Customer Service Expert/Business Professional
Resume:
Allen Dahm
Chippewa Falls, Wisconsin *****-****
*********@*****.***
PROFESSIONAL SUMMARY
Ten years of experience in sales/marketing management and twenty plus years in customer service. Recognized for ability to effectively communicate and work with colleagues, clients, and
Management. Proven ability to increase profitability and customer loyalty. Dedicated manager, employee and customer service professional with comprehensive experience across multiple businesses platforms (specializing in Business Development). SKILLS
> Business Development
> Marketing Research
> Outstanding Attendance Record
> Supervision & Training
> Contract Negotiation
> Excellent Verbal & Written Communication Skills
WORK EXPERIENCE
12/2016
to
12/2022
Topper's Pizza
Eau Claire, Wisconsin
Area Supervisor
• Oversee regional and local sales managers and their staffs.
• Review operational records and reports to project sales and determine profitability.
• Resolve customer complaints regarding sales and service.
• Plan and direct staffing, training, and performance evaluations to develop and control sales and service programs.
• Two time Employee of the Year (Edge Award) Recipient (2018 and 2019) 10/2013
to
6/2015
Dell EMC
Round Rock, Texas
Marketing Product Specialist
• Collect and analyze data on customer demographics, preferences, needs, and buying habits to identify potential markets and factors affecting product demand.
• Measure and assess customer and employee satisfaction.
• Seek and provide information to help companies determine their position in the marketplace.
• Effectively profiled/qualified leads and passed to appropriate Dell team members.
• Managed/Supported Dell Security Customers and Prospects on a global scale.
10/2011
to
10/2013
Dell Compellent
Eden Prairie, Minnesota
Inside Sales Account Manager
• Confer with potential customers regarding equipment needs and advise customers on types of equipment to purchase.
• Direct and coordinate activities involving sales of manufactured products, services, commodities, real estate or other subjects of sale.
• Monitor customer preferences to determine focus of sales efforts.
• Resolve customer complaints regarding sales and service.
• Developed comprehensive knowledge of Dell’s Enterprise Products, Services and Solutions
EDUCATION
9/2009
to
12/2010
University Of Wisconsin
Business Administration
Bachelor of Science
9/2004
to
12/2007
Chippewa Valley Technical College
Marketing
Associate Degree
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