publishing agile metrics with velocity chart, sprint burndown, sprint burnup, scrum board, sprint health, pie chart, two dimensional filter statistics, workload pie charts, issues in progress, filter results, and release burndown charts.

•Extensive experience in planning, coordinating and facilitating scrum ceremonies (Daily Scrum, Sprint Planning, Backlog Refinement, Sprint Review, Sprint Retrospective and Implementation planning), Release Train planning, PI planning.

•Expert in working with teams and product owners to define value and user-driven product roadmaps and transform into actionable user scores and sprint plans.

•Drive significant organization change across agile team to support agile development.

•Promote cross function within the team to ensure task completion and delivery of sprint commitment.

•Coordinate with other Agile teams to resolve cross-team issues and dependencies.

•Communicate status, risks, barriers to relevant stakeholders and leadership.

•Encourage team to self-organize and cross function boost productivity.

•Coach on continuous improvement mindset, recommend adjustments to established delivery practices and advocate transparency and trust.

Environment: Trello, PowerPoint, Jira, MS Office, SharePoint, Scrum board, Confluence

QA Manual Tester/Scrum Master Mar 2015- June 2016

Golden 1 Credit Union, Sacramento CA

Roles & Responsibilities:

•Facilitate the Sprint Ceremonies and other related activities.

•Collaborate with team members to identify impediments and facilitate quick resolution.

•Groomed Product Backlog Items through detailed Epics, User-Centric Stories Tasks and Acceptance Criteria.

•Encouraging the team to self-organize and cross-function to boost productivity.

•Support product owner to come up with user stories that deliver business values.

•Tracking, Escalating and removing impediments and mitigating risks identified.

•Update stakeholders or business managements on project status, risks, issues, lessons learned and sprint metrics.

•Has experience working with the team making sure team has a healthy product and sprint backlog in collaboration with Product Owner.

•Ensures that sprints are not started until all stories have adequate Definition of Ready (DoR), descriptions, acceptance criteria, any dependencies, risks and Definition of Done (DoD).

•Excellent communicator; leverage technical, business and financial acumen to communicate effectively with client executives and their respective teams. Track and communicate team velocity and sprint/release progress.

•Strong Knowledge of SDLC methodology, project life cycle, and project management.

•Utilized Scrum to lead the project teams through the SDLC (Software development life cycle).

•Achieved Project success through collaborating, facilitating, leading and training/coaching teams and keeping teams focused and delivering success in a rapidly evolving and changing environment.

•Create test related documents scubas Test Plan, Test Scenario, and Test Cases throughout the STLC and decided schedules for test case execution.

•Performed rigorous manual testing such as some testing, integration testing, regression testing, UAT, Backend, end to end testing and systems testing manually. Also, performed negative and positive testing manually.

•Interacted with business analysts and developers in requirement analysis, review design documents, testing and documents which are developed in to Agile, Scrum and Sprint environment.

•Performed UAT testing coordinating with BA, Developers, and SMEs & actively involved in production phase testing.

•Used JIRA bug tracking tool to analyze & capture bugs, track and manage Dashboards.

Environment: MS SQL Server, HTML, Windows, VB Script, MS Access, Excel, IBM SPSS Modeler.

Primary Skills: Microsoft dynamics crm, Feature / Epic Management, Product / Program Increment (PI) Planning, Product / Program Increment (PI) Sync Management, NodeJS, Sitecore Commerce, Agile Assessments, Continuous Exploration / Continuous Integration / Continuous Deployment, Miro / Mural / MS Whiteboard, Program Board, Dependency & Risk Management, Jira / Rally / Digital.ai Agility / Agile DevOps (ADO) Boards, Clarity / Jira Align, CI-CD Tools (Jenkins / Git / Jfrog / Nagios / Splunk / SonarQube), Spotify Framework

EDUCATION

• Bachelor of Technology in computer science and engineering.

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