Customer Support Service Specialist

Khalid Franklin

Augusta, GA ***** ~ 706-***-**** ~ ************@*****.***

Manager

Business-driven, Business-oriented, Military veteran and Customer Service Specialist with over 16 years of career experience in Management. Management organizational and problem-solving skills. True team player and leader.

CORE SKILLS

Achiever

Organizing

Budgeting

Team Building

Planning

Directing

Accepts Supervision

Enthusiastic Attitude

Controlling

Problem Solving

Training & Development

EXPERIENCE

Distinguished Innovated leader in Management

Accountability in the field Management

Planning and budgeting projects

Proven experience providing customer support in fast-paced environments

An unwavering commitment to loyalty to a company

Provide accurate and appropriate information in response to inquiries dealing with Management

Conduct daily production meetings with department team leaders to assign coach and communicate job expectations

Collaborated with employees to established best practices

Scheduled production jobs and ensured customer satisfaction through rigorous quality control; confirmed quality standards, priorities and overall goals

Tactful problem solver

Responsible and versatile team leader

Worked with upper management to ensure appropriate changes were made to improve customer satisfaction

Collected customer feedback and made changes to exceed customer satisfaction goals in accordance with company policy and standards

Promptly responded to general inquiries from staff and customers

Empathetic concerning others

WORK HISTORY

Vivid Smile Dental center Manager 07/2015 to 04/2023

Atlanta Medical Center Manager 03/2019 to 08/2022

American Home Inspection General Manager 11/2000 to 10/2019

City of Augusta Project Manager/Inspector 10/2008 to 04/2013

United States Army Communications 05/1995 to 11/1998

EDUCATION

Savannah State University Engineering 08/1989 to 05/1992

Brenau University MBA 02/2012 to 05/2014

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