Desk Agent Front
Resume:
Angela Edwards McQuillia
Contact
Hampton VA. 23611
***************@*****.***
Objective
Increase hotel's profitability, increase the hotel's customer base, and foster engagement to increase income. Use marketing strategies related to public relations and advertising to achieve this. Undertake in market research to ascertain the most competitive rates, expenses, and level of demand. Manage and comprehend data that reflect the success of the hotel. Education
Casco Bay College
(2 semesters of Business)
522 Congress St, Portland, ME.
04101
Mount Ararat Topsham High,
68 Eagles Way, Topsham, ME.
04086
Experience
August/2021-Present
Front Desk Agent/Trainer • Homewood Suites by Hilton 401 Commonwealth Dr. Yorktown VA. 23693
• Responsible for completing all check-in and check-out procedures
• Responsible for and managed reservations over the phone and online
• Provide customers information on payment options and safely verify their credit card information
• Responsible for registering occupants and gathering the essential data related to contact details and exact dates of their stay
• Upon arrival, welcome visitors and assign rooms
• Inform visitors of the services and attractions in the area in a polite and timely manner
• Collaborate with other staff members to ensure that all guest rooms conform to hotel standards and consider any client demands
• Aid clients in organizing special events like weddings and business conferences
• Make aware and get VIP/reward account clients specialized services.
• Responsible for training new agents to ensure that they model best business practices and etiquette
March/2018-August/2020
Front Desk Agent/Trainer • Hampton Inn
548 Chaffee Point Blvd. Jacksonville, FL. 32221
• In charge of welcoming and thanking guests in a respectful and courteous manner
• Ensured visitors were registered and checked out them upon arrival and departure
• Responsible for charging the relevant guest accounts with the correct charges
• Responsible for recognizing and responding to visitors' requirements, as well as their issues and complaints
• Ensured that visitors with impairments received the help and access they needed to ensure their stay was comfortable
• Logged reservations and assisted the reservations manager
• Responsible working and communicating with different internal departments such as maintenance and housekeeping to ensure guest satisfaction
• Enforced and communicated workplace rules and safety regulations to hotel occupants and staff
• Completed tasks from a daily hotel checklist
October/2016-March/2018
Front Desk Agent/Trainer • Hampton Inn Ponte Vedra 1220 Marshlanding Parkway, Jacksonville Beach, FL. 32250
• To resolve guest concerns, I greeted guests and responded to their inquiries, requests, and issues in a timely, personable, and efficient manner
• Informed customers about payment methods and their credit card information were verified
• Worked with housekeeping to ensure that all rooms were clean and ready for new guests
• Provided information about the hotel, restaurant, nearby attractions, available rooms, rates, and amenities
• Reviewed notes to determine what needed to be communicated to subsequent shift staff
• Ensured adherence to the standards of the hotel chain and the city's hospitality regulations
• Negotiated rates and handled billing for business visitors, major clients, and group trips
• Group reservations were confirmed, and special services for event participants were set up
• To increase hotel occupancy and overall revenue, upselling strategies were developed and put into practice to promote Hampton Inn hotel services and amenities
• Created a capable and open working environment by instructing team members about hotel products, services, facilities, events, pricing, and policies
August/2008-October/2016
Dietary Aide • Fleet Landing Retirement Community
1 Fleetlanding Blvd. Atlantic Beach FL. 32223
• Assisted cook as directed by the food service director
• Prepared and labeled nourishments according to center procedures and policy
• Prepared and portioned desserts, salads, and other non-entrée foods into dishes for consumption
• Followed production sheets and pre-preparation sheets or guidelines when appropriate
• Swept and mopped kitchen floors when assigned
• Emptied the trash into dumpster
• Set up a serving line with cold items, sauces, plates, and silverware in accordance with the menus and instructions
• Assisted with inventorying and storing incoming goods and supplies while maintaining a level of food and supplies sufficient for the next meal
• As necessary, reported dangerous situations, machinery, accidents, and occurrences
• simple mathematical computations and understanding of fundamental nutrition
Key Skills
Invoicing and Payment
Usage of Reservation Systems
Point of Sale & Credit Card Handling
Customer Service
Verbal and Written Communication
Communication
My abilities to utilize, offer, and receive various types of information contributes to my communication skills. Expression of thoughts, emotions, are all part of my communication strategy. I communicate by active listening first, speaking, observing, and then empathizing. I understand the contrasts between face-to-face contacts, phone calls, and digital communications like email and social media and how all can be beneficial to effective communication on and off the job.
Leadership
I strive to be a great motivator and leader by always rendering respect and encouraging and inspiring others with the goal of growing and developing my teammates. I lead from the front and I maintain a positive attitude in the face of adversity and still pull it all together when needed.
References
Jeffrey Knight: 1-904-***-****
Yvette Jones Bell: 1-757-***-****
Laverne Bowers: 1-912-***-****
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