Customer Service Medical Billing

HEATHER KING

PHONE 601-***-****

ADDRESS *** *** ** ****, ** 39116

EMAIL *************@*****.***

PROFESSIONAL SUMMARY

Hardworking and focused professional secretary offering excellent communication, planning and prioritization skills demonstrated through 14 1/2 years of performance. Uses technical and interpersonal skills to enhance organizational efficiencies and operations. Strengths include: Friendly, pleasant and highly organized. Hard working, able to multi task. Able to work as a team or alone. Knowledge of administrative duties. Familiar with medical technology. Experience in computers. Background in customer service.

SKILLS

Communications

Medical Records

Word, Excel, some PowerPoint

Time Management

Responds to unpredictable situations excising good judgment

Typing

Create, Scan, File and prepare patient charts

Schedule patient appointments

Basic knowledge of healthcare regulations

WORK HISTORY

Care Coordinator

Help at Home, Magee MS

May 2022-January 2023

Shana Thompson 601-***-****

Respond to emails, proofread documents and letters for over 100 clients, organized mail, envelopes and mail correspondence for staff of 5.

Maintained caseload of clients, including staffing and scheduling.

Scheduling, disciplining, termination of staff.

Worked with client to identify barriers to self care and self management, and helped client to develop skill set for said barriers.

Maintained fully functional office equipment and well stocked inventory of office supplies.

Positive relations with external staff, family and referral services.

Updated and improved client filing system and improved client online databases and referral agencies, including updating any information as needed which then made productivity higher.

Cashier

Walmart, Magee, MS

June 2021-June 2022

Lisa King, 601-***-****

Scan, bagged and loaded purchases; processed cash, checks, debit cards and coupon transactions.

Managed morning till opening; verified customers age for tobacco and alcohol purchases.

Helped with stocking and putting out merchandise to maximize sales and provided a friendly shopping experience.

Was picked among cashiers to move up in rank and work in Customer Service.

Secretary

Forrest General Hospital, Hattiesburg, MS

December 2000-June 2015

Jennifer Hartless 601-***-****

Completed clerical tasks such as filing, copying and placing paperwork in chart.

Retrieved medical records for doctor’s, made appointments for patients, maintained medical charts.

Answered, screened, and directed phone calls to appropriate person or department using a multi phone system.

Reordered office, break room and medical supplies twice a week.

Called in new consults to doctor’s

Answered call light and communicated patient request to nursing staff.

Greeted, screened and directed patients, visitors, and hospital personnel.

Used and understood medical terminology for record maintenance.

EDUCATION

Bryan University Online; Tempe, AZ

2012-2014

Medical Billing & Electronic Coding

South University Online; Savannah, GA. 2010-2012

Courses taken for Pre-requisites

Magee High School; Magee, MS

Diploma

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